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- About Zoltar
About Zoltar
since
06-12-2017
2 weeks ago
Zoltar
Aspirant
17
Posts
3
Kudos
0
Solutions
2 weeks ago
Hi Laksh, Being trying to get fix from support for an hour now - but they tell me that the fix has been withdrawn due to some issues? Could you please confirm the current position. Thanks
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3 weeks ago
1 Kudo
Hi F-Secure Can we have update on when you hope to release the fix for the “bad” Ultralight update of 28 March? Currently I cannot get any response from Support about this “major incident”, and I feel a bit deserted by F-Secure at the moment. I have a work around in place for customers who have connected to our domain, but I have hundreds of customers who are working standalone who will not get this internal fix, and will not be able use our corporate Internet Explorer browser. They are relying on F-Secure to release a fix via their update channel Does anyone else have a way into support and know any updates on this issue? Thanks
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3 weeks ago
Hi F-Secure Can we have an update on when you hope to release the fix for the “bad” Ultralight update of 28 March? Currently I cannot get any response from Support about this “major incident”, and I feel a bit deserted by F-Secure at the moment. I have a work around in place for customers who have connected to our domain, but I have hundreds of customers who are working standalone who will not get this internal fix, and will not be able use our corporate Internet Explorer browser. They are relying on F-Secure to release a fix via their update channel Does anyone else have a way into support and know any updates on this issue? Thanks
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3 weeks ago
Is there anybody from F-Secure who could keep all the members / customers updated via this forum on the progress / timescales of this "major incident"?
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3 weeks ago
Is there anybody from F-Secure who could keep all the members / customers updated via this forum on the progess / timescales of this "major incident"?
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3 weeks ago
Dupicate of the data in the other record for Internet Explorer Issues:- Hi Rick Thanks for that update. I just got an update from F-Secure. For a test on just one system, they got me me unregister the fsamsi32.dll & fsamsi364.dll files. (We had identified the fsamsi32.dll file as being as the cause of the crashing in some crash dumps we got out of IE) This action also seems to resolve the IE crashing issue. This has been fed back to F-Secure. They also said that are now working on this issue as a "major incident" so hopefully we might see a permanent fix being released soon? (I do hope we see a global fix soon - I have a lot of customers who are very unhappy with me :<( )
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3 weeks ago
Hi Rick, Thanks for that update. I just got an update from F-Secure. For a test on just one system, they got me me unregister the fsamsi32.dll & fsamsi364.dll files. (We had identified the fsamsi32.dll file as being as the cause of the crashing in some crash dumps we got out of IE) This action also seems to resolve the IE crashing issue. This has been fed back to F-Secure. They also said that are now working on this issue as a "major incident" so hopefully we might see a permanent fix being released soon? (I do hope we see a global fix soon - I have a lot of customers who are very unhappy with me :<( )
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3 weeks ago
Hi All, Yes - we are having big issues as well with IE 11 on Windows 7 . Before I saw this post I had just posted the same question. This looks like it could be linked to the Ultralight Updater update released yesterday 28 March around 12:11 GMT. Thanks
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3 weeks ago
Hi All / F-Secure, Help! We have, so far, over 200 reports of Internet Explorer 11 stopping working and crashing on our Windows 7 clients. We think the number is far higher - but are still to be reported. Is anyone one else having similar problems on IE on Windows 7? A new fsamsi32.dll was distributed yesterday (28 March), and soon after that we started to get reports of customers having problems. I am not very familiar with trying to debug problems, but a WinDBG seems to point to the F-Secure fsamsi32.dll on the Internet Explorer Crash Dump. I have just placed a call with F-Secure - but not sure when they will start to look at it. Thanks
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01-02-2018
05:36 PM
1 Kudo
Hi All, Over the past 2 days we have experienced Java running at high CPU on our Windows 2016 Policy Manager. The JAVA CPU usage has been so high that the PM server has become usable, and only a reboot has resolved the issue. While the JAVA CPU is high no client seem to be able to communicate with the PM. This issue looks similar to the high JAVA CPU issues had V12.40 had before a hot fix was issued. Has any one else seen this problem? I have logged a call with support. Thanks Alan
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26-01-2018
04:27 PM
