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- About johnf17
About johnf17
since
13-03-2013
25-07-2016
johnf17
Aspirant
5
Posts
0
Kudos
1
Solution
17-03-2013
04:37 PM
Thanks for the reply. I used to have them when searching through Google. I imagine that it's just the new design in action as the website warning still works. For some reason it didn't like AVAST.
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17-03-2013
12:50 PM
Since I updated to F-Secure 2013, I have noticed that I no longer have green check marks next to safe websites while browsing. I think that there used to be an F-Secure button in the toolbar too, which is gone. I use Firefox version 19.0.2. (My update was done by uninstalling 2011 and doing a clean install of 2013. I'd like to restore this function as I found it useful but can't see how to do it in the settings for F-Secure. Does anyone know how I can get it back? Thanks in advance for any help.
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15-03-2013
10:35 PM
Hi Jayson, This was eventually fixed by the F-Secure online support team, who accessed my PC remotely. The problem was corrupted files in the fsaua.tmp folder in the Windows temporary folder. This was preventing the autoupdate from accessing the folder. Once the folder was renamed and then deleted everything worked again. Mega kudos to Victor of the F-Secure online support team for fixing this problem for me. I am very relieved!!
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15-03-2013
12:06 PM
Hi Jayson, Thanks for the reply. I'm afraid that it has got worse. I tried updating it from 2011 to 2013. This seemed to work at first but now I have two new problems: 1) It won't update at all and gives a message that "There is not enough room on the disk". There is actually over 500GB of free space. 2) Both the virus & spyware scanning and the spam & phishing filtering are reporting malfunctions and showing as inactive. Deepguard and the firewall show as OK. I uninstalled F-Secure completely using the removal tool and reinstalled twice but the problem keeps coming back. I have run a full scan with Malwarebytes and also a full scan with the F-Secure online scanner and neither of them found any infection. All my other programs are running normally and there doesn't seem to be any suspicious behaviour. Any advice would be appreciated as I don't want to have to go back to Norton or Macafee. Cheers, John
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13-03-2013
04:29 PM
Hello, This is my first time posting here although I have used F-Secure for years. My problem is that two days ago my F-Secure startind continuously downloading updates. Sometimes it finishes the download and just starts again but sometimes it is getting to about 90% and then repeatedly going back to 70 or 80%. When I look at the activity, it says that there has been a successful update check today but no updates show as having been installed in the last two days. I'm using Internet Security 2011witha n extended licence valid for another year. Can anyone help me with a suggestion of how to fix this? Cheers, John
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