How to install F-Secure SAFE on your PC? (Virgin Media customers)

by F-Secure on ‎08-01-2014 02:06 PM - edited on ‎30-04-2015 02:06 PM by F-Secure (25,092 Views)
edited by F-Secure on ‎30-04-2015 02:06 PM


I'm a Virgin Media customer. How can I install F-Secure SAFE on my PC?


Note: This article is only for Virgin Media customers.


To install F-Secure Internet Security for SAFE on your computer, we recommend that you first uninstall any other antivirus products. Uninstall them by following the vendor's instructions.


Windows Updates


We recommend that you update Windows before installing F-Secure Internet Security:


  1. Go to:
    • Start button > Control Panel > System and Security > Windows Update or
    • Start button > Control Panel > Windows Update
      (For instructions on how to access Control Panel on Windows 8, click here).
  2. Install all important updates.
  3. Restart your computer when prompted.

Removing Virgin Media Security


  1. Download Virgin Media Uninstaller Tool.
  2. Close open applications and save your work (e.g. Office documents).
  3. Double-click the downloaded file (UserCommunity-Uu-RpsUU.exe) and follow the instructions.
  4. Wait for the uninstallation to finish. Do not switch off your computer as it will be restarted automatically once the uninstallation has been completed.

Installing F-Secure Internet Security


  1. Go to F-Secure MySafe Portal.
    • If you have not created an account yet, register to the portal first.
    • Virgin Media customers: Register only by following the link from your Virgin Media portal.
  2. Enter your email address and password and click Login.
    • Click Forgot you password? if you do not remember your MySafe password.
  3. Click Install. You may install F-Secure Internet Security either on the device you are using or on another device.
    • Click Download to download the installer directly onto your current device.
    • To send the installer to another device, fill in the email address and click Send. A download link will be sent to the recipient.
    • If you want to install SAFE to your mobile device, enter your phone number in the SMS field and click Send.
  4. Select your device platform and click Next.
  5. Enter a name for your device and click Next. This allows you to easily identify the device on your MySafe portal later.
  6. Click Download.
  7. Run the installer and follow the instructions on the screen.

Note: The install process may prompt for a restart. Restart your computer if requested.


More information on how to use the security products:

Note: Ignore the general subscription-related information as your subscription is done through the MySafe portal.

Did you find this article helpful? Yes No