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- About MatrixLeader
About MatrixLeader
since
21-11-2014
18-02-2015
MatrixLeader
Regular Member
29
Posts
6
Kudos
0
Solutions
13-02-2015
02:30 PM
1 Kudo
I get the same thing, just click on Reuse same license which should be the 2nd radio button and it would re-activate the license on your current machine removing it from the previously installed license on the older machine. Happens to me always when I format.
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13-02-2015
01:35 PM
I did Chrissy thank you. I submitted a cancellation + refund of my license to F-Secure but I wanna cancel that request and want to keep my license. I have PMed you my e-mail address just in case
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11-02-2015
01:37 AM
What you are trying to do is not a normal user experience by any means. I understand if F-Secure was a mediocore antivirus, you would like to mark some files as unsafe and hence block them since it may have blocked them. BUT F-Secure will never miss a virus! Did you even take a look at the AV Comparatives and AV-TEST results? It is one of the best security solutions out there so your suggestion makes no sense. Sorry AV-Comparatives AV-TEST
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11-02-2015
01:30 AM
1 Kudo
You need to clear your current database updates first. -Download and run fsaua-reset.exe from our ftp server. When the command window opens, press Y. The program will close by itself. -Download and run fsdbupdate9.exe which contains a new copy of the virus definitions.
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10-02-2015
05:12 PM
Hi Ben, I tried that but no luck Can you login to my system via TeamViewer to see? I'll PM you the credentials if it's possible
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07-02-2015
11:19 PM
Off-course man, I wouldn't have asked if I hadn't then rebooted then did another manual update scan but it never changes
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07-02-2015
09:59 PM
I have F-Secure Anti-Virus and I have updated it, but it always shows in settins Spam Filtering waiting for updates... I don't know if Spam filtering should even be included in the Anti-Virus only product that I have but it shouldn't appear at all!
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07-02-2015
06:59 PM
The chat works one out of 10 times when I tried and when it did work I had to wait for like 20 mins before I got a support agent. F-Secure really should look at Norton's Chat, instant connection and they will connect to your PC if needed and help you solve any problem.
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07-02-2015
01:31 PM
2 Kudos
After using the Uninstall Tool like Simon Suggested, reboot then if it doesn't work, try to download this updated Online Installer. When it asks for your key, it would then download the proper version for you (as in, either the Anti-Virus or SAFE) https://www.f-secure.com/en/web/home_global/downloads
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02-02-2015
05:45 PM
Would I be able to use my F-Secure Anti-Virus on this once its released or is this a different product altogether?
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02-02-2015
05:36 PM
Yes sir, the downloader which the lady I recommened to buy F-Secure sent to her email didn't work, it kept giving the error that F-Secure is already installed when no AV is installed, Windows Defender is disabled. First I thought maybe after we run all the Windows updates it would work but it didn't. Then it only worked after downloading the downloader from the link I mentiond in my previous post. Please fix this as it doesn't reflect nicely for a new customer
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02-02-2015
08:31 AM
Nope, that didn't work, the McAfee Uninstaller is the same one that I used. I ran the F-Secure uninstller then ran the F-Scure Network installer and again it said that there is a previous version already installed when there isn't. The way I solved it is by downloading the Network Installer from this page: https://www.f-secure.com/en/web/home_global/downloads
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01-02-2015
09:51 PM
When I go to Request Support and fill in all the details and the captcha, I get this error: The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator. 1422820140143:403-7 It has been like thise since 4 days now! this is very unprofessional!
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01-02-2015
09:50 PM
My friend bought a new Lenovo Yoga 3 laptop so I uninstalled previously installed McAfee Internet Security and ran the McAfee Cleanup tool then disabled Windows Defender. After launching the networkupgrade exe I got in the email I get an error saying "F-Secure Internet Security upgrade failed uninstall previous installation first". There is no previous installation of F-Secure and why does it say F-Secure Internet Security in the installer we downloaded the AV installer! Please help now I feel like an idiot after having had praised F-Secure and recommending it for her!
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29-01-2015
01:30 PM
The errors is gone after installing the older Visual C++ 2005 that you gave me in that link :) now if someone can help me with concern #2 and 3 it would be great
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29-01-2015
01:24 PM
I installed the one from your link Microsoft Visual C++ 2005 6.00.2900.2180 64 bit and 32 bit. I'll monitor the error and report back.
