Products affected: Server Security 14.00 Software Updater   Problem: Upon receiving updates that require a restart, the system will automatically initiate a restart in a specified time set in "Force restart" policy (24 hours by default, to a maximum of 7 days). A restart dialog window with countdown is shown to all logged in administrators by default. The restart dialog window can be managed in "Show security notifications to" options in Policy Manager Console > Real-time scanning.   The system will automatically restart when the specified time is reached and administrators will not be able to override this should they require more time before allowing the restart.   Workaround: To circumvent the force restart, kill the fs_restart_32.exe process in system session (preferably in all sessions to get rid of the restart dialog window).   ETA: We are currently working on a hotfix that is estimated to be released by May 17.   Internal reference: TBA ... View more

Follow the steps below if generating a Freedome log the normal way does not work, for example, FREEDOME crashes before you can generate the logs. Open Finder. Navigate to Applications > Utilities > Terminal. Type in the following command: sh /Applications/Freedome.app/Contents/Resources/FreedomeGatherSupportInfo.sh Press Enter. Type in your Administrator password, and press Enter. A log file named FreedomeSupportinfo.zip is generated in the Documents folder. You can attach the log file to your support request for further assistance. Related information How can I generate a Freedome log file with my computer? ... View more

Symptoms Emails from a specific sender that should have cleared are blocked and flagged as spam. Diagnosis The email scores by definition, exceeded the email score threshold. Due to this, the email is blocked automatically. Solution You can modify the bulk score for a sender in order to safelist the sender. There are two options to change the bulk score of a sender: Safelisting the sender with the organizational safelist Creating a custom spam rule to adjust the bulk score of the sender's email Safelist a sender This option sets the bulk and spam scores of all the emails sent from a specific sender to 0, therefore bypassing the spam module completely. Note: We recommend this option if you are confident about the integrity of the sender. If the sender is ever compromised, you could potentially receive malicious emails. Navigate to Email Protection > Spam Detection > Organizational Safe List. Click Add. Set the desired settings from the drop-down options. Click AddEntry. Create a custom spam rule This option creates a custom spam rule to adjust the bulk score of emails sent by a specific sender. Navigate to Email Protection > Spam Detection > Custom Rules. Click AddRule. Click AddCondition. From the drop-down list, select the condition you wish to use, such as Sender Hostname. You will have the same options as when creating an Email Firewall. Click AddCondition once you are done. If you wish to apply therule to many senders, you can use Policy Route as the condition. Within the disposition section, select the modify classifier score, set it to bulk and then enter a negative value such as -70. Under Disposition, select Modify Classifier Score > Bulk from the drop-down options. Change the value +10 to a negative value such as -70. Click AddRule. ... View more

Before youinstall the product, we recommend that you review the sections in the followingdocument (release notes) to make surethat your network, hardware, software and other system components meet therequirements for the F-Secure Client Security 13.x release. Import the product installationJAR package to Policy Manager Console and deploy the product remotely toselected hosts. With Policy Manager Console, you can also export an MSI packagethat you can deploy via other central management systems to install theproduct. To run the installation locally,create the MSI package with the export tool in F-Secure Policy Manager Console.Note that the local installation requires local administrator rights. For more information on softwaredistribution, refer to the following link: Policy Manager Admin Guide: Software distribution. Related information Upgrade from Policy Manager 12 to Policy Manager 13 ... View more

This article in other languages: Finnish, Swedish, Danish, Norwegian, German, French, Italian, Japanese, Dutch, Polish. If you've purchased an F-Secure product from F-Secure official eCommerce partners (Cleverbridge and Digital River only), you are eligible for a 30-day money back guarantee, starting from the day your order was received. F-Secure products purchased through third party (e.g. resellers, retailers, vendors, services, etc.) such as Apple AppStore or Google Play Store, are not eligible for this 30-day money back guarantee from F-Secure. You may contact the third party and check if they have their own refund policy. To initiate a refund with F-Secure, contact F-Secure support.We encourage you to prepare the following: The order number that you received from F-Secure (Cleverbridge or Digital River) Email address you used to make the purchase Device serial number (only for F-Secure SENSE) ... View more

