Kuinka voin kerätä F-Secure ID PROTECTION tai KEY -lokit tietokoneeltani?

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padding-bottom:30px} footer.Footer .row.footer-links-wrap:nth-of-type(3) {border-bottom:none} footer.Footer .row.footer-links-wrap .col.footer-links {border-bottom:1px solid #dfdfdf;} footer.Footer .row.footer-links-wrap .col.footer-links, footer.Footer .row.footer-links-wrap .col.footer-links:last-of-type {padding:10px 0 0 20px} footer.Footer .row.footer-links-wrap .col.footer-links .footerdropdown::hover {cursor:pointer!important} .row.bottom-row {display:flex;} .Footer .col.col-copyRight, .Footer .col.col-social {width:50%;padding:0} .social-icons-wrap {margin-top:-15px} } @media screen and (min-width:992px){ .Hamburger, .dropdownnavi .top-header-link, #userguidesLink, #supportLink, .smdropdown-alt {display: none;} .bottom-header {display: block;} .header-top-link::after {background: #fff;} header .row:nth-child(2) {background-color:white; box-shadow: 0 3px 5px rgba(0,0,0,0.1);} .depth-1-list, .depth-2-list, .depth-3-list {list-style: none; margin: 0; padding-left: 0; box-shadow: 0 4px 4px rgba(0,0,0,.1);} .depth-1-item, .depth-2-item, .depth-3-item {padding-left:15px; 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margin: 8px 15px 0 0; padding: 3px; height: 30px; border-radius: 3px;} #dropdownnavi {margin: -1px 0 0 -13px;width:50%} #dropdownnavi .top-header-link, .dropdown-1-title, .dropdown-2-title, .dropdown-3-title {display:none} .header-bottom-link.smdropdown {line-height:53px} #signin {display:flex; margin: 1px -12px 0 0} #signin .header-bottom-item.header-bottom-link {margin-top:-14px; height:54px} #signin span {margin-top: 3px;} .signin-icon {padding: 4px 0 20px 0;} .header-bottom-link.smdropdown:before {content:"\f1f5";font-family:fsg-icon;font-size:26px;float: right;} #helpForumsLink:hover .header-bottom-link.smdropdown::before, #FaqsLink:hover .header-bottom-link.smdropdown::before, .header-bottom-link.smdropdown:hover::before {content:"\f131";} .depth-1-item:before, #helpForumsLink .depth-2-item:before {content:"\f1f6";font-family:fsg-icon;font-size:26px;float: right;} .depth-1-item:hover::before, #helpForumsLink .depth-2-item:hover::before {content:"\f132";} }

Kuinka voin kerätä F-Secure ID PROTECTION tai KEY -lokit tietokoneeltani? - F-Secure Community

Issue:

Resolution:

Riippuen siitä, käytätkö Windows- vai Mac-tietokonetta, ID PROTECTION tai KEY -loki kerätään eri tavalla. Noudata seuraavia ohjeita kerätäksesi lokit tietokoneeltasi:

Windows:

Avaa Windowsin Käynnistä valikko tehtäväpalkin vasemmasta päästä
Selaa F-Secure kansioon ja suorita F-Securen tukityökalu
Valitse Suorita diagnostiikka niin työkalu alkaa kerätä tietoja
Kun se on valmis, työkalu luo fsdiag.zip nimisen tiedoston työpöydälle
Liitä fsdiag.zip- lokitiedosto tukipyynnön vastaussähköpostiin

MacOS:

Klikkaa oikeasta yläkulmasta löytyvää suurennuslasia ja selaa kansioon ~/Library/Application Support/F-Secure/Pwmgr/
Kopioi kansion kaikki .log päätteiset tiedostot työpöydällesi
Liitä .log tiedostot tukipyynnön vastaussähköpostiin

Article no: 000021624

The content of this article has been machine translated from the English source article.
While reasonable efforts have been made to provide accurate translations, there may still be translation errors.