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- About Ukko
About Ukko
since
09-02-2014
Tuesday
Ukko
Superuser
2586
Posts
997
Kudos
245
Solutions
08-02-2019
09:30 AM
Hello Ukko. Thanks for reaching out. I am using HP zbook 15u G5 laptop; The OS is windows 10 pro 64bit; The F-secure solution is Computer Protection 19.1 F-Secure One Client (PSB) 4.01.168. I hope that will help.
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06-02-2019
11:04 PM
Hello, I am only an F-Secure user (their home solutions). There is, at least, one feature request about related subject: https://community.f-secure.com/t5/Feature-Requests/Password-time-to-live-notices/idi-p/91131 Possible to vote it. But just as discussion between users: I’d like to change the passwords for critical applications on a regular basis but it is so difficult to remember (or keep browsing Key again and again) when a certain password was last changed. But what is a regular basis (for you)? I think that maybe this is too much (if to change them too often). Should it protect against undisclosed/undiscovered passwords leaks? Or against brute-force your password? I think that if your password is enough strong (and long)..... why do not change them once per year? And if so - possible to remember day (Day when you change your passwords). Otherwise, to change password per suspecting troubles with service/password. Because, for example, if password is leaked as plain-text -> possible to use right after leak. If password is leaked as hash -> then if password is enough strong/long - to crack such password is tricky (probably). In addition, good (critical) services / applications should protect their stored data (not only hash, but maybe salt to hash), protect against brute-force and so on. Thanks!
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06-02-2019
06:53 PM
1 Kudo
Hello, Sorry for my reply. I am only an F-Secure user (their home solutions). Just interesting: Does your experience still show that HitmanPro partner engine detects an F-secure file as 'potentially' malicious? Or it was one-time experience? Based on your log and item SHA-256 hash - this file has been corrupted(?). At least, digital code signing signature/cert were. Perhaps this is possible if the item was during writing/creation (temporary or even update); interrupted during update/create/write; broken item (temporary trouble). Otherwise, item is modified or tricked during certain stage. What is a little be strange for home use situation. And likely that troubles with signature verification was a reason for generic detection (HEUR:Trojan.Win32.Generic). Maybe if your experience is still about such a detection (or if the original item is still available) - possible to check it manually. What is state of file's digital signature? My own experience and "aeoffice.dll" are about valid situation probably (though, I check it with beta F-Secure SAFE solution). At least, the file is signed normally; and HitmanPro did not detect after a brief check. But as was suggested with other replies - detection of each other's signatures is most likely a probable situation. Although my own steps in this kind of situation with detection are attempts to contact F-Secure Labs: https://www.f-secure.com/en/web/labs_global/submit-a-sample#sample-file and the company that detects the item. Thanks!
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06-02-2019
06:22 PM
@siulneleb wrote: Thanks Ukko, but I can´t find Protected apps option Hello, So, if the Knowledgebase article is no longer actual (or it is not enough) - I still suggest contacting their official F-Secure Support Channels (chat as example): https://www.f-secure.com/en/web/home_global/contact-support at least, it should be useful for getting the proper advice. Another suggestion is next: I am not so experienced with Android platform and I am not sure if the proposed knowledgebase article is about general steps or specific ones (for a certain device manufacturer). If it is about general steps - then I tried to check with my own device and there is another wording of thins: I tried with my Nokia Android 8.1.0 device and there is settings for Battery Optimizations (Settings -- Apps and Notifications -- Advanced -- Special App Access -- Battery Optimization -- switch filters from to "all applications" as All apps -- search F-Secure solution there -- choose it and Do Not Optimize). Maybe your device with related options too; but I am not sure if this is applied for and works against own manufacturer's "Ultra Battery" functionality. But it is possible to doublecheck. Thanks!
