I can't seem to establish a pattern for the failure to retrieve mail. It affects all my email accounts (gmail, yahoo, etc.). When Freedome first launches, Apple Mail seems to retrieve the messages. Then, at some point, it seems to block everything, but I can not consistently determine when or why this occurs. I tried turning off tracking and browser protection separately, but can not tell if there is a difference. As long as mail is not completely blocked, Apple Mail will retrieve with tracking on/browsing off or tracking off/browsing on. Once the mail is blocked completely, I have to turn Freedome completely off by clicking on the top (target shaped) Freedome tab to get the Apple Mail to retrieve mail again. It takes a minute or two, and then all the accounts come back. This is what I do when I see the triangle with an exclamation mark in the middle next to the account. At times, I may not see an indication of the account not functioning, but when I turn Freedome completely off, a large number of emails are retrieved!
... View more
I have been using F-Secure Freedome for several months without a problem. I have two Macs running OSX Yosemite, one iOS device, and one android device using Freedome. Within the last two weeks, I have noticed that I have to turn off Freedome on my Macs in order to retrieve my mail through Apple mail. I have checked settings and have them configured according to Apple specifications. This problem affects all of my email accounts. As soon as I turn off Freedome, all of the mail is retrieved suddenly without difficulty. When I resume Freedome, no mail comes in. I have researched on the Community Forum and found the instructions regarding outgoing email (I have no problems since reviewing and fixing the settings with outgoing mail.). I see no instances of difficulty with incoming email through Apple Mail. I have no problems on my iOS and android devices. Freedome otherwise seems to be working perfectly on all devices. Has anyone had a similar problem and have any suggestions to fix this difficulty?
... View more