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Frequent Advisor
knuti1960
Posts: 42
Registered: ‎08-01-2012

Computer-Security not acivated,Firewall not activated

Hello,

I am new in the community,and I don´t have very much experience with computers,so you better talk to me like you would do with a bloddy beginner:smileyhappy:.

My problem:

At christmas 2011 I got a new notebook (Lenovo ThinkPad L520,Windows7Prof.,i5-2430M,4GB-RAM,500GB HD.

I also got a download-link for f-secure 2012.Preinstalled was a test-version of norton,which I complete uninstalled,then installed F-Secure,restart of the laptop: Everything seemed to be o.k.,no warnings were shown.

 

The following day after starting the PC,I got the following warning from the Lenovo ThinkVantage-Toolbox:

- Your antivirussoftware is not activated.

- Firewall not working,instead of this now windows-firewall is set on.

 

From windows i get the same warnings.

 

I clicked on "activate computer-security",then a window appears which shows for about 30 seconds,that computer-security is activating now,then the window closes,and I have the same warnings as I had bevore.

 

From that day on one day everything was o.k.,no warnings at all, another day the same warnings as I told above.Now since new year I have these warnings every day.

 

Yesterday I saw in F-secure downloads,that the last updates ( hydra and aquarius) are downloaded but not installed.Is this normal?

 

At 27.12.2011 I sent this problem to F-Secure together with the fsdiag,until now I have no feedback.

What should I do now?

Uninstall the product and try to reinstall? I don´t know wether the downloadlink (it was a present!) works a second time.

Download other Security-software? But someone has payed for F-Secure.

 

In the German Lenovo community I only get the answer: Uninstall and buy another one.

 

Does anyone have an advice for me?

 

knuti1960

Thinkpad L520, Windows7
Honored Contributor, Founder
MJ-perComp
Posts: 708
Registered: ‎30-05-2011

Re: Computer-Security not acivated,Firewall not activated

[ Edited ]

Hi,

 

as you already sent the fsdiag to F-Secure please post the SR-ID here. The Team will pick it up and try to find out what is going on.

 

After download of new signatures it always takes some time to verify and take them into use.

 

Just observe the status of F-Secure and not what Windws or other software is reporting (at least not in the first step).

The question is: is F-Secure running correct and the security centers are false or is F-Secure malfunctioning.

 

Best Regards

 

Matthias
----------
perComp is a Gold Partner of F-Secure since 1994. Any advice or help given by me in this forum is voluntarily and to my best knowledge based on working with the products since 1997. Direct contact for customers please check our homepage http://www.percomp.de
Frequent Advisor
knuti1960
Posts: 42
Registered: ‎08-01-2012

Re: Computer-Security not acivated,Firewall not activated

Hi Matthias,

 

that´s the question I had asked myself already: Is F-Secure running correct and only windows and Lenovo show me incorrect warnings? May be, but I don´t know how to find out.

 

Here the SR-ID: 1-487181081

 

Knud

 

PS: Thanks for the info about the new signatures.

Thinkpad L520, Windows7
Frequent Advisor
knuti1960
Posts: 42
Registered: ‎08-01-2012

Re: Computer-Security not acivated,Firewall not activated

Forgotten to mention:

If I open the Launch-Pad and then click on online-safety comes the message,that it is working,the green icon is to see.

If I click on Computer-Security,the little window as mentioned above opens and shows:  "Wird aktiviert" for about 30 seconds,then the window closes and I have the same warnings from windows and Lenovo as bevore.

 

Knud

Thinkpad L520, Windows7
Frequent Advisor
knuti1960
Posts: 42
Registered: ‎08-01-2012

Re: Computer-Security not acivated,Firewall not activated

Today f-secure seems to work perfect,no warnings from windows or Lenovo,F-Secure itself says that everything is allright.

So I made a full computer-scan,nothing was found,only 2 SYS-files could not be scanned.

By the way: Hydra and Aquarius are installed now.

 

As far as I know my computer,after the following START of the engine I willhave the same trouble as bevore.

 

Knud

Thinkpad L520, Windows7
Trusted Contributor, Founder
Janiashvili
Posts: 404
Registered: ‎30-05-2011

Re: Computer-Security not acivated,Firewall not activated

I had same issue yesterday with ISTP(it's beta version of it).

 

Maybe it's not just coincident?

Frequent Advisor
knuti1960
Posts: 42
Registered: ‎08-01-2012

Re: Computer-Security not acivated,Firewall not activated

Today the same problem, F-Secure does not work.

 

Now my dealer told me to uninstall F-Secure and then install again. He gave me a new downloadlink for installing f-secure.

He thinks, then it will work.

 

How can I uninstall? I can´t find F-Secure in the programms.

 

I know,it is hard for you to give me advice for uninstalling:smileyhappy:, but I will install again!! 

I have paid....and on my Desktop-Computer it is running perfect.:smileyhappy:.

 

Knud

Thinkpad L520, Windows7
Trusted Contributor, Founder
Janiashvili
Posts: 404
Registered: ‎30-05-2011

Re: Computer-Security not acivated,Firewall not activated

Did you request support? If didn't, try this:

support request

 

Here's step-by-step instruction for uninstalling(for grandmas)

 

There also was uninstallation tool made by F-Secure, which removes every bit of anti-virus/internet-security. But don't know where is it.

Honored Contributor, Founder
MJ-perComp
Posts: 708
Registered: ‎30-05-2011

Re: Computer-Security not acivated,Firewall not activated

[ Edited ]

ftp://ftp.f-secure.com/support/tools/uitool

 

Matthias
----------
perComp is a Gold Partner of F-Secure since 1994. Any advice or help given by me in this forum is voluntarily and to my best knowledge based on working with the products since 1997. Direct contact for customers please check our homepage http://www.percomp.de
Trusted Contributor, Founder
Janiashvili
Posts: 404
Registered: ‎30-05-2011

Re: Computer-Security not acivated,Firewall not activated

[ Edited ]

that link doesn't work Matthias

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