It could happen due to a few reasons: 1. If you have location services enabled on your device as mentioned in this article. 2. The services use WebRTC to determine the real IP as mentioned in this article. 3. There is a problem with Freedome and it is not turned on for some reason. If you see your own IP address, with for example https://www.iplocation.net/ even though Freedome says it is ON, we’d be interested in investigating this further but we need logs. Please contact support for investigation via chat or phone here.
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