Hello,   Sorry for my reply. I am only an F-Secure user (their home solutions). One option is try to contact their official Support Channel (chat as example): https://www.f-secure.com/en/web/home_global/contact-support   I am not sure if there is any proper advice about, but maybe good to doublecheck things like: -> but does it possible to purchase F-Secure SAFE under your My F-Secure account portal (my.f-secure.com) as "Buy"? Though I think that option to renew is should be there anyway (?!) as ability to enter a subscription code. -> does your renewal price was with discount?   and there is knowledgebase article: https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-renew-my-F-Secure-SAFE/ta-p/79295 Is it useful or applied to your situation?   Thanks! ... View more

Hello,   There was discussion about Acer Laptops and preinstalled McAfee solution. For example, if your experience is also about such configuration (when laptop with preinstalled McAfee security solution) - it is pretty likely that good to use McAfee Removal Tool. Because even after normal McAfee uninstallation (by Windows Control panel) - MCPR was only solution for successful F-Secure installation. Likely that Malwarebytes can be marked as "incompatible" software. In general, it is possible to reinstall Malwarebytes later (and check if something wrong with F-Secure or with Malwarebytes). Discussion about: https://community.f-secure.com/t5/F-Secure-SAFE/MalwareBytes-and-F-Secure-No/m-p/94461   Thanks! ... View more

@Ukko wrote: Hello,   Sorry for my reply. I am only an F-Secure user (their home solutions). I think that one option is try to contact their official Support Channel (chat as example): https://www.f-secure.com/en/web/home_global/contact-support and then to use their ftp for uploading fsdiag (ftp.f-secure.com): https://community.f-secure.com/t5/Common-topics/How-do-I-submit-a-large-FSDIAG/ta-p/77917 For example, as own tries to troubleshoot: -> does "CPU"-usage is happened right after system load? Or after certain point then (or even after launch certain application)? -> and does such situation is not only some minutes (five/fifteen)?   Thanks! Hello. Thanks for the reply. I haven't had the same problem since my last report in the forum and everything working normally for now. I was suspected for my BitTorrent client (qBittorent) but I'm not downloading any pirated software or application and all files are verified and safe from Academic torrents so this was not the main reason. I'm going to report further happenings in here for a more precise procedure to find the real reason behind this behavior.  ... View more

Hey, Also note that you basically trust any person with admin account absolutely. They can uninstall any software from the machine including F-Secure SAFE.  ... View more

Hello,   Sorry for my reply. I am only an F-Secure user (their home solutions).   Maybe it is useful to known more information about. Or even to contact their official Support channel (chat as example): https://www.f-secure.com/en/web/home_global/contact-support Current version of f-secure key not functioning properly on Windows 7. I tried to install F-Secure KEY 4.9.159 on Windows 7 64bit. What is exact trouble with your experience? Does it autofill functionality? Or something else? For example, I did not use some of previous F-Secure KEY builds and it is unknown for me about its design; but during my current try - I found that "system autofill" with some unclear points (delay before ability to get 'menu' and inability to fill exact string). But maybe it was overload with my system; All other things are valid for Windows 10 too - thus, good to know more about your situation!   Thanks! ... View more

Hello,   Sorry for my reply. I am only an F-Secure user (their home solutions).   Maybe, it is good to know more information. @Enaek wrote: When I scan my computer with F Secure it deletes some of my passswords that I log into the internet and it has happened everytime I do a full computer scan. For example, did you scan your computer by F-Secure SAFE (or F-Secure Internet Security) solution? Or what is your F-Secure solution? In addition, what is 'passwords' there? Is it F-Secure KEY database entries? Or is it stored/saved passwords under your browser? Or something else? Also, Full Computer scan result is about any detected items?   Thanks! ... View more

> Just interested - did you find any design to implement your thoughts? No   > And, for example, just your known 'steps' with Chrome are not valid with F-Secure Safe browser? No.   > And did you mean that client certificate is installed under your device Yes   > - but it is not possible to use it with F-Secure Safe browser Indeed.   >maybe good to create feature request about:https://community.f-secure.com/t5/Feature-Requests/idb-p/Idea_Exchange I did not try that.   >Maybe it was also possible to contact their official Support Channels (chat as example): https://www.f-secure.com/en/web/home_global/contact-support I did not try that either. ... View more