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04-02-2019
08:21 PM
1 Kudo
Hello, Just as information. Kind of changelog is published today: https://community.f-secure.com/t5/F-Secure-SAFE/What-s-new-in-F-Secure-SAFE-for/ta-p/114566 article is about 17.3 | 17.4 | 17.5 releases. Perhaps it might be interesting!
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03-02-2019
04:35 PM
Thanks Ukko, I think you have the answer to this problem, I'll try this out later! Gerardus
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03-02-2019
03:42 PM
Hello, I am also only an F-Secure user (their home solutions) and noted trouble(?) is also known for me. At least, I often receive notification from Windows Security Center after boot up Windows 10. My experience is about temporary state (status, usually, switched to good after some minutes automatically). In addition, F-Secure own main user interface with good state. My experience is about beta F-Secure SAFE solution (FS Protection) - so, I reported this experience via beta portal channel (and tried to discuss there). Maybe, it is possible to report your experience via their official F-Secure Support Channels (chat as example): https://www.f-secure.com/en/web/home_global/contact-support by the way, did you try not touch anything (to not open Security Center) and check situation after minutes? With doublecheck that F-Secure own interface with good status. Thanks!
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02-02-2019
05:14 PM
Hello, Sorry for my reply. I am only an F-Secure user (their home solutions). There are two knowledgebase articles about "Upgrade from F-Secure SAFE to F-Secure TOTAL": https://community.f-secure.com/t5/F-Secure-TOTAL/Upgrading-with-a-box-code-from-F/ta-p/98191 https://community.f-secure.com/t5/F-Secure-TOTAL/Upgrading-from-F-Secure-SAFE-to/ta-p/86313 If you want to save your current "My F-Secure Account" (pinned to certain mail address) - I think that described flows are only designed view. Otherwise, it should be possible to contact their official Support Channels (chat or phone) for proper advice: https://www.f-secure.com/en/web/home_global/contact-support But if you want to purchase (not as renew and/or not as upgrade) F-Secure TOTAL as replacement to your current F-Secure SAFE subscription; by using another mail-address (and to create another "My F-Secure Account") - then probalby it is OK to do so. But your existed F-Secure SAFE subscription will be not used anymore. In addition, F-Secure TOTAL subscription is package solution; where F-Secure SAFE || F-Secure FREEDOME VPN || F-Secure KEY (likely) and F-Secure SENSE (as option to order) are bundled to one subscription. Thus, possible to start use TOTAL's F-Secure Freedome / F-Secure KEY already with existed F-Secure SAFE subscription/installation. And then to reinstall F-Secure SAFE with your F-Secure TOTAL licence code (when your another SAFE subscription is expired). But my own suggestion is to doublecheck ability to upgrade/switch smoothly from SAFE to TOTAL as described with provided knowledgebase articles. Also, good if there will be proper response from official F-Secure team. Thanks!
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02-02-2019
05:03 PM
Hello, Thanks for your response and feedback. I think your feature request is valid. The only addition is that maybe with the future F-Secure engine (should be available soon or already) - a noted trouble can no longer be a tangible trouble. I rather have the oppertunity to pause a update download long enough to save/close what I am working on than use 'Gaming mode'. With the pause there is no chance of forgetting to leave 'gaming mode' and miss updates all to gether when I am not working on a project. And, basically, "Gaming mode" should works as "pause". Although it is not possible to schedule certain timeframe (as with your request), of course. When "Gaming mode" is enabled - it is, anyway, possible to perform manual Check updates on demand (as trigger to check and download available updates). Then, "gaming mode" is disabled automatically after restart system. There trouble if system is not restarted and "Gaming mode" is not disabled manually. My own feelings are that your experience is mostly based on "Aquarius" engine (as most heavyweight module and updates for it) updating flow. For example, Community with a lot of examples of complains around it. And future (fresh) engine as replacement for "Aquarius" is more lightly on current day (at least, I feel the difference with my own experience). Thus, maybe it is already not so noticeable and it is impossible to provoke such a critical impact on the system. Thanks!
