Hello, Sorry for my reply. I am only an F-Secure user (their home solutions). Probably, yes. If next knowledgebase articles: https://community.f-secure.com/t5/F-Secure-TOTAL/Upgrading-from-F-Secure-SAFE-to/ta-p/86313 https://community.f-secure.com/t5/F-Secure-TOTAL/Upgrading-with-a-box-code-from-F/ta-p/98191 https://community.f-secure.com/t5/F-Secure-TOTAL/How-do-I-convert-my-F-Secure/ta-p/86319 are not applied to your current state and account. Then possible to contact their official Support Channel (chat as example): https://www.f-secure.com/en/web/home_global/contact-support and to request tweak, fix or even "delete" your account. Or to ask any other advice for upgrade to F-Secure TOTAL. Likely that there should be workaround and ability to save your account; but re-pin it to TOTAL. Another option is to create fresh account. For example, possible to try create account with your mail-address (in fact); but to try use it with "alias" (just like for some of known mail providers: yourmailaddress+TOTAL@yourmailprovider[.]com ; where "+" start of alias-use and "TOTAL" is your custom alias). Thanks!
... View more