We used Group Policy to control the plugin for Internet Explorer. You can enable / disable the BP plug in as required & then it removes the "nag" option for the customer. Thanks Alan
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07-01-2018
12:52 AM
Sorry for formatting problem in the above post - posted again. Come on F-Secure this not what I would expect / hope from you. I agreed with RC1 – A fully automated installation should NOT require user interactions!! I have over 3000 systems using Client Security 12.31 – just about to go to 13.10. It seems a ridiculous concept for me to have to rely on my customers to accept the “enable“ for the F-Secure plug- in. We spent most of time drumming into our customers NOT to accept prompts they are not expecting, so I do not any expectations of a high successful rate on this :>(. Many of our systems are used 24 x 7 and over that period are used by multiple customers – and to further complicate matters the plug-in “enable” request is done at user level rather than system level – so each person who logs on to a machine will get the prompt. So it looks like I will have control these setting via Group Policy for Internet Explorer. Not sure what to do yet about other browsers. F-Secure please can you fix this ready for Client Security 13.11? Thanks Alan
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07-01-2018
12:45 AM
Come on F-Secure this not what I would expect / hope from you. I agreed with RC1 – A fully automated installation should NOT require user interactions!! I have over 3000 systems using Client Security 12.31 – just about to go to 13.10. It seems a ridiculous concept for me to have to rely on my customers to accept the “enable“ for the F-Secure plug- in. We spent most of time drumming into our customers NOT to accept prompts they are not expecting, so I do not any expectations of a high successful rate on this :>(. Many of our systems are used 24 x 7 and over that period are used by multiple customers – and to further complicate matters the plug-in “enable” request is done at user level rather than system level – so each person who logs on to a machine will get the prompt. So it looks like I will have control these setting via Group Policy for Internet Explorer. Not sure what to do yet about other browsers. F-Secure please can you fix this ready for Client Security 13.11? Thanks Alan
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04-01-2018
07:36 PM
I think this answers my own question:- :>) https://support.microsoft.com/en-gb/help/4072699/important-information-regarding-the-windows-security-updates-released Alan
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04-01-2018
07:08 PM
Hi Ben, I only have a small number of CS 13 clients, as most of my Clients are still CS 12.31, but I can see I now have the registry key on my CS13 systems:- HKEY\Software\Microsoft\Windows\CurrentVersion\QualityCompat For my ignorance, why does this particular registry key need to be created by F-Secure? We have been "playing" on some test servers with some of the Microsoft patches just released for Windows 2008 & Windows 2012, & the patches seem to install find WITHOUT the registry key being present. So the fact the patches have seemed to install ok mean that although the patch has “worked”, could it be that the Anti-Virus software itself could then potentially cause issues? So when the registry key is there, the Anti-Virus software has also been patched to the right level before the MS patch goes on it, so it should then not cause any issues? Thanks Alan
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15-12-2017
01:01 PM
Hi, From what I have found, it does that seems that Microsoft do recommend only running one anti-virus at a time for Windows 2016. Admittedly, the Microsoft advice is “hidden” well down in this article where it talks about installing or removing Windows Defender where it states: - “This is useful if you have a third-party antivirus product installed on the machine already. Multiple AV products can cause problems when installed and actively running on the same machine. https://docs.microsoft.com/en-us/windows/threat-protection/windows-defender-antivirus/windows-defender-antivirus-on-windows-server-2016 So why Microsoft have locked down independent Anti-Virus providers to prevent them from disabling Windows Defender is a bit of a mystery. If I was being cynical, I would say that Microsoft are trying to make it harder for independent Anti-Virus providers to function in the Market Place. – but that just my personal opinion.
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06-12-2017
04:38 PM
1 Kudo
Hi All, When installing F-Secure Server Security on Windows 2016 servers, Windows Defender does NOT get disabled. Which mean you end up with 2 antivirus products running at the time. Not good :>( F-Secure say the reason for this is "Microsoft did not implement automatic disabling of Windows Defender for Windows Server products (in the same way as it is done in W10 client OS). We filed a bug about that, and Microsoft's answer was that this is by design". We have disabled Windows Defender for Windows 2016 server via Group Policy. What do other people do about this “issue” of Windows Defender still running after F-Secure Server Security has been installed? Thanks
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