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01-02-2019
03:45 PM
Hi This is a problem, indeed. My son has HUAWEI Y560-L01. Today he has been playing almost an hour and it seems he has 50 minutes out of an hour left. Seems the time limits can't be trusted at all. F-Secure SAFE version 17.2.0013789 Android version 5.1.1
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01-02-2019
10:25 AM
I got Capricorn update today. "Installation of 'F-Secure Capricorn Update 2019-02-01_02' : Success"
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30-01-2019
08:18 PM
Hello, Sorry for my reply. I am only an F-Secure user (their home solutions). There was a discussion about related subject: https://community.f-secure.com/t5/F-Secure-SAFE/Ubuntu/m-p/103709 And some more examples: https://community.f-secure.com/t5/F-Secure-SAFE/F-Secure-Linux-Security/m-p/72866 https://community.f-secure.com/t5/F-Secure-SAFE/Installing-F-Secure-Safe-on-PC/m-p/89967 https://community.f-secure.com/t5/F-Secure-SAFE/tools-for-stop-Win10-from-spying/td-p/96120 There is also one feature request about (possible to vote it): https://community.f-secure.com/t5/Feature-Requests/home-protection-product-for/idi-p/73941 Now it appears a Linux home user can't use F-Secure. So, the Key product is worthless for the Linux PC.
The SAVE product is available as a buisiness sollution and for buisiness prices. I think that F-Secure KEY is also pretty valuable for Linux. At least, there are some feature requests about this ability. But, anyway, did you mean next Business solution (as Security solution): https://www.f-secure.com/en/web/business_global/linux-security https://help.f-secure.com/product.html#business/linux-security/11.10/en If yes - what is your expected list of features for potential F-Secure SAFE for Linux Home Users (or any other Linux security solution)? And does it should be paid solution? In addition, only one certain Linux distribution or how to choose supported ones (I tried and more prefer to use Debian or OpenSUSE)? I feel that something as Browsing protection (against known malicious or harmful websites, search ratings) is a good addition to Linux home use. But I am not sure about reasoned state for some other features (or ability to add it smoothly for home user). What is your main opinion? Which features are most valuable (what if some of them built-in with Linux already and with enough quality). Just as a discussion between community users. Thanks!
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30-01-2019
08:03 PM
1 Kudo
Hello, @wcandres wrote: I'm still curious why the security suite didn't eliminate or quarantine the problem file automatically. There was a discussion about subject and an interesting reply: https://community.f-secure.com/t5/F-Secure-SAFE/Gen-Variant-Kazy-79682-virus-How/m-p/30354#M5392 starting from "Reasons for _not_ deleting an infected file can be:"-part of reply. About your direct situation and my own feelings (understanding): -- detected item is "UpdateManager.exe". -- this item is a [49]th file inside a compressed archive file "AskToolbarInstaller-AVR-TG[1].7z". -- even though zipped file is called as "AskToolbarInstaller-AVR-TG[1]" - content of archive is anything. Likely to eliminate or quarantine it automatically possible with the help of steps like: unpack .7z-archive; remove certain executable item; pack all other items back to archive (but, as a result, malicious item will be unzipped with all other items to file system directly). try to modify zipped item only (sounds that it is anyway done by temporary process as with first example). to remove .7z-archive completely (as a result, deleted all items inside archive. Not only detected executable file). Furthermore, try to understand context of detected item (if it is safe to delete entire archive) or even more to cure it (to remove malicious or harmful additions) is a tricky task probably. At least, with current design and meanings for 'done automatically'. I think that Quarantine was not an option based on such meanings too. If so - such state should be described with Scan Wizard user interface after completed scan and with ability to chose further action. With another situations can be another explanations too. For example, this temporary item (placed under browser's temporary internet files) is cleared already after detection and it was not possible to clean up unavailable item; file was a tricky one or too large(?!); used by certain process (browser as example) or opened by certain software. And so on. But I think that when it is possible - F-Secure should to perform action automatically (with requirement to avoid false positive and unwanted destruction). Thanks!
