Real-time scanning does not work after OS X Yosemite upgrade

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Moderator

Real-time scanning does not work after OS X Yosemite upgrade

If you are upgrading from OS X Mavericks (10.9) to OS X Yosemite (10.10), and you have F-Secure Anti-Virus for Mac installed on your computer, this causes real-time scanning to malfunction. This is due to the Yosemite upgrade deleting a directory that is essential to our software.

 

To help you with this issue, this is what you can do:

 

 

For advanced users

 

  1. In Terminal, run the following command: sudo mkdir /usr/local/f-secure/fssp/var/update/
  2. Enter your admin user password when prompted.
1 ACCEPTED SOLUTION

Accepted Solutions
Moderator

Re: Real-time scanning does not work after OS X Yosemite upgrade

Hi poing,

 

Try to uninstall the product using the Uninstallation Tool for Mac. You can find the tool here.

Once that is done, download the latest version of Anti-Virus for Mac, and reinstall. You can find the latest version here.

This should resolve the problem you are facing.

 

If some how you are still facing the same problem, submit a support request and with an FSDIAG file so our engineers can troubleshoot further.

 

Anyways, welcome to the Community. Let us know how it goes :)

7 REPLIES 7
Novice

Re: Real-time scanning does not work after OS X Yosemite upgrade


@Khairul_A wrote:

If you are upgrading from OS X Mavericks (10.9) to OS X Yosemite (10.10), and you have F-Secure Anti-Virus for Mac installed on your computer, this causes real-time scanning to malfunction. This is due to the Yosemite upgrade deleting a directory that is essential to our software.

 

To help you with this issue, this is what you can do:

 

 

For advanced users

 

  1. In Terminal, run the following command: sudo mkdir /usr/local/f-secure/fssp/var/update/
  2. Enter your admin user password when prompted.

Unfortunately the fix does not work for me.

 

I've reinstalled the Anti-Virus software on my Mac and I've tried to create the directory, but it's already there:

 

mkdir: /usr/local/f-secure/fssp/var/update/: File exists

 

And still, "There's a problem with real-time scanning.".

 

If there's no fix for this, I'll have to ask for a refund.



Moderator

Re: Real-time scanning does not work after OS X Yosemite upgrade

Hi poing,

 

Try to uninstall the product using the Uninstallation Tool for Mac. You can find the tool here.

Once that is done, download the latest version of Anti-Virus for Mac, and reinstall. You can find the latest version here.

This should resolve the problem you are facing.

 

If some how you are still facing the same problem, submit a support request and with an FSDIAG file so our engineers can troubleshoot further.

 

Anyways, welcome to the Community. Let us know how it goes :)

Aspirant

Re: Real-time scanning does not work after OS X Yosemite upgrade

Hey poing,

We are in the same boat as you, the recommended solution of mkdir: /usr/local/f-secure/fssp/var/update/ does not work.

I've proven this by creating this folder after the Yosemite upgrade with the above terminal command.
F-Secure Product Expert
F-Secure Product Expert

Re: Real-time scanning does not work after OS X Yosemite upgrade

If you are still facing this problem, please open a support ticket as advised above.



Best Regards

-Ben

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Aspirant

Re: Real-time scanning does not work after OS X Yosemite upgrade

I did submit a support ticket, they suggested the same steps which do not solve the issue. I'm starting to believe  F-Secure doesnt have a solution for this yet. 

F-Secure Product Expert
F-Secure Product Expert

Re: Real-time scanning does not work after OS X Yosemite upgrade

I unfortunately could not find your request concerning this type of issue using your community email address. Did you mention this thread when contacting our support?

 

Could you provide the ticket number via private message so that I could follow up and help on that issue.



Best Regards

-Ben

_________________________________

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Aspirant

Re: Real-time scanning does not work after OS X Yosemite upgrade

Reinstalling the application will leave you with duplicate client machines in the portal unless you go in and delete each one afterwards. This is not a viable solution for a large scale company with hundreds of client machines to manage.