Protection Service for Business

Sort by:
This article describes how you can add a Freedome for Business subscription key to the Protection Service for Business (PSB) portal.
View full article
As part of our product alignment process, we are pleased to announce some product names changes within Protection Service for Business (PSB). These...
View full article
Content Filtering is a feature in the PSB portal located within the Browsing Protection tab. Content Filtering allows you to block web content based...
View full article
This article describes the new features and improvements in PSB E-mail and Server Security 11.00. It also lists the dropped features.
View full article
This guidance is for upgrading from F-Secure PSB E-mail and Server Security 11.x to version 12.x on all supported Windows platforms.
View full article
F-Secure Protection Service for Business (PSB) products get upgraded to the latest version through the PSB's channel upgrade functionality. This means...
View full article
This is ordering information for Protection Service for Business (PSB) Advanced in the Partner Portal.
View full article
The Partner Portal provides an agile platform for partner ordering, and it is now the only portal where partners can create accounts. Whenever...
View full article
Removing a computer from PSB Portal will add the computer to a blacklist which prevents the computer to be connected back to the PSB Portal. This will...
View full article
This article describes how you can add a mobile device to the Protection Service for Business (PSB) portal.
View full article
Yes, this is possible. In the Protection Service for Business (PSB) portal, the mobile device is entered twice with one entry for Mobile Security and...
View full article
Yes, the app is available from App Store and Google Play Store. However, we do not recommend that you install the app directly from the app stores....
View full article
The following virtual locations are currently available for Freedome for Business.
View full article
No, it doesn't have the same virtual locations as the Freedome product for consumers.
View full article
In the table in this article, you can see the feature differences between Freedome for Business and the Freedome product for consumers.
View full article
The Freedome for Business app and the Freedome app for consumers have the same functionality and protection.
View full article
This article lists the operating systems that Freedome for Business is currently supporting.
View full article
In Protection Service for Business (PSB), you can exclude all Microsoft and/or Java SW updates from our software updater by using a keyword and/or a...
View full article
The uninstallation of Anti-Virus for Microsoft SharePoint tries to revert the SharePoint antivirus settings. This operation may not succeed if you use...
View full article
In some cases, if you use an account that does not have proper permissions, you may get an STSADM.EXE application error message.
View full article
Quarantine and other product statistics are not updated on the passive node as some of the product services are down or suspended. Therefore, when you...
View full article
When the Exchange cluster groups are moved from one node to another while the product is running in an Active-Passive cluster environment, the...
View full article
The setting "list of files to be excluded from scan inside archives" is not working for Anti-Virus for Microsoft SharePoint.
View full article
The current release of Anti-Virus for Microsoft SharePoint blocks infected files and malware in real-time. It does not provide manual (on-demand) or...
View full article
The current release of Anti-Virus for Microsoft SharePoint blocks infected files and malware in real-time, i.e. when the files are uploaded or...
View full article
The server can have many users, and every user can have encrypted files. The scheduled scan runs under the local system account and cannot decrypt...
View full article
If malicious or disallowed attachments are blocked during real-time scanning in the Exchange store, they are listed in the Quarantine Query without...
View full article
If the e-mail sender or recipient is included in the Trusted Senders or Trusted Recipients list, the disclaimer is not added to the message.
View full article
Disclaimer is not added to TNEF-encoded mails with empty body, having no text and no attachments. This problem occurs only on Microsoft Exchange...
View full article
Disclaimers are not added to outbound mails that are manually released from the Quarantine because it is not possible to evaluate if they are really...
View full article
Sometimes, once you have changed a setting or saved a new one, such as the language of the user interface, there may be a delay of a few seconds while...
View full article
When you log into Web Console, it does not load the full user profile. Therefore, you cannot scan a network drive or share from the manual scanning...
View full article
The current version of NIF-based Web Traffic Scanning cannot handle the content of encrypted network traffic, e.g. HTTPS protocol.
View full article
Browsing Protection does not show safety ratings on search result pages that use HTTPS.
View full article
When a manual scanning task that was started from Web Console is interrupted, the preconfigured actions may not take place for detected malware or...
View full article
This article gives a quick overview of the Neighborcast feature in the F-Secure Automatic Update Agent (AUA), and also provides detailed information...
View full article
You can run a PowerShell script to identify computers in your organization that are not protected by F-Secure's PSB solution.