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29-01-2019
09:38 AM
2 Kudos
Hi @Rpbnab
Some time ago we released an update which moved the responsibility of reporting the product status to Windows Security Center from one component to another. It looks like this update may not have been successful in your computer. Simplest fix would be to uninstall and reinstall the product.
Ville
(F-Secure R&D)
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28-01-2019
06:26 AM
1 Kudo
Thanks for the update, virttop! In the future, please feel free to submit a sample of the URL to our labs for analysing if you suspect a false positive URL.
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27-01-2019
05:00 PM
@yakalex wrote: Thanks. I will have to check that first. Who's pinned to who :) Right. By the way, ability to contact their official Support Channel is there (for example, if it is not possible to manage and find such code in your received email-letters - then need to recover your licence or activation code; or to re-trigger this letter): https://www.f-secure.com/en/web/home_global/contact-support (chat or phone). Sorry for my worst English! Thanks!
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25-01-2019
08:16 PM
Hello, Sorry for my reply. I am only an F-Secure user (their home solutions). Did you mean that you want to uninstall/remove this detected "ToolTabExtension.dll"? Or did you manage to find entire application or software where ToolTabExtension.dll was part of this? In general, my suggestion is next: -> do you able to provide what was a folder for ToolTabExtension.dll? Or it is part of which software? Possible to find it under Full Scan log report. Or if it is known to you. Then, possible to search related articles or further information about this certain type (maybe it is unknown Potential Unwanted Application or even something known as bundle/adware). Maybe to check installed software/applications under system and to remove unknown ones. And to perform proper clean up against remained items / unwanted software. -> if your concern is only about detected item. Quarantine is a safe place. I think it is OK to keep it there. Otherwise, should be possible to remove (not to restore/recover item) item from Quarantine (result: item is removed/deleted from system and from quarantine). Or it is not an option under your "File and App control" (Quarantine)? Thanks!
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24-01-2019
09:39 AM
Even I cannot read this link "https://community.f-secure.com/t5/F-Secure/Freedome-won-t-connect-to-any/m-p/114211#M11532" without installing proxy
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20-01-2019
07:46 PM
Hello, Sorry for my reply. I am only an F-Secure user (their home solutions). Probably, yes. If next knowledgebase articles: https://community.f-secure.com/t5/F-Secure-TOTAL/Upgrading-from-F-Secure-SAFE-to/ta-p/86313 https://community.f-secure.com/t5/F-Secure-TOTAL/Upgrading-with-a-box-code-from-F/ta-p/98191 https://community.f-secure.com/t5/F-Secure-TOTAL/How-do-I-convert-my-F-Secure/ta-p/86319 are not applied to your current state and account. Then possible to contact their official Support Channel (chat as example): https://www.f-secure.com/en/web/home_global/contact-support and to request tweak, fix or even "delete" your account. Or to ask any other advice for upgrade to F-Secure TOTAL. Likely that there should be workaround and ability to save your account; but re-pin it to TOTAL. Another option is to create fresh account. For example, possible to try create account with your mail-address (in fact); but to try use it with "alias" (just like for some of known mail providers: yourmailaddress+TOTAL@yourmailprovider[.]com ; where "+" start of alias-use and "TOTAL" is your custom alias). Thanks!
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20-01-2019
07:37 PM
Hello, Sorry for my reply. I am only an F-Secure user (their home solutions). Did you mean kind of Parental control functionality? Where possible to choose certain categories and block them as Content Blocker? Or your concern is about only harmful or suspicious/illegal websites? If about Content Blocker - likely that such feature is, usually, used for kids profile or for own use (as doublecheck). For kids profile - good to use restricted system account (Windows); where password will be ask for main account. For main profile (own use) - there can be UAC request. The problem is if I have blocked a certain category of websites and if I am trying to allow it, the antivirus should ask for a password because presently it is easily allowing the blocked websites. Thus, did you mean that it is possible to perform automatically and remotely by malicious activities? If it is about own ability to allow blocked website -> I think that it is expected and "as designed" situation. Because Administrator of system do able to do anything. Thanks!
