Issue:
How to install F-Secure TOTAL applications (F-Secure FREEDOME, SAFE and ID PROTECTION) on Apple iOS and Android devices
Resolution:
All three applications are installed directly from the Apple App Store (iOS) or Google Play Store (Android). After installing the app and activating the subscription with your My F-Secure credentials, you will see your device on your My F-Secure account.
Steps to install F-Secure SAFE:
- Open App Store / Play store on your mobile device
- Search for F-Secure SAFE
- Tap Get and Open the SAFE application
- Accept the license agreements
- Choose that you already have an account and log in with your My F-Secure -credentials
- Name the device and accept
Steps to install F-Secure FREEDOME:
- Open App Store / Play store on your mobile device
- Search for "F-Secure FREEDOME"
- Download F-Secure FREEDOME app
- Open F-Secure FREEDOME
- Select Subscription
- Select Login
- Login to your TOTAL account
- F-Secure FREEDOME is now activated
On an Apple iOS device, if Freedome was activated using a F-Secure TOTAL subscription, you must first log out to be able to activate the subscription using another My F-Secure account or a subscription code.
Steps to log out on an Apple iOS device:
- Open Freedome
- Go to Settings
- Click on Log Out
Steps to install F-Secure ID PROTECTION:
- Install the ID PROTECTION (IDP) app from App Store/Play store and open the app
- Tap Get Started and accept the terms tapping on Accept and continue
- Enter your account details from the service provider or create a new account
- Name the device
- Proceed to the site where is the choice to Create Master Password or Connect devices (if have you already installed IDP on a different device or had used F-Secure Key before and wants to transfer passwords)
- Tap Create Master Password and enter a valid master password (can be a new one or the same as used once in F-Secure KEY app)
- Complete the setup
Article no: 000001031