That is just the functionality we could have used many times i.e. uploading samples straigth from the product to report false positives or unclear detections. It is sometimes quite difficult to send sample, since every machine detects something and quarantines it before we are able to submit sample. The same goes for the support ticket, it should be uploadable directly from the tool to create a ticket. Especially when the fsdiag file is much bigger than what support upload page supports (25 MB).
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