Software Updater is unable to download Java updates. Trying to use the same download link that is written in the logs leads to an error, so it can't be used manually.
Oracle has changed the way Java is licensed. A side effect of this is that Java updates can be downloaded only from the vendor's server with authentication. This stops Software Updater from downloading the Java update. We have published a change to Computer Protection to stop showing Java update as a missing update in Software Updater. After this, you will need to install Java update manually (not via F-Secure Software Updater). At the same time, we are not going to change the Software Updater behavior for the rest of the products. To stop Software Updater from trying to install the problematic Java update automatically, you can exclude the Java Update from the automatic installation by following these steps: If you have a Business Suite product (Client Security or Server Security)
Log in to Policy Manager Console Select the target group from the Domain Tree Go to the Settings tab Select Software Updater Click on Add from the right side of the Exclude software from automatic installation list Use Java as the software name to exclude it
If you have a Protection Service for Business product (Computer Protection or Server Protection)
Log in to the PSB Portal Go to the Profiles page Click the profile you want to edit Select Software updater Click Add software below Exclude software from automatic installation Write Product=Java to exclude Java software from automatic installation
After the change, you will need to install the Java update manually. NOTE: The above mentioned information is also available in the following community article: https://community.f-secure.com/t5/Known-Issues-in/Software-Updater-unable-to/td-p/116932
Article no: 000011585
I have added a site into the denied list for the Browsing Protection via the Profile Editor. However, the site is not blocked with Browsing Protection enabled in the Computer Protection. Same goes to the allowed site. Why is this happening? Google's search results show the deny rating icon, but when user clicks the link it proceeds to the page.
Check from the PSB profile you are using that the web site exceptions setting is enabled. If it is disabled the allowed sites and denied sites rules are not in use. Follow these steps to enable Web site exceptions:
Log in to the PSB Portal. Go to the Profiles page. Select the profile you want to edit. Go to the Browsing Protection tab. Scroll down until you see the Web site exceptions setting and enable it. Save and publish the profile.
Now the Web site exceptions in the allowed sites and denied sites list are enabled.
Article no: 000005452
I am reports from Windows Security Center that "Computer Protection by F-Secure is snoozed". Trying to activate the product through Windows Security Center brings up a dialog asking for admin rights to enable the software. When opening the F-Secure software directly, everything seems to be functioning normally.
This is a temporary state reported by Computer Protection to the Windows Security Center while it is updating its core components. These updates usually take 15-45 seconds to complete, after which Computer Protection will report that it is returning to a fully active state. We report the statuses to Windows Security Center, but we have no further control over how it chooses to display this information to the end users. There is always a possibility that a notification about the product being snoozed might remain visible to end users even after the product has returned to functioning normally and reported that state.
Article no: 000015354
I am trying to install F-Secure Computer Protection on a Windows computer and it failed between 80 to 99%. In fsdiag NetworkInstaller.log the following entry found:
*E: MsiMessageCallback: MSI: Service 'F-Secure Hoster (Restricted)' (fsnethoster) failed to start. Verify that you have sufficient privileges to start system services.
*E: MsiHandler::RunMsi: MSI returned code 1603
*E: MsiMessageCallback: MSI: Service 'F-Secure Hoster' (fshoster) failed to start. Verify that you have sufficient privileges to start system services.
*E: MsiHandler::RunMsi: MSI returned code 1603
Follow the workaround below to fix the installation issue: 1. Rename following files to anything else (e.g. vcruntime140_old.dll):
On 64 bit Windows:
On 32 bit Windows:
2. Restart the computer. If the steps above did not help, there is a possibility that registry key HKEY_USERS\S-1-5-20 doesn't have the required permission for NETWORK SERVICE and fsnethoster is unable to create an entry there. Follow the steps below to fix the issue:
Click Start. Type regedit, and press Enter. Navigate to and select registry key HKEY_USERS\S-1-5-20. Select Edit. Select Permissions. Click Add... Type NETWORK SERVICE. Click Check Names (the name should get underlined). Click OK. Check Allow checkbox for Full Control (also Read permission should be automatically allowed). Click Apply. Click OK.
Article no: 000002638
Can I install or update Computer Protection on a Windows PC with no internet access? Can PSB Computer Protection be updated in an offline environment?
Unfortunately, F-Secure Computer Protection cannot be installed or updated without an internet connection.
Article no: 000005700