In some installations the Microsoft Control panel can fail, this is the reason to use our Uninstallation tool. This uninstallation problems can have different root causes, but our Uninstallation tool basically deletes all folders, services and registry entries on the computer, leaving the system clean of our software.
Did you receive any error when using the uninstallation tool? CCLeaner registry clean up looks for unassociated registry entries, which in this case could have been caused by a failure on Windows Uninstallation process from Control Panel. We cannot confirm this without more detailed information.
Regarding the My Safe licenses problem, we need to check at our end and see why this error could have ocurred. We have a case open regarding this issue that I have taken over. I will contact you thru this case and give you instructions to gather the application logs to analyze them and find out what happened. We will also ask you for some information regarding licensing for us to check in our system what happened with the licenses use.
About Virgin Media complains, we're sorry to hear that. We're in close contact with our colleagues at VM and have not heard such feedback. Thanks for bringing it up.
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