I bought a new laptop a few days ago and installed F-Secure IS 2015 on it. Installation seemed to go on well but yesterday I noticed that it hasn't updated its' definitions since 26th day. I uninstalled Internet Security and ran the uninstallation tool to get a clean reinstall. When reinstalled, the software still downloaded the old definitions. My F-Secure 2014 on my desktop has correctly updated its' definitions, lastly Aquarius to 29_01 while the laptop is still using 26_05. I even ran the manual update tool by F-Secure but it didn't work. What to do now?
Please proceed to open a support ticket and provide and fsdiag so that we can investigate what might be not working.
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