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Ukko · ‎11-01-2019

Hello, Sorry for my reply. I am only an F-Secure user (their home solutions). Just some generic suggestions: -> possible to try contact their official Support Channel (chat as example): https://www.f-secure.com/en/web/home_global/contact-support should be useful for proper investigation (freeze). -> good to know what is your OS? Windows 7? Windows 10? In addition, what is your F-Secure TOTAL version (though it should be recent one); possible to check it by Rightclick F-Secure tray picture and choosing "About". -> if I understand it properly - freeze is fully applied to system and not only to scan process? Is it visible which item is scanned before freeze? And maybe good to doublecheck that any other security software is disabled. -> did you try to restart system (rather than shutdown/turn on back)? Just as check. There was a discussion and different topics about "freezes during scan". For example, next ones: https://community.f-secure.com/t5/F-Secure-SAFE/Manual-scan-freezes/m-p/101888 https://community.f-secure.com/t5/F-Secure-SAFE/Internet-Security-Full-Scan/m-p/98785 https://community.f-secure.com/t5/F-Secure-SAFE/F-secure-SAFE-Manual-Scan/m-p/109162 Where possible to read some suggestions or solutions. In addition, another option is try to reinstall F-Secure SAFE (part of F-Secure TOTAL subscription). Possible to perform clean up by F-Secure Uninstallation Tool before further reinstallation (good to use normal uninstallation flow by designed steps and then clean up). Thanks!

Ukko · ‎27-08-2016

Hello, Sorry for my small adition about previous words (around stripe.com and tp/beta experience). I able to repeat banking protection flyer under some stripe.com pages with TP F-Secure solution too. But just when Browsing Protection extension works (or something else, which can be around this extension or HTTPS support). Potentially this is mean.. that maybe some of URLs just "added" to BP-trigger (like improvement, which can to comes by extension-support / help for Banking Protection). Or just mistake in that design (but if there is payment-system page.. so maybe this is not a mistake). And about broken login page at visit with Banking Protection (or by Content Blocker with unknown-content-category). At least.. looks like stripe.com using something like CDN for their purpose (as stripecdn.com - which will be unrated by F-Secure), which can be blocked during Banking Protection (or by Content Blocker with my experience) - but there also a lot of third party things (how I can to understand - around scripts, track-systems, components... which can be partly blocked.. as it required connection with this resources). Sorry, thanks.

EmilL · ‎28-07-2014

Hello. Just to check so its really is our bankingprotection. Because it's not supposed to block paypal. If you start up F-secure Internet Security 2014 -> select "Online safety" -> "Settings" -> Select "Banking protection" -> Up in the right conrner you have a button to disable it. Check now please if the issue still persist. Br Emil

Janiashvili · ‎23-07-2013

I reported that some time ago and they said they were working on it.

klauzser · ‎27-02-2012

I am always having a hard time using the latest Firefox especially when it updates automatically. I will just stick to having 3.6 version instead.

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About aljw

Re: Locks up on manual scanning

Re: False positives (repeatedly) AND blocking legitimate banking site.

Re: Banking Protection Bug - BLOCKING Paypal.

Re: False positives and sites ignored with Banking protection

Re: Browsing Protection still incompatible with firefox 10... when?