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- About Bayani
About Bayani
since
26-02-2014
29-04-2015
Bayani
Supporter
58
Posts
10
Kudos
3
Solutions
15-10-2014
03:50 PM
Hi Ted44, Thanks for your message. I have forwarded this issue to our technicians and will get back to you as soon as possible.
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08-10-2014
04:52 PM
Hello Hakhtarzand, Could you please clarify what the problem is? Is there an issue with F-Secure Key and Flash Player? Have you forgotten the master password for FS Key?
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25-07-2014
01:56 PM
1 Kudo
Hello, got a new reply from our Freedome team who has checked the logfiles. Unfortunately, your device is incompatible with our app. Attaching additional information here: Some vendors either don’t include VPN support at all, or misconfigure the firmware so that it doesn’t work. Nothing we can do in our app, if there’s a firmware upgrade available for the device, it might help.
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25-07-2014
01:21 PM
3 Kudos
Hi again, latest response from our developers: If Internet works fine when your turn Freedome VPN on with 3G, but not with a certain router, then perhaps there is some settings in the router that is blocking VPN. Our iOS VPN uses IPSec protocol and it needs UDP ports 500 and 4500. Please make sure those ports are not blocked by your router. Also you can check 'IPSec Pass-through' settings in your router
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24-07-2014
04:51 PM
Hi again, got the following reply from our Freedome team: 1) Provide us the log file (Tap version number in About page 7 times and click "Send log file") 2) Which "Virtual location" does it connected to during that short moment when it is connected? (Observable in bottom part of Main view) 3) Is it possible to change to several other virtual location then try to reconnect? 4) Is it possible to check if it happen when connected different network (e.g. WiFi vs 3G/4G)
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24-07-2014
04:05 PM
When the error message shows up, could you please try to check the following: * Is there a [VPN] icon on the device top status bar? * Is the internet connection working? Also, could you please provide the logfiles with help of the following steps: 1) Go to About 2) Tap the version number 7 times 3) Click "Send log file" button that shows up 4) Please also provide some description in the email (e.g. what has been tried, what is observed, etc.)
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24-07-2014
10:14 AM
Ok, checking this with our technicians now. We will get back to you as soon as possible.
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23-07-2014
10:53 AM
Hi hanskan, How did you purchase your subscription for the first time? Did you purchase it on our website or somewhere else?
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23-07-2014
10:35 AM
Hi Jagge, Do you receive any kind of error message when it tries to establish a connection?
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23-07-2014
10:24 AM
Hi bdf, Checking this with our technicians. Will let you know as soon as i get an answer.
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09-07-2014
03:40 PM
Got an answer now. Please try to restore your purchases again (Subscription > Restore purchases link) and sign-in with the apple ID in which you did the initial purchase.
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09-07-2014
01:16 PM
Hi Yzord, I got answer that our research team is still investigating and need more time to find a solution. Could you also please confirm that your device is not jailbroken?
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09-07-2014
09:22 AM
@Tapsa Any progress in this case?
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03-07-2014
02:08 PM
1 Kudo
Here is the answer i received: The VPN connection cannot be shared via Wifi. This is the same for both Android and iOS.
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03-07-2014
10:02 AM
Just forwarded this case to our technicians. We will get back to you as soon as possible.
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02-07-2014
11:50 AM
1 Kudo
Hi csjDK, Thank you for contacting us. Will forward your question to our technicians and get back to you.
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02-07-2014
11:22 AM
Hi Yzord, That's strange, did it happen suddenly when paying a bill? How long time have you got left from your Freedome subscription?
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26-06-2014
09:27 AM
That's good to hear. Feel free to contact us again if you need further help!
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25-06-2014
05:58 PM
1 Kudo
You can choose to connect if you had premium on your old phone, then the data is in the cloud. Did you purchase Sync?
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25-06-2014
10:28 AM
1 Kudo
Hi waver1der, Thank you for your feedback. I will forward your request and check the possibility of implementing such a function in future versions.
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25-06-2014
10:23 AM
1 Kudo
Hi jereppa, Thank you for your feedback. We will look into this and get back to you as soon as we can.
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25-06-2014
10:14 AM
Hi Ais, Do you mean that Online Scanner just stops when trying to download virus pattern database? Are you able to start Online Scanner at all or does the issue occur after a while? What kind of VPN services did you use? Could you also make sure that you have got SP3 for Win XP installed?
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25-06-2014
10:01 AM
1 Kudo
Hi moreeni, A reinstall is the first thing I would try in this case. You can uninstall Mobile Security from the application list on your tablet, then go to Google Play to reinstall the software again. Please keep in mind to have your license key available if you got one.
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18-06-2014
04:11 PM
Hi irotsoma, Thanks for your feedback. I don't have the answer for you right now but will check with our technicians if it is possible to activate Freedome on certain networks. Will get back to you.
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18-06-2014
04:06 PM
Ok, checking this with our technicians. Will get back to you as soon as I get an answer.
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18-06-2014
11:29 AM
Hi, When it crashes, does it come up with any kind of error message or does it just freeze at that point?
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17-06-2014
12:32 PM
Still looking into it. Reminder sent yesterday. Will let you know as soon as I get an answer.
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17-06-2014
12:28 PM
Got answer from our technicians now and this happens with new gateways often (~always) and gets automatically fixed by Google algorithms within hours or about a day at most. If problem still persists we can try to investigate further. In that case we would ask you to send us info about which virtual location is in question and preferably also the exact IP of the gateway in question.
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11-06-2014
11:48 AM
Ok, I see. I will check with our technicians and get back to you as soon as I can.
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