Troubleshooting scan node connectivity to Radar Update service (RUS) and Radar Security Center

Issue:

There is an issue with scan nodes not being able to connect to our back end. In short, the "Last seen" and "Engine update" indicators on https://portal.radar.f-secure.com/mmc/settings/scannodes.aspx  show a delay of more than 3-4 minutes.

Resolution:

To troubleshoot the scan node connectivity:

  1. Make sure that the F-Secure Radar Scan Node Agent (legacy name= Karhu.Scan.Daemon) service is running. Check this by using Windows Task Manager or Windows Local Service.
  2. Make sure that the Windows credentials used to run the F-Secure Radar Scan Node Agent (Karhu.Scan.Daemon) service are able to log in.
  3. While logged in with these Windows credentials, run the following command: C:\Program Files (x86)\F-Secure\RadarScanAgent>FSRadarAgent.exe --test

This runs a connectivity test against our Radar Update server backend. There should be no visible problems or errors while the previous test executes.
  1. Ensure that using a browser to access the Security Center portal or https://portal.radar.f-secure.com and https://api.radar.f-secure.com works. 
  2. Also check if there are any changes in the network configuration or if the connection needs a proxy for outbound traffic.

Article no: 000003665

Pricing & Product Info

For product info and pricing please go to the F-Secure product page

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