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Siltanen · ‎16-05-2014

Hello iNVOKE, We'll start investigating the issue on our end, however it might take some time before we'll come up with a solution. Of course both options you mentioned are still available to you; a) As a workaround you can always submit new binaries to us (I understand it's time consuming to deliver them to us every time you change even a byte of the program.) b) Signing the software with a certificate. I can't promise that we'll arrive to a better resolution, but we'll take a look at what we can do in order to fix the situation.

Siltanen · ‎17-03-2014

Hello richardclark, Could you open a support ticket about this issue (remember to add an FSDIAG diagnostics file)? http://www.f-secure.com/en/web/home_global/support/contact/request

Siltanen · ‎17-03-2014

Hello ChristianG, Sorry for the late reply! I'm assuming you're talking about firewall autoselection feature. I'm suggesting the following configuration: 1) Define your internal networks' DHCP and DNS servers as argument1 and argument2 and make the rule to set the firewall level to (more relaxed) firewall level. (this is to ensure we're sure we're inside the company network.) 2) Repeat the step above for all the possible configurations your networks might have 3) Create a "catch-all" -rule at the bottom of the ruleset with argument1 and argument2 being "always" and "always" and make the firewall to go to "strict" firewall level. Configuring the autoselection like this will ensure you're always on "strict" firewall level whenever you're not sure the user is specifically connected to only your internal network. Usually the firewall ruleset to be used instead of the literal "strict" -level is "mobile" -level. Hopefully this helps.

Siltanen · ‎04-03-2014

Hello TWONG, If you really want to run a scheduled scan for that specific location, I would suggest running the scan locally at the computer responsible for the share. If the shared location is from some NAS solution, then there's really no good way to scan it. However, files are still being checked by Real-Time Protection when accessed.

Siltanen · ‎28-02-2014

Hello All, The list of included extensions is currently what we believe to be relevant. It's possible that we'll update the list when we release new service release. However, the list of included extensions is channel updateable by us (relevant mostly for Real-Time Scanning). You can of course always scan all files with manual scanning if you think it's necessary. Files are anyway checked regardless of their extensions upon execution.

Siltanen · ‎21-01-2014

Hello all, We haven't seen this happening before, however if you manage to reproduce the problem I suggest you open a support ticket detailing what site you were visiting and/or what application did you run.

Siltanen · ‎21-01-2014

Hello daveelsy, Have you opened a support ticket about the issue? If not, please do so. We'd most likely need also the FSDIAG -diagnostics file in order to investigate the problem a bit closer. Contacting support: http://www.f-secure.com/en/web/home_global/support/contact/request Creating FSDIAG: http://www.f-secure.com/en/web/home_global/support/contact/fsdiag

Siltanen · ‎21-01-2014

Hello, Opening the support ticket would be the best course of action right now for this specific problem, the instructions are above (NikK's post.) @NikKthe subscription page should just show how many installation are in use (and how many installations does the license permit, as normal products would.) If the license type is continuous, the license end date is not visible, instead the product just states that the license is valid.

Siltanen · ‎21-01-2014

Hello Raoul, To my knowledge we haven't changed and/or corrected anything on our end. However, if I understood correctly, you're now able to use our products normally? If that's the case I think this thread can be considered as solved?

Siltanen · ‎21-01-2014

Legitimate applications are classified as such. We of course aim to detect possible dropper components used. (In case of malicious activity.)

Siltanen · ‎21-01-2014

Hello thenden, The temporary files are removed in cycles, it might take a couple of new updates for the directory to be cleaned, but it will be cleaned out eventually. There's no way around this, unfortunately.

Siltanen · ‎21-01-2014

Hello Simon, F-Secure products will actively try to block malware from doing something harmful to the system. However, for the question you asked; there isn't really other solutions than to disconnect the drive.

Siltanen · ‎07-01-2014

Hello muzz, Is it possible to get a FSDIAG -diagnostics file from your computer? You can submit it to us via creating a support ticket at: http://www.f-secure.com/en/web/home_global/support/contact/request Instructions on how to generate the diagnostics file can be found from: http://www.f-secure.com/en/web/home_global/support/contact/fsdiag

Siltanen · ‎07-01-2014

Hello Darrenwigan, Could you specify a bit more what is the issue you're having with F-Secure software?

Siltanen · ‎07-01-2014

Hello All, To me it looks like there are a couple of different problems reported so far to this thread (and at least some have found a working solution already.) So - if there's still somebody there who hasn't been able to install F-Secure on their computer(s) - I'd advice to open a support ticket at: http://www.f-secure.com/en/web/home_global/support/contact/request It will the best course of action at this point, as we'll be able to gather also logs from the affected computers to make sure we can avoid installation issues like these in the future.