This article in other languages: Finnish, Swedish, Danish, Norwegian, German, French, Italian, Japanese, Dutch, Polish. Renewing your F-Secure Internet Security subscription takes place in our online store. There are a few different ways to get to the online store and renew your F-Secure Internet Security subscription as described in this article. Note: Once you have renewed your subscription in our online store, youneed to activate the new subscription code in the product for your newsubscription to take effect. Information on how to activate the code is here. From our website Go to the F-Secure Internet Security website. Click Renew now. Select the desired package (1 or 2 yrs), then select Renew now. This opens the shopping cart. Fill in the necessary information such as your address and payment method, and select Continue. Select Buy now to confirm your order. Your new subscription code appears on the Done page and is in the confirmation email that we send you after renewing. Renew from the program Open F-Secure Internet Security. At the top of the product window, select the Manage Subscription/Renow now link. A new window appears. Select Buy online. This takes you to the online store and opens the shopping cart. In the shopping cart on the Order information page, select the number of computers (up to 3 computers), enter your postal and email address, and your payment options, then select Continue. Note: The length of the subscription is taken from your previous subscription. Select Buy now to confirm your order. Your new subscription code appears on the Done page and is in the confirmation email that we send you after renewing. From the notification in the program Select Renew now in the notification. A new window appears. Select Buy online. This takes you to the online store and opens the shopping cart. In the shopping cart on the Order information page, select the number of computers (up to 3 computers), enter your postal and email address, and your payment options, then select Continue. Note: The length of the subscription is taken from your previous subscription. Select Buy now to confirm your order. Your new subscription code appears on the Done page and is in the confirmation email that we send you after renewing. Related information How do I activate a renewal subscription key for F-Secure Internet Security or Anti-Virus? I have renewed F-Secure Internet Security, but cannot find the subscription key. Where can I find it? ... View more

Symptoms Resetting passcode from PSB Portal fails on devices running on Android 7 and newer, except for Samsung devices. Diagnosis Google has removed support for resetting Android devices' passcode/password from within a Device Administrator granted app since Android 7 (Nougat). Samsung has its own API implementation and is not affected. Resetting still works on Samsung devices. Solution Passcode reset is not possible. If code is not known, the only option is a factory reset. If passcode was set by policy, it may be found from Device details view in PSB (applies to Freedome for Business only). ... View more

This article in other languages: Finnish, Swedish, Danish, Norwegian, German, French, Japanese. If a website that you know to be safe is blocked by SENSE, we strongly recommend that you submit the problematic website URL to our Submit a Sample portal for analysis. However, you can temporarily whitelist the website using the website exception feature. Open the F-Secure SENSE app on your admin device. Tap More on the navigation pane at the bottom of the screen. Tap Settings > Protection. Tap Website exceptions. Tap the + icon. Type in the website URL that you want to allow on the SENSE network. Tap the Tick icon to save your changes. Related information How can I submit samples to F-Secure? ... View more

This article in other languages: Finnish, Swedish, Danish, Norwegian, German, French, Japanese. We recommend that you set up a static IP address in the device that you are forwarding a port to. This ensures that the ports remain open even after your device reboots. Note: F-Secure SENSE does not support forwarding a range of ports. Open the F-Secure SENSE app on your admin device. Tap More on the navigation pane at the bottom of the screen. Tap Settings > Protection. Under Firewall and Security, tap Port forwarding. Tap the + icon. Add a new rule by filling up the relevant fields. Protocol: Select the protocol (TCP, UDP or TCP and UDP) by tapping on the drop-down menu. Public Port and Private Port: Type in the public and private port number. Private IP Address: Type in your device's static IP address. Tap the Tick icon to save your changes. ... View more

We have recently updated our end-user license agreement (EULA). Due to this, an automatic prompt is sent to existing users or installations of all F-Secure product software to inform and requiring users to acknowledge the changes in order to continue to use our software. Click here to view the updated license terms. ... View more

