I have encountered exactly the same problem. And reached the same rather unhelpful customer service. Hypothetically they have solved the renewal problem, since they emailed me saying it would renew automatically tomorrow. However, they told me to uninstall, then re-install it on one of my computers that was registering as "protection expired." I tried that today, hopinng it would "auto-renew" tomorrow with my other computers. However, the installation will not work, giving an error message that components are missing. I have rebooted, re-downloaded several times. I dread getting back in touch with customer service because they are frankly useless.
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