Hello,   Sorry for my reply. I am only an F-Secure user (their home solutions).   This is an explanation maybe: https://community.f-secure.com/t5/F-Secure-SAFE/Feature-changes-in-F-Secure-SAFE/ta-p/113116 In addition, there was a small discussion about: https://community.f-secure.com/t5/F-Secure-SAFE/Where-is-the-call-blocker/td-p/112860 Thanks! ... View more

@Ukko  schrieb: -> did you try to manage already installed and listed applications? Sure.   -> did you try to use fresh kids profile? or re-name kids profile or device name? No, as other features, like location services, works fine, there´s no reason to give this one a try. Something in app management seems to be broken.   -> in addition, if it is not secret - what is noted applications are? And what is your Android build? eg. Minecraft. Android 8.0.x Thx, Tom. ... View more

Hello,   Sorry for my reply. I am only an F-Secure user (their home solutions). It is a little be unclear concern. I received a link for free download of F-Secure but it says page doesn't exist Anyone else have this trouble? For example, I did not receive anything like this. But I did not expect this.   While it is likely that some of 'promotions' can be outdated and, as result, page does not exist on current day.   Does your experience is about something like official promo or specific offer? If so -> good to doublecheck that opened page with valid URL (is not any additional characters around). And further option is to contact their official F-Secure Support Channels (chat as example): https://www.f-secure.com/en/web/home_global/contact-support   Or your experience is about certain flow and try to install F-Secure solution?   Thanks! ... View more

Hello,   Sorry for my reply. I am only an F-Secure user (their home solutions).   Since your topic is not fresh - I just decided to ask about next point: - did you find any suitable workaround for you?   Just because I found that "notification picture" is probably already expected design with Android 8(+?). And this main one (F-Secure) works as indicator that solution is OK and running.   Yes, F-Secure with options to disable them by its system functionality (but to disable notifications is not an option as you wrote). With my Android 8.1.0 device: - tap "Notification" and choose "All categories" (or navigate to this screen by system setting menus; "App notifications"). - main one is listed as only one of all available ones. And I am not sure what is impact of disable only this one. Otherwise, I found that such logo is not too much trouble for me.   Thanks! ... View more

Hello,   Sorry for reply. I am only an F-Secure user (their home solutions).   In general, if your experience is about F-Secure Internet Security (trial) - installer should be with embedded trial-licence already. Does your try to download installer is from next Downloads-page(?): https://www.f-secure.com/en/web/home_global/downloads If so - trial-licence is not embedded indeed. And expected that you should to type trial subscription code manually OR to add your paid subscription key.   Otherwise, if your try to download and start to use trial of F-Secure Internet Security is done from next page: https://www.f-secure.com/en/web/home_global/internet-security#trial Likely that your experience can be about F-Secure SAFE trial. And just because your words are about "account" - maybe it is about My F-Secure Account with SAFE trial. Basically, F-Secure SAFE (for Windows) and F-Secure Internet Security with small count of differences.   If it is possible to login into your F-Secure account (my.f-secure.com) and there is active trial for SAFE - should be possible to choose "Add device" / "Choose Platform" and then receive installer with already embedded licence. File name is something like "F-Secure-Safe-Network-Installer_LICENCEHASH_"   But if you would like to use F-Secure Internet Security trial time - good to doublecheck instruction where you tried to download it. Trial subscription key can be generic key or unique for you. If it is unclear how to receive/retrieve trial subscription key for F-Secure Internet Security -> one option is to contact F-Secure Support (chat as example) for their advice and to request trial subscription key for F-Secure IS: https://www.f-secure.com/en/web/home_global/contact-support   Sorry for my long reply and my worst English! If something is unclear or need explanation about my words - I do able to provide it!   Thanks! ... View more

Some time ago I got the message that this has been passed to development. (ULAV is not developed tha actively andwith high priority) ... View more