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19-01-2019
04:08 PM
1 Kudo
Thank you,ukko. Your advise is the answer!! I can sign up by adding White list. In japanese Sense Application ,theirs is a menu titled "Exception of Website(off course ,Written in Japanese) ".And this is a "White List" for WWW. I add a "symantec.com" . Then I can sign up. Probably Norton Security application uses "http" for communicate with their server. I don't think that this menu effects to application. Thank you for your advise and kindness!!
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19-01-2019
08:41 AM
Hello, Just as an addition to good reply under another topic: https://community.f-secure.com/t5/F-Secure-SAFE/F-Secure-and-YouTube-quot/m-p/114144/highlight/true#M20192 Does your current experience and topics are about related trouble which was reported there as: https://community.f-secure.com/t5/F-Secure-SAFE/Re-SAFE-content-filtering-should/m-p/110386 If yes and if "Content blocker" functionality is not used by you - possible to disable only this part of Parental control (rather than to disable F-Secure Browsing Protection extension). Possible to do so by logging into your My F-Secure Account (my.f-secure.com) and further doublecheck your profile/device settings for Parental Control. Thanks!
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17-01-2019
09:47 AM
2 Kudos
Hello, There was a discussion about related concern: https://community.f-secure.com/t5/F-Secure-SAFE/where-is-my-f-secure-gone-from/m-p/113782 And there was a discussion about common reinstallation flow: https://community.f-secure.com/t5/F-Secure-SAFE/Safe-is-no-more-on-the-startup/m-p/111111 Just as generic words: -> need to login into your My F-Secure account (my.f-secure.com) with your credentials. -> choose "Add device" - "This device" and get installer. -> then launch downloaded installer. As result, F-Secure SAFE should be installed. Good if you will back with feedback. Thanks!
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17-01-2019
09:41 AM
1 Kudo
Hello, @Whitehall2424 wrote: the following thread was deleted due to inactivity. can anyone answer? https://community.f-secure.com/t5/F-Secure-SAFE/Renewal-cost/td-p/103563 Sorry for my reply. I am only an F-Secure user (their home solutions). First of all, did you try any suggestion from topic? With my experience - topic is closed only (not deleted) and all replies are available. Then, does your experience is about Virgin Media renewal? Or your concern is about discounted cost (and not pinned to Virgin Media offer)? Thanks!
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16-01-2019
01:35 PM
1 Kudo
First: may I remind you this: you enrolled for testing the betas, how can you ask such a thing ? Second: all released betas went through a complete test chain before being an alpha, then a beta which may show glitches on non standard rigs but will still be stable. You are in good hands.
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16-01-2019
11:10 AM
1 Kudo
Hello @Ukko,
Appreciate your feedback. I noted the Booster option shown in the chat support section. I will take it internally and report it to the corrct team.
Thanks for letting us know.
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16-01-2019
11:04 AM
Hello, I am only an F-Secure user (their home solutions). Just as connection to two another feature requests about related subject: https://community.f-secure.com/t5/Feature-Requests/Subscription-renewal-popup/idi-p/100439 https://community.f-secure.com/t5/Feature-Requests/Disable-renewal-notification/idi-p/105684 possible to vote them too. i am a gamer, you may not understand why that makes this pop up even worse than if i was just sitting doing accounts, but i assure you, it is infuriating By the way, did you try to use F-Secure SAFE / Internet Security "Gaming mode" feature. I think that it should prevent such notification window at midnight(?). If notification popup was there even with enabled Gaming mode - it is strange indeed. Thanks!
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15-01-2019
04:59 AM
1 Kudo
Hello BuckyGoldstein,
We have now updated the page you reported and this page is no longer detected by other products.
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