View full article
Issue: process FSAVD is causing a significant amount of CPU usage while Outlook is running Resolution: You can run the following commands in the Terminal to exclude Outlook from scanning:  echo "/Applications/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook" | sudo tee -a /usr/local/f-secure/fsmac/sysconfig/system_daemons sudo launchctl stop com.f-secure.fsavd Restart your computer after running the commands and monitor the CPU usage of the FSAVD process.   Article no: 000003099
View full article
Issue: I get the error "The specified subscription number is invalid" (or "key is not valid) when validating the subscription key for PSB Server Security Resolution: The error takes place when you downloaded the F-Secure Server Security (Business Suite) installer instead. PSB Server Security installation files are portal specific (PSB 1, 2, 3 & 4). Proceed to download the installation file from the correct portal download page and install the product. Alternatively, a similar validation error can occur if you try to install the PSB Server product using the PSB Computer Protection installer-file as it cannot be validated with a PSB Server license or vice versa. To confirm this, check the filename of the installer itself.  Article no: 000009666
View full article
Issue: I am trying to add a new company account with my PSB Computer Protection or Server Protection license key in PSB Portal, but it does not let me do it. I get an error:  Subscription not found    Resolution: There are a couple of different reasons why a subscription key might not work when trying to create your PSB company account with it: If you have bought a Partner Managed PSB subscription, you do not need to add the subscription key yourself to your PSB account. It will be automatically added by the reseller partner. Most likely it has already been added to your account You already have created the PSB Company account before with that license key. If this is the case, try to log in with your user credentials.  The code belongs to a different PSB portal than the PSB account you are logging into. Check the license certificate for which PSB portal the subscription key belongs to and make sure you have created the PSB Company account to the same one   Article no: 000010802
View full article
Issue: How to deploy PSB Computer Protection or Server Protection using a clone image? Resolution: From version 18.14 onwards, F-Secure Computer Protection for Windows and F-Secure Server Protection for Windows support the clone image installation. Follow the instructions here for installing the product using a clone image. Article no: 000004589
View full article
Issue: I am not able to modify firewall settings via PSB portal profile editor, as when I make any change to the settings, the save and publish button gets grayed out and no further changes can be made anywhere in the profile. Resolution: There are two possible scenarios that could cause the problem. Check the following: The profile originally belonged to PSB Workstation Security and was automatically migrated over to Computer Protection. The old Workstation Security profiles supported the use of semicolons (;) as a value separator for example for the IP addresses. This is no longer supported for Computer Protection profiles, where it is done with commas (,). If there are remaining old firewall rules still using semicolons, you will not be able to save and publish the profile until these have been modified or removed. The affected rules should be marked with a red line on the left side of the rule so that they can be easily identified. The active firewall profile is set to Automatic selection but no automatic selection rules have been set. You will be able to save and publish the profile until you have either set rules for the automatic selection, or switched to using a single firewall profile. Article no: 000011689
View full article
Issue: How do I create my company account in the F-Secure Protection Service for Business (PSB) portal? Resolution: Follow the steps below to create your company account in F-Secure PSB portal: 1. In your F-Secure License certificate that was provided by your F-Secure Re-seller, verify on which F-Secure PSB portal your subscription key belongs to. 2. After verifying the information in Step 1, go to the required F-Secure PSB portal page. E.g: ​​ https://emea.psb.f-secure.com/#/create-company-account https://emea2.psb.f-secure.com/#/create-company-account https://amer.psb.f-secure.com/#/create-company-account https://apac.psb.f-secure.com/#/create-company-account 3. Enter your subscription key and rest of the required information. NOTE:  The User name* is the login name, not your email address. The Account name* should be defined exactly same as the Licensee* name found is F-Secure License certificate. 4. Login to the F-Secure PSB portal once the account is successfully created.   Article no: 000004678
View full article
Issue: PSB Computer Protection says "Check internet connection and try again" when trying to install with subscription key. Resolution: If you are connected to the internet and still getting the "Check internet connection and try again" error message during installation with a subscription key, follow the steps below to rule out other probable causes: Incorrect subscription key: Check that you are using the correct subscription key during installation. Double-check the spelling and verify from either your license certificate or from the Subscriptions page in the PSB portal that you are using a valid license. Insufficient number of available seats: Check that there are still available seats on the license you're trying to use. In the PSB portal, go to the Subscriptions page and check the Usage column for the license in question. If there are no more available seats, you have two options:  Remove old installations that are no longer in use to free up seats, or; Acquire more seats via Partner Portal or reaching out to your reseller or F-Secure sales contact If you would like to remove old installations that are no longer in use to free up seats, follow the steps below: Log in to the PSB portal. Go to the Devices page. Select the device(s) you want to remove, using the checkbox on the left. Click Remove device from the options at the bottom of the screen. (Remember, to be able to reinstall on these devices, you need to clear the list of removed computers: Go to the Subscriptions page, open the action menu on the right side of the license and click Clear list of removed computers). Article no: 000008841
View full article
