Safe and Google File Stream

[dzeidzei]

Hello,

Safe seems to freeze Google File Strean and prevent it working. This started on monday 10.2.2019. Google File Stream suddenly hangs because it's unable to connect to Google Drive and after disabling Safe File Strean can connect and work without problems?

Any ideas how to get rid of this? 

[Sethu]

Hello @dzeidzei

Thank you for bringing this to our attention, we are aware of that our customers are experiencing problems when logging in to Google Drive File Stream. Normally this happens automatically when computer boots up. The computers become high CPU usage and totally unresponsive for 5-10 minutes and then the login fails.

Our backend team is currently working on this issue and is considered on high priroriy basis.

And, the workaround is Turn OFF the F-Secure Safe before logging into Google Drive File Stream and then Turn ON again. This should work only until the next reboot. There is no ETA at this time, but will update it here as soon as got a response from backend team. 

In the meantime we apologise for any inconvenience and thank you for your patience. 

[Laksh · Accepted solution]

Hello dzeidzei,

Similar post regarding this issue is found here as well. A fix for this issue has been released as an automatic channel update under the name F-Secure Ultralight Core 2019-02-19_01.