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About Waiting
since
26-11-2014
14-01-2016
Waiting
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8
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14-01-2016
02:12 PM
Finally! Thank you. But F-Secure website should make this incompatability clear. At the very least F Secure should be able to answer that simple question somewhere on their website, or with their technical help team when I called! It is not made clear what Parental Controls are that you can use on mobiles generally, so one is left quite unclear and confused about quite a simple question really. Regards.
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07-01-2016
01:17 PM
Well, F-Secure Community didn't answer my question so thanks for that - just directing me to the same instructions I have seen 100 times! I had to talk to F Secure yet again about this issue. After spending 20 minutes on the phone the man finally said that F Secure was not compatible with windows!! However, there is nothing on the website to say F Secure is not compatible with Windows. I really am starting to dislike this company's way of operating. He told me I should have checked this out before I bought F-Secure, which is ridiculous as it is surely F Secure's responsibility to say that a big company like Microsoft is incompatible. Just another day dealing with these awful big companies and their awful instructions, websites and customer services.
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06-01-2016
04:58 PM
p.s. I am really interested in your answer to this very simple question that no questions in the Community actually answers - they are merely about downloading whatever is there. It is very confusing from F Secure itself, who seem to suggest that I am seeing things! It would be really good if anyone could clarify this. Otherwise I will have to download a "free" app to do this potentially, assuming of course that these are available. I remain, mystified.
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06-01-2016
04:57 PM
p.s. I am really interested in your answer to this very simple question that no questions in the Community actually answers - they are merely about downloading whatever is there. It is very confusing from F Secure itself, who seem to suggest that I am seeing things! It would be really good if anyone could clarify this. Otherwise I will have to download a "free" app to do this potentially, assuming these are available.
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06-01-2016
03:42 PM
Hi there, Thank you for replying. I'm not sure what OS means. My son's phone is a Nokia Lumia 530 microsoft mobile. I downloaded F Secure SAFE on it OK. However, it only gives me choice of blocking websites. It does not give me choice of Time Limits, as I said which it did on his tablet and laptop where I do have this choice. I hope that makes sense. Thanks.
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05-01-2016
09:09 PM
Hi everyone, I have downloaded F-secure SAFE on my son's mobile. However, the Parental Controls only let me limit websites. It does not let me put Time Limits on my son's use of internet etc. I was able to do this on a laptop and tablet but not on a phone. I rang F Secure this afternoon and a customer services assured me that you could do time limits on a phone. Can anybody clear this up for me? Thanks.
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26-11-2014
01:53 PM
Very poor service. Wrong answers on chat. kept being referred to "community" question that didn't answer it. finally had to get telephone number. spent 30 mins on the phone. the problem is the browser. I changed to Chrome. It took me 3 hours in total to sort this out. Awful service from F-secure, to a simple problem i.e. their download for f secure mobile security doesn't work on general internet browser. Had to change it to Chrome.
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26-11-2014
12:46 PM
Have tried to download from Play, but wants a subscription key, which I didn't get only a "cleverley" number whatever that is. Tried to download from normal login, but didn't work as only showed half the screen on my tablet. Nobody is answering F Secure "chat" so I am getting very frustrated. I paid money for this, but they are not contactable. Anyone help please????!!!
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