Hello,   Sorry for my reply. I am only an F-Secure user (their home solutions). It would be really nice if I could have the option to delete devices from my SAFE subsctiption. At the moment I see 4 devices on the webpage and only 1 of them is really an active installation. It should be possible to do. It is impossible only if you are "invited" user. I did not check it with current days - but does it possible to choose 'this' device (click it) and then to receive 'window' with words like "release licence". This should release licence from installation/device and eventually 'delete' device. What about subscription with reduced count of devices/package. Probably it is good feature request; if F-Secure Official Support does not able to assist with meanings like "it is still your account - but previous subscription is removed and then purchased another one". Only trouble is that probably it is impossible to create normal flow for on-going subscription change (only after expiration).   Thanks! ... View more

Hello,   Sorry for my reply. I am only an F-Secure user (their home solutions). Cant find a tutorial/instructions: how to start using key. (other than downloading instr.). Usually, F-Secure KEY interface can be with links to a tutorial or embedded tutorial/instructions (at least, Android platform). Should be possible to locate it by opening F-Secure KEY user interface "Menu" with its submenus. Or if (?)-symbol is visible on the screen.   Mostly, F-Secure Knowledgebase is about all available information: https://community.f-secure.com/t5/F-Secure-KEY/tkb-p/password_management@tkb in addition, Online Documentation/Help: https://help.f-secure.com/product.html#home/key/Multi-platform/en For example - If i need to change password in one of my comps for one of my web-page portals. How does system work/sync? I think that flow is next:   -> your F-Secure KEY entry (one of added passwords) is changed under first computer. And your experience is about F-Secure KEY Premium (where sync-feature is enabled). -> when second computer (with active and 'connected' F-Secure KEY installation) is launched - sync process is triggered.   Only one addition - sync process (and system work) is only about your devices. Sync between your devices and your F-Secure KEY database. F-Secure does not know anything about your third-party account and it is not possible to 'change' anything under your third-party account via F-Secure KEY. With next meanings: for example, your web-page portal is "YourWebPagePortal" (where possible to login and change your passwords). You start to use F-Secure KEY and added entry with information about this portal as encrypted notes (name, password, URL, sidenotes). Stored password under F-Secure KEY is only your information. If you decided to change password for web-page portal and it is done via "YourWebPagePortal" - need to manually update entry under F-Secure KEY. It is also works for another view: if you decided to change stored password under F-Secure KEY -> need to change your password via "YourWebPagePortal" too (and it is important - because only such step will change your password for service in fact).   Sorry if my words is about wrong concern. Good if you will back with reply if anything is unclear. Sorry for worst English!   Thanks! ... View more

@benjam wrote: It is asking me for my first password but which password and what for.  Do I gie them my password for my email account? Hello,   Sorry for my reply. I am only an F-Secure user (their home solutions).   First of all, good to know: -> is it your first time experience with F-Secure KEY? Or previously KEY was configured already? -> what is your platform / OS - does it Windows, Mac, iOS, Android? -> when such request (asking for your first password) is happened? after try go open application? Sounds that your experience is about creating (or confirming) masterpassword: https://community.f-secure.com/t5/F-Secure-KEY/What-is-an-F-Secure-KEY-Master/ta-p/80979 It is used for encryption (as part of flow) and for further access to your stored passwords under your local installation: https://community.f-secure.com/t5/F-Secure-KEY/F-Secure-KEY-in-a-nutshell/ta-p/36851 If it is your first time -> need to choose Masterpassword and then to use it for further opening F-Secure KEY where all other passwords are stored (if you decided to add them). "Masterpassword" is critical and good to choose strong enough phrase and then securely store it.   If it is not your first time (and "masterpassword" is chosen already) - need to type it for access to your F-Secure KEY entries. Otherwise - maybe your experience is about try to active subscription (licence / F-Secure TOTAL, for example). If so - it can be your password to F-Secure account. But it is unlikely situation (based on your description).   Does some words were helpful for you? If not - possible to re-ask and maybe someone will help better!   Thanks! ... View more

