I tend to agree with the claim that the website is hard to navigate, both the PSB portal and the main site. I've worked with it enough now that I can mostly find my way around, but it is not easy. I don't have any specific recommendations though. If you do ever decide on a major re-vamping, please have as a major goal making it easier for resellers to use - as those in the field responsible for administering these products. In particular, having more educational support rather than marketing material would be helpful, to me at least.
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