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29-01-2015
01:19 PM
Hi there, that's what I also read upon researching that error so I installed all Microsoft Visual C++ that I have but it didn't help check this image:
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29-01-2015
08:43 AM
Hi,
I have a few problems:
1)
just formatted & installed Win 7 x64 with all the Windows updates. installed the latest version of F-Secure AV2.15 Build 358
every restart, I notice this error in the Event Log:
Activation context generation failed for "c:\program files (x86)\F-Secure\apps\computersecurity\anti-virus\fscataloginfo.exe". Dependent Assembly Microsoft.VC80.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.6195" could not be found. Please use sxstrace.exe for detailed diagnosis.
Please help me fix this
2) Regarding F-Secure Customer Care: XXXXXXXX, I checked with my bank and didn’t get the refund for the 2 year license I had purchased before and had refunded.
I now repurchased F-Secure Anti-Virus 1 PC / 1 year license, so since I never got the refund can you add those 2 years of my previous license to my new license which I purchased under a new email. Please PM me so I can send you my new email address.
3) The Support Request site (https://www.f-secure.com/en/web/home_global/support/support-request ) is not working properly. When I typed in my message and hit submit , it gave me an error message saying:
The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator.
And why is there a character limit?? How is one supposed to elaborate when you only allow a few lines only to be typed!?
MaXimus
MaxGeeks
EDIT: REMOVED PERSONAL INFORMATION
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28-01-2015
12:36 PM
1 Kudo
Great news! I hate AVs that limit me how I use my computer. Had so much trouble with Kasperky they keep blocking my license despite me actually removing the license before formatting then the next time I try to activate, it's blocked and it takes their crappy customer service 1 week before they can re-activate it. Great job F-Secure :)
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28-01-2015
01:33 AM
Just bought a 1 PC license for F-Secure Anti-Virus I do tend to format a lot. What happens when I want to re-install F-Secure Antivirus? can I reinstall freely or how does this work?
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23-11-2014
06:52 PM
Yeah I am on the trial now although I have a 3 uer / 2 year license which I didn't activate yet as I was awaiting a reponse from customer service with regards to how to reinstall the AV if I do format. They finally got back to me after 8 working days which is very bad in my books but what the heck... what's disappointing is I asked them how can I upgrade my license from 3 user to 5 user license and they said they can't do it after it was purchased, well hello, the online store doesn't give you a choice, it's only 3 users / 1 yer or 3 users / 2 years.....no 5 users option..... With NOD32, they have upgraded my license when I asked them and even downgraded my ESET Smart Security license to a NOD32 Antivirus license upon my request as I didn't like their firewall and in return they gave me extra validity on the NOD32 license. That is customer service, all replies were within a few hours.... very disappointed with the speed of response of F-Secure, the live chat was dead when I needed it, and not flexible upgrade options. For a product that charges the most out of all available security solutions out there, it is not leaving a good footprint in me so far to be honest and I won't ever renew my license with this level of customer service.
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23-11-2014
01:03 AM
I understand about the weekend fact, but the first ticket was submitted last Tuesday man....
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22-11-2014
06:02 PM
1 Kudo
Good luck getting any response! I have sent to support tickets and didn't get a reply for 72 hours, their Twitter account is dead, this forum is dead, live chat is dead, no agents available. I think the company is going bankgrupt and we all got burned
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22-11-2014
01:20 PM
Submitted another ticket due to no response ( xxxxxxxx )
Case number removed - we consider it personal data and recommend not sharing it publically.
- Stephan, F-Secure Team
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22-11-2014
01:02 PM
WOW! no customer service and a dead forum! Just like Panda Security! 0 customer service! Ill ask for a refund due to this poor customer service
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21-11-2014
05:55 PM
Not happy that I submitted a support ticket a while back and still no reply. This is very bad customer service for one of the most expensive security products out there!
Number: xxxxxxxx Created: 2014-11-20 Subject: 5 Computer license
Case number removed - we consider it personal data and recommend not sharing it publically.
- Stephan, F-Secure Team
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