@JC50 wrote: I have on two computers exactly the same problem. F-secure requires continuous access to the Disk withvery high data-amounts. Please help! This is not workable Hello,   Maybe it is indeed useful to know more information about: - does it always? immediately after launch system and all further time? - does any other processes are active or something is happened during this timeframes? - what is your OS/platform?   In general, during things like: >> updating and installing databases/signatures (after load system and then when updates are available; for example, each hour); >> scanning (scheduled scan OR real-time scanning); >> analysis by advanced modules like DeepGuard; could take system resources; but it should not be too often and with too visible impact.   Does it possible to check situation by restarting system and then check F-Secure updates (that all of them are installed; possible to do so by rightclick F-Secure traypicture logo and choose "Open Common settings"). Then to perform Full Scan (main user interface by doubleclick F-Secure desktop logo -- Tools-tab -- Scan options - Full Scan) as doublecheck against static remained suspicious items.   Otherwise - another option is to contact their official Support Channel as request for investigation about: https://www.f-secure.com/en/web/home_global/contact-support By the way - F-Secure solutions always with improvements and tries to be more lightly. Maybe some future versions will be more friendly and lightly even with your experience (if current state is based on F-Secure design and it is not pinned to certain circumstances with another software).   Sorry for my English!   Thanks! ... View more

Hello,   Your topic is under "Business Security"-forum - but probably your experience is about Home solution. Good to contact their official F-Secure Support Channel (chat as example): https://www.f-secure.com/en/web/home_global/contact-support For assistance and proper advice. Otherwise - possible to doublecheck any policies like "thirty days money back" (and who should proceed it - F-Secure or Place where you purchased it).   Sorry for my reply - I am only an F-Secure user (their home solutions).   Thanks! ... View more

@AMA wrote: This advice  did not help at all because there was no scan "planned". Hello,   Sorry for my reply. I am only an F-Secure user (their home solutions). Each when I start my PC and furtther any few hours about 30% of my processor capacity is used to install the program ulu.exe again. This takes about 5 to 10 min. during which the use of any other programm is praticly impossible. Any suggestion how to get rid of this frustrating behaviour is highly appreciated. I think that resources are not used to install "ulu.exe" each time; but "ulu.exe" is used as part of installing updates flow.   For your security - when fresh database-updates (signatures, definitions or updates to modules) are available - F-Secure installation tries to install it. Usually, such check is done when you start your PC; and then each hour with small request for updates availability (if updates are available - there is try to download and install it). Or per your manual request ("Check updates"). Possible to 'postpone' it by enabling Gaming mode (but it will reduce some security concerns).   Likely that your experience is about "Aquarius"-engine updates (most visible impact and high resource usage). This design is based on pretty huge count of definitions (size of database/engine) and ability to install/update it on-the-fly. Not needed to unload F-Secure AV and then manually install updates and turn security solution back. In addition, just in case - backup of previous 'definitions'-pack is created.   So, such process should take some time and 'impact' is based on system and hardware configuration. Also, another activities are critical (for example, if another application tries to perform update or so). I am not sure if your described impact is normal, but there are some other community discussions about: https://community.f-secure.com/t5/F-Secure-SAFE/Aquarius-ultralight-background/m-p/109937 https://community.f-secure.com/t5/F-Secure-SAFE/F-Secure-Ultralight-Hoster-slows/m-p/106541 Usually, I also feel "updates installation timeframe" - but possible to use system anyway (or better to say - not possible to call it as "impossible to use"). For except - if system is not launched often - likely that first run with much more visible impact.   Something as my own workarounds - if I would like to run system and use it immediately  (not possible to wait some minutes for 'database updating'-time) - system is launched with offline mode (network connection is disabled) and optionally with further enabling F-Secure "Gaming mode". When system is loaded and, for example, browser is launched (or required application) - turn on network connection and possible to use it. Then to disable gaming mode (while it is not necessary to use gaming mode at all; when I launch system with offline mode and then enable online mode - I do not feel updating impact - since there is no overload by multiple processes by system/software).   Also, F-Secure always with tries to improve performance and to optimize design. Maybe further F-Secure builds and upgrades will be with much more friendly design and lightly. On current day - good to doublecheck that your F-Secure installation with all installed updates (what if some of them with 'pending'-status or 'troublestate'; and your experience is about re-try to reinstall it each time with larger impact than expected). Possible to rightclick "F-Secure" traylogo and to open "Common Settings" (Check updates tab) where list of installed updates is visible. Also, good to be sure that your solution with latest available build (if your ISP with options to provide different ones). One else 'workaround' is to manually check updates when possible to go away from PC for some minutes (or when possible to stay it with idle state).   Sorry for my long reply and my worst English!   Thanks! ... View more