Issue: PSB client does not take the new expiry date into used after subscription key is renewed. Resolution: In the scenario whereby PSB subscription is renewed when a subscription is valid still, there is a delay of up to 8 hours for the PSB client to take the new expiry date into use after renewal is done. In the scenario whereby the PSB subscription is renewed after the subscription is expired, the PSB client will take the new expiry date into use immediately. You do not need to re-enter the subscription key on the PSB client in case the subscription key remain unchanged. Article no: 000007397
View full article
Issue: Can the Computer Protection profile be used to force the firewall on if the end user has turned it off? Resolution: The on/off state of the Windows Firewall can be fully controlled from the PSB portal settings profiles. To modify the state of the firewall, do as follows: Log in to the PSB Management Portal. Go to the Profiles page. Click on the profile you want to edit (observe that profiles with the READ ONLY flag cannot be edited). Select the Firewall page from the options on the left. Under General settings, set the Use Windows Firewall-setting to the desired mode (to prevent anyone from being able to modify the setting locally, click the lock-icon on the extreme right side of the setting, so that the lock is closed). The Windows Firewall will always follow the setting in Computer Protection. Users with sufficient rights can turn the firewall on or off directly through the firewall settings in Windows, but it will be forced back again in a few seconds time. Leaving the setting unlocked in the settings profile will allow for local settings to override the value stated in the profile, see the following examples: Profile setting: firewall ON, setting unlocked Setting in Computer protection UI: OFF Result: the Windows Firewall will be forced OFF Profile setting: firewall ON, setting unlocked Setting in Computer protection UI: ON Result: the Windows Firewall will be forced ON Profile setting: firewall ON, setting locked Setting in Computer protection UI: Will be forced ON Result: the Windows Firewall will be forced ON Article no: 000016070
View full article
Issue: Software Updater is unable to download Java updates. Trying to use the same download link that is written in the logs leads to an error, so it can't be used manually. Resolution: Oracle has changed the way Java is licensed. A side effect of this is that Java updates can be downloaded only from the vendor's server with authentication. This stops Software Updater from downloading the Java update.  We have published a change to Computer Protection to stop showing Java update as a missing update in Software Updater. After this, you will need to install Java update manually (not via F-Secure Software Updater).  At the same time, we are not going to change the Software Updater behavior for the rest of the products.  To stop Software Updater from trying to install the problematic Java update automatically, you can exclude the Java Update from the automatic installation by following these steps:  If you have a Business Suite product (Client Security or Server Security)  Log in to Policy Manager Console Select the target group from the Domain Tree Go to the Settings tab Select Software Updater  Click on Add from the right side of the Exclude software from automatic installation list Use Java as the software name to exclude it If you have a Protection Service for Business product (Computer Protection or Server Protection)  Log in to the PSB Portal Go to the Profiles page Click the profile you want to edit Select Software updater  Click Add software below Exclude software from automatic installation  Write Product=Java to exclude Java software from automatic installation After the change, you will need to install the Java update manually.  NOTE: The above mentioned information is also available in the following community article: https://community.f-secure.com/t5/Known-Issues-in/Software-Updater-unable-to/td-p/116932 Article no: 000011585
View full article
Issue: How to download and install F-Secure Protection Service for Business (PSB) or F-Secure Computer Protection? Resolution: To download an install F-Secure Protection Service for Business (PSB) or F-Secure Computer Protection, follow the steps below: Log in to PSB Portal.  EMEA (PSB1) America (PSB2) APAC (PSB3) EMEA2 (PSB4) EMEA3 (EUSMI) ​ On the side navigation bar, click Downloads.  Select the product that you wish to install to obtain the installer.  Run the installer. Here are the instructions on how to send an installation link via email: https://help.f-secure.com/product.html#business/psb-portal/latest/en/task_4BBCD978718B46C2ACD5D21B65A59DDC-psb-portal-latest-en Article no: 000001426
View full article
Issue: I have added a site into the denied list for the Browsing Protection via the Profile Editor. However, the site is not blocked with Browsing Protection enabled in the Computer Protection. Same goes to the allowed site. Why is this happening? Google's search results show the deny rating icon, but when user clicks the link it proceeds to the page. Resolution: Check from the PSB profile you are using that the web site exceptions setting is enabled. If it is disabled the allowed sites and denied sites rules are not in use.  Follow these steps to enable Web site exceptions: Log in to the PSB Portal. Go to the Profiles page. Select the profile you want to edit. Go to the Browsing Protection tab. Scroll down until you see the Web site exceptions setting and enable it. Save and publish the profile. Now the Web site exceptions in the allowed sites and denied sites list are enabled. Article no: 000005452
View full article
Issue: I am receiving reports from Windows Security Center that "Computer Protection by F-Secure is snoozed". Trying to activate the product through Windows Security Center brings up a dialog asking for admin rights to enable the software. When opening the F-Secure software directly, everything seems to be functioning normally. Resolution: This is a temporary state reported by Computer Protection to the Windows Security Center while it is updating its core components. These updates usually take 15-45 seconds to complete, after which Computer Protection will report that it is returning to a fully active state. We report the statuses to Windows Security Center, but we have no further control over how it chooses to display this information to the end users. There is always a possibility that a notification about the product being snoozed might remain visible to end users even after the product has returned to functioning normally and reported that state. Article no: 000015354
View full article