Hi, Microsoft never calls you, you call them Someone is trying to trick you, see http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/don-t-fall-for-phony-phone-tech-support.aspx Maybe time to blog about this? ... View more

Hi,   Sooner than later ;-)   ... View more

We should be able to help you here but this needs to happen outside the Community, so please create a support ticket here. Feel free to refer to this thread when you open the support ticket. ... View more

Put in place and enforce(!) a daily time limit for surfing. Place the computer in an area where the adults spend time (e.g.. the living room). This way, you can actually see what's taking place at the computer screen. Install a Security solution which implements a Parental Control feature. Our consumer product F-Secure Internet Security 2011 has this available. Discuss with your children about Privacy, what information should stay private (telephone number, address etc). and never disclosed to anyone via the Internet. Explain the children the meaning of "what goes online, stays online". Put in place privacy settings to restrict who can access and see your child's website/profile.  Related to this our "Safe and Savvy" blog has an article related to Facebook privacy settings.   "Hit the Reset Button: A New Guide to Facebook Safety and Privacy" at the Safe and Savvy blog Remind them never to disclose their usernames or passwords to anyone. And most importantly, if they have doubts, questions or concerns about something they discovered to discuss these with you. ... View more

  Check http://www.f-secure.com/en/web/business_global/partners/locator   India is in there... ... View more

 (Topic moved to "Management Products and Portals")   The manual indeed has this information, check Creating the backup + Restoring the backup in the PM 10 admin manual. The backup does include everything that is relevant: policy domain structure, hosts, their preferences etc. etc.   Starting with PM 10, even the policy file public/private signing keys are embedded in to the (H2) database.   (Meaning if the PM version used here is v. 9, don't forget to copy admin.pub/admin.prv also to the new server!)   You also have to figure out a policy for how to introduce the new PMS to the existing clients but in case the clients are using a DNS-name, simply change the relevant DNS record to point to the new Server IP.    Hope this helps!   ... View more

  You can use F-Secure utility Polutil.exe and check the status information, which includes things like the currently installed version-number of CS.   The following output is from my production machine running latest and greatest CS 9.11. Note, 9.11 is the actual output generated by polutil.   C:\Program Files\F-Secure\common>polutil g 1.3.6.1.4.1.2213.27.2.1 9.11   ... View more

Try fsaua-reset.... Click on the link to download the utility:  ftp://ftp.f-secure.com/support/tools/FSAUA-Reset/fsaua-reset.exe Click Save >> Save on Desktop >> Click Save Go to your Desktop >> Double click on “fsaua-reset” Click "Run"   Any help?   ... View more

Hi,   You should find an answer here:   http://www.f-secure.com/en/web/business_global/support/article/kba/15193/s/server.1506/p/2   Just remember this: Whenever wildcards are used in an exclusion, you have to type backslash twice: "\\" (as an escape character). All slashes in the path need to be escaped in this way. ... View more