Protection Service for Business

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Issue: Software Updater is unable to download Java updates. Trying to use the same download link that is written in the logs leads to an error, so it can't be used manually. Resolution: Oracle has changed the way Java is licensed. A side effect of this is that Java updates can be downloaded only from the vendor's server with authentication. This stops Software Updater from downloading the Java update.  We have published a change to Computer Protection to stop showing Java update as a missing update in Software Updater. After this, you will need to install Java update manually (not via F-Secure Software Updater).  At the same time, we are not going to change the Software Updater behavior for the rest of the products.  To stop Software Updater from trying to install the problematic Java update automatically, you can exclude the Java Update from the automatic installation by following these steps:  If you have a Business Suite product (Client Security or Server Security)  Log in to Policy Manager Console Select the target group from the Domain Tree Go to the Settings tab Select Software Updater  Click on Add from the right side of the Exclude software from automatic installation list Use Java as the software name to exclude it If you have a Protection Service for Business product (Computer Protection or Server Protection)  Log in to the PSB Portal Go to the Profiles page Click the profile you want to edit Select Software updater  Click Add software below Exclude software from automatic installation  Write Product=Java to exclude Java software from automatic installation After the change, you will need to install the Java update manually.  NOTE: The above mentioned information is also available in the following community article: https://community.f-secure.com/t5/Known-Issues-in/Software-Updater-unable-to/td-p/116932 Article no: 000011585
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Issue: I have added a site into the denied list for the Browsing Protection via the Profile Editor. However, the site is not blocked with Browsing Protection enabled in the Computer Protection. Same goes to the allowed site. Why is this happening? Google's search results show the deny rating icon, but when user clicks the link it proceeds to the page. Resolution: Check from the PSB profile you are using that the web site exceptions setting is enabled. If it is disabled the allowed sites and denied sites rules are not in use.  Follow these steps to enable Web site exceptions: Log in to the PSB Portal. Go to the Profiles page. Select the profile you want to edit. Go to the Browsing Protection tab. Scroll down until you see the Web site exceptions setting and enable it. Save and publish the profile. Now the Web site exceptions in the allowed sites and denied sites list are enabled. Article no: 000005452
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Issue: I am reports from Windows Security Center that "Computer Protection by F-Secure is snoozed". Trying to activate the product through Windows Security Center brings up a dialog asking for admin rights to enable the software. When opening the F-Secure software directly, everything seems to be functioning normally. Resolution: This is a temporary state reