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"Incorrect code" error message when trying to activate F-Secure FREEDOME VPN code
Issue: "Incorrect code. Check the code and try again" -message when trying to activate F-Secure Freedome VPN code Resolution: Make sure that there are no typos in the code and that the code you are trying to use is in form XXXX-XXXX-XXXX. Also check, that the program on the device where you're trying to insert the code is…
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Why is Google asking me to prove I'm not a robot when F-Secure FREEDOME VPN is on?
Issue: When searching for something on Google when F-Secure FREEDOME VPN protection is on, Google is all the time asking me to prove I'm not a robot and I have to answer a CAPTCHA. Why is this? Resolution: That's normal when you use F-Secure FREEDOME or any other VPN. This is because F-Secure FREEDOME VPN servers are used…
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F-Secure FREEDOME Tracking protection does not show tracking attempts
Issue: Why is there no tracking attempts shown by the F-Secure FREEDOME Tracking protection tracking attemps blocked statistic? Resolution: F-Secure FREEDOME does not block any tracking from HTTPS traffic, because that would require a man-in-the-middle attack against HTTPS, and the related security risks outweigh the…
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Can I transfer F-Secure FREEDOME VPN bought from AppStore/PlayStore to other operating system?
Issue: I have bought F-Secure FREEDOME VPN through Apple App Store or Google Play Store. Is it possible to install it on a device that uses a different Operating System? Resolution: When you purchase F-Secure FREEDOME from an application store such as Google Play Store or Apple App Store, you cannot install those licenses…
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I have connected to a F-Secure Freedome VPN location in another country. When I do a Google search, it still shows my location. Why is this?
Issue: I use F-Secure Freedome and use a virtual location which is nowhere near me. When I do a search, it still shows me the city I am located in. Does Freedome leak this or what's the reason for this? Resolution: This location in the bottom of the Google search page is actually based on your past activity (as it's stated…
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How do I know F-Secure FREEDOME VPN protection is working on my computer or mobile device?
Issue: How do I know if F-Secure FREEDOME VPN protection is working on my computer or mobile device? Can I verify it somehow? Resolution: When F-Secure FREEDOME VPN protection is enabled, your internet gets routed through the location you have selected in the FREEDOME user interface. Since your internet connection is…
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How to uninstall and reinstall F-Secure FREEDOME VPN for Windows
Issue: Instructions to uninstall and re-install FREEDOME for Windows Resolution: Follow the steps below to uninstall and reinstall FREEDOME: To uninstall F-Secure program from Windows: Click on one of the links below that fit your version of Windows. The link redirects you to Microsoft's help page. Windows 10 Windows 8,…
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Unable to print with network printer on a Windows computer when F-secure FREEDOME VPN protection is ON
Issue: Unable to print with network printer on a Windows computer when F-secure FREEDOME VPN protection is ON. The printer and the computer are on the same sub net. Resolution: The network needs to be set as a trusted network to allow the computer to connect to the network printer while FREEDOME VPN is connected. Follow…
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Why is there no internet connection on my computer when F-Secure FREEDOME VPN protection is turned ON?
Issue: Why is there no internet connection on my computer when F-Secure FREEDOME VPN protection is turned ON? Resolution: First of all, make sure you are running only one VPN on your device. To try to fix the issue, you can try to change the protocol settings to see if that fixes the issue: * Open F-Secure FREEDOME * Go…
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If F-Secure FREEDOME subscription is bought directly from the Apple App Store. Does the Family Sharing support F-Secure FREEDOME?
Issue: If F-Secure FREEDOME subscription is bought directly from the Apple App Store. Does the Family Sharing support F-Secure FREEDOME? Resolution: F-Secure FREEDOME VPN subscription does not support the Apple Family Sharing service. Family Sharing is not supported by Apple for apps with auto-renewable subscriptions. The…