Siltanen · ‎31-12-2013

Hello elar, Have you turned on the Safe contacts -feature? You can see which calls and messages Safe contacts has blocked in the block history. To view which calls and messages Safe contacts has blocked, follow these instructions: 1. In the main (F-Secure) view select Settings. 2. Select Safe contacts from the settings selection list. 3. Select Show block history. If this is not the case, though, I suggest you submit a support ticket to us, and we can take a closer look at the problem.

Siltanen · ‎31-12-2013

Hello JazzaG, The product does not have time limits regarding the parental control feature.

Siltanen · ‎19-12-2013

>I tried to import the policy file on the client as you told me but I got this message: >F-Secure Management Agent: The file C:\Windows\TEMP\~avtemp.bpf did not pass signature verification. The message basically means that the host policy file has been signed with a different admin keypair than what the client expects. Therefore the client refuses to take the new settings into use and the error message is displayed. This is intended (security) feature. >Yes that's right I have uninstalled it completely then reinstalled it because I wanted to revert back to default root policy. >So now what is the solution? It looks like the hosts you have currently deployed in your environment are essentially unmanaged hosts, because they do not trust the new admin keypair of the (reinstalled) Policy Manager Server. However, luckily there are still means to recover from this situation. At this stage I would suggest you contact our support either via phone or via filling a support ticket through our website. http://www.f-secure.com/en/web/business_global/support/contact

Siltanen · ‎18-12-2013

Reboot will happen if the infection is considered as being "system wide infection." There's no way to prevent the reboot. However, this really only happens if the offending file is located in for example Windows installation directory.

Siltanen · ‎18-12-2013

Hello boboboi, Client Security 11.50 is not currently working properly together with fsdbupdate9.exe. We'll currently working on making them work together properly. I'll let you know once we have more details regarding the issue.

Siltanen · ‎18-12-2013

Hello boboboi, You cannot change anything afterwards. The clients you've already started upgrading with the settings to restart automatically, will do so (unless you cancel the upgrade process, which is most likely already done at this stage.) This is a one-time setting you need to choose when either exporting the installation package, or prepare it for the upgrade (when you start the upgrade process), the options for selecting the reboot are presented in the (export) wizard at the very end. You have the option to choose from automatic reboot, a certain timeframe, or let the end-user decide when to reboot.

Siltanen · ‎16-12-2013

Hello Laurent83, I wasn't able to locate your support ticket from our ticketing system. Can you post the SR ID number from the autoreply you received via email when you opened a ticket towards us?

Siltanen · ‎26-11-2013

Hello cango, I suggest you open a support ticket about the issue. http://www.f-secure.com/en/web/home_global/support/contact/request Please include the FSDIAG diagnostics file, and in the problem description area could you perhaps include the Ajax call you're trying to execute?

Siltanen · ‎22-11-2013

Hello Martin, I'd suggest you open up a support ticket about the issue together with an FSDIAG so we could take a closer look at it. http://www.f-secure.com/en/web/business_global/support/contact/request

Siltanen · ‎22-11-2013

Hello NikK, It's not only about connections, if the program behaves suspiciously, execution is also blocked. Every not known good executable is being monitored by DeepGuard regardless if it's a service or not.

Siltanen · ‎22-11-2013

This sounds pretty much normal behavior. I suppose you have the Windows 8.1 installed onto a SSD drive?

Siltanen · ‎22-11-2013

Both Internet Security and Anti-Virus suite use the exact same technology. In Internet Security we're also integrating the cloud based detection with Windows Firewall (for generating automatic firewall rulesets.) Hope this clarifies the situation.

Siltanen · ‎29-10-2013

Hello teiafer, If you haven't received any replies yet from the lab, I suggest you resubmit the sample and during the process make sure you fill in the description field with additional details. (Otherwise you will only get scan results of the file)

Siltanen · ‎29-10-2013

Hello Smith, Your personal AV and Firewall suite, F-Secure Internet Security 2014 for example, should keep you safe from unwanted content. However if you want to be absolutely certain that the installer is not tampered with, I suggest you download it from the manufacturers website, preferably over HTTPS. There are ways to check if the installer is legitimate, but it requires that the manufacturer provides MD5 or SHA1 (or similar) checksums on their public website (or somewhere, where you can easily obtain it from) so that you can compare the checksum derived from the installer to that of reported by the original manufacturer.

Siltanen · ‎29-10-2013

Hello kadel, I suggest you take a FSDIAG diagnostics file from the problematic computer and open a support ticket about the issue. How to generate FSDIAG: http://www.f-secure.com/en/web/home_global/support/contact/fsdiag Contacting support: http://www.f-secure.com/en/web/home_global/support/contact/request

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About Siltanen

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