If your F-Secure security product displays the message, "Computer is not fully protected", this means that the product has not been able to update to the newest version. Follow the steps below to resolve the issue: Restart your PC. It is possible that the F-Secure security product experienced an automatic update and requires a manual reboot. The product reminds you when a restart is required. If a restart does not help, proceed to step 2. Perform a manual update. Open the F-Secure security product. Click Tools. Click Check for updates. If a manual update does not help, proceed to step 3. Uninstall and reinstall the F-Secure security product. The product may be malfunctioning. Related information How do I install F-Secure SAFE on my PC? How do I install F-Secure SAFE on my Mac? ... View more

This article in other languages: Finnish, Swedish, Danish, Norwegian, German, French, Italian, Japanese, Dutch, Polish. You can change your account settings such as account password, 2-step verification, name, auto-renewal and subscription settings in the My F-Secure portal. Select from the list below that best fits your situation: I want to... Change my account settings such as account password, 2-step verification and name of the account holder Change My F-Secure account login email address Cancel subscription auto-renewal for F-Secure SAFE or F-Secure TOTAL End my F-Secure SAFE or F-Secure TOTAL subscription Permanently delete My F-Secure account Related information How can I reset a forgotten My F-Secure password? ... View more

This article in other languages: Finnish, Swedish, Danish, Norwegian, German, French, Italian, Japanese, Dutch, Polish. To end your subscription: Log in to My F-Secure. On the My F-Secure page, select <your name> > Account settings in the top bar. The Account settings page opens. Under Other settings, you can end your subscription by selecting click here and then Yes. Important: Your subscription will be expired today, and your devices will no longer be protected. If you have an automatically renewing subscription, it will not be renewed again. ... View more

This article in other languages: Finnish, Swedish, Danish, Norwegian, German, French, Italian, Japanese, Dutch, Polish. To cancel the subscription auto-renewal: Log in to My F-Secure. On the My F-Secure page, select Subscription in the top bar. Under Current subscription, select Cancel your subscription. This cancels the auto-renewal feature. Your subscription remains valid and active until your current subscription expires. Related information What is auto-renewal? ... View more

This article in other languages: Finnish, Swedish, Danish, Norwegian, German, French, Italian, Japanese, Dutch, Polish. To update or change your My F-Secure account login email address, do the following: Log in to My F-Secure. Once logged in, select <your name> > Account settings. Add or change your email address in the Your F-Secure email address field. Click Save changes. Your My F-Secure account login email address has now been changed. From now on, use the new email address to log in to your account. Related information How can I reset a forgotten My F-Secure password? How do I view and edit my account information in My F-Secure? ... View more

The new release of SENSE firmware version 1.7.6.55 fixes important bugs. The router downloads and installs this automatically. Released May, 2018 ... View more

The new SENSE Android app version 1.0.952 ensures GDPR compliance and data security improvements. This release also brings forward changes such as end of support for Android 4.4 and introduces Android 5.0 as minimum supported version. Ultralight antivirus scanning engine receives an update to version 1.3.242000. Various bug fixes are also applied. Released May, 2018 ... View more

Symptoms License key is no longer valid or not recognized or already in use when trying to validate license after installation of PSB endpoint protection products. Diagnosis Removing a computer from PSB Portal will add the computer to a blacklist which prevents the computer to be connected back to the PSB Portal. This will create a situation where the PSB endpoint protection product installation does not accept the same computer in a new installation with the same license key. Solution Remove computers from the blacklist (refer article Clear list (blacklist) of removed computers from PSB Portal) and try to re-validate the license again. ... View more

SENSE iOS app version 1.3.2510 ensures GDPR compliance and data security improvements, as well as other various bug fixes. Released May, 2018 ... View more

SENSE firmware version 1.7.6.54 ensures GDPR compliance and introduces data security improvements, as well as router stability, internal logging and other performance improvements. Various bug fixes are also applied. Released May, 2018 ... View more

This article in other languages: Finnish, Swedish, Danish, German, French, Japanese. Symptoms I bought F-Secure FREEDOME through Apple AppStore or Google Play, but cannot install it on my other devices. Diagnosis If you have bought or purchased FREEDOME from the Apple AppStore or Google Play, the subscriptions are limited to one operating system, but are valid on all your iOS or Android devices connected to the same Apple ID or Google account. Solution If you have a valid, auto-renewable app store subscription and want to upgrade to a multi-platform subscription, you need to cancel your app store subscription first. Read the following app store-specific instructions on how to cancel a subscription: Apple AppStore (This link redirects you to Apple Help page) Google Play (This link redirects you to Google Help page) Note: Even though the subscription is cancelled, the auto-renewable app store subscription remains valid until the end of the original subscription period. You will not be able to activate your multi-platform subscription code yet (see Grace periods with F-Secure subcriptions). Once the subscription expires, FREEDOME notifies you, and you can enter your personal subscription code that you received from the F-Secure eStore provider. Related information FREEDOME VPN subscription options Can I transfer a subscription from Android or iOS to Windows or Mac? What is a FREEDOME multi-device subscription and how does it work? ... View more

If you are having WiFi or Internet connection problem with F-Secure SENSE, like slowness or intermittent connectivity issue, use the points below to fix the causes of your WiFi connection problem. Restart the SENSE router A device restart can help in resolving network issues such as poor signal and Internet speeds. Change the WiFi channel Choosing the right WiFi channel can minimize wireless interference due to congestion and improve performance. Configure your network settings to use alternative DNS provider Use alternative DNS provider such as Google Public DNS to potentially reduce DNS latency. Reset F-Secure SENSE Try a soft reset first. If issue persists, perform a factory reset. If none of the above work, contact support. Related information How do I change the F-Secure SENSE WiFi channel? How to switch DNS server on F-Secure SENSE How do I perform a soft reset on F-Secure SENSE? ... View more

To switch to a different DNS server, follow the steps below: Open your F-Secure SENSE app. Navigate to More > Settings > Network. Tap the Pencil (edit) icon. Tap Wan Connection and select Static IP. Tap DNS. Type in the desired IP address (for example, 8.8.8.8 ) and tap OK. Scroll up and tap the Tick icon at the top-right corner of the screen and then Save to save the settings. Note that while the settings is being saved, all devices will be disconnected from the SENSE network temporarily. ... View more

Choosing the right WiFi channel can minimize wireless interference and improve performance. To change F-Secure SENSE WiFi channel: Open the F-Secure SENSE app on your management device. Navigate to More > Settings > Network. Tap the Pencil (edit) icon. Tap on WiFi channels > 5 GHz. Select your desired channel and tap OK. Tap the Back icon at the top-left corner of the screen to return to the Network settings menu. Tap the Tick icon at the top-right corner of the screen and then Save to save the settings. Note that while the settings is being saved, all devices will be disconnected from the SENSE network temporarily. ... View more

To register your F-Secure Policy Manager in an isolated or offline environment, you need to get an offline registration file (or token) from F-Secure support: Contact F-Secure support by opening a support request. Enter the following information in the support request: Account name Customer ID Installation ID Business Suitelicense Expiry date To find Customer ID and Installation ID: Open F-Secure Policy Manager Console, and go to Help > Registration....The Registration dialog opens, showing therequested information; OR Find theinformation from the Policy Manager Server installation folder (Windows: ...\F-Secure\Management Server 5\Data or Linux: /var/opt/f-secure/fspms/data ), and open the upstream-statistics.json file by using aneditor, such as Notepad++. The Customer ID can be found on line 5 and the Installation ID on line 6. Once support has provided you with an offline registration file, use the following steps to activate it on your Policy Manager Server: Windows Copy the offline registration file to the following folder: F-Secure\Management Server 5\Data . Restart the F-Secure Policy Manager Server services by entering the following command in an elevated command prompt (CMD): net stop fsms net start fsms Linux Copy the offline registration file to the following folder: /var/opt/f-secure/fspms/data . Restart the fspms daemon: # /etc/init.d/fspms restart F-Secure Policy Manager will be activated until the expiry of your current subscription. Note: When you renew the subscription, you need to request a new registration token from F-Secure support. Make sure to request the token well in advance so that you don't end up with an expired Policy Manager Server. ... View more