Query 1 - Fsecure didnt prompt to user with specific message. It will not allow installation to complete, where as if the product is already installed it allows the application to launch on first instance and from next launch / instance it will block the exe. Query 2 - We had reported the issue to F-secure labs and they had released a whitelist patch. This had solved the problem. Query 3- The exclusion of app locally solves the proble, where as with a customer a base of 12 million, it would a great support activity to resolve the issues once customer bounce backs to us. Thank you Ukko.
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Tally.ERP 9 is an ERP application provided by Tally Solutions Pvt Ltd (www.tallysolutions.com). We are spread across 100 + countries with 11 million customer base. Recently we have released Tally.exe with version 6.2, from then when we try to open application Fsecure crashes with the error as shown. On the first execution, Fxecure allows Tally applicaiton to execute where as from the second execution, it blocks. Prior to 6.2 we had many other release (6.1.1) which work appropriately. - We understand the issue can be as a flase postive, where we would be interested to understand the reason. For which we already submitted the sample, would appreciate a faster turn around. - How can we prevent this to happen further? Would be interested to know about whitelisting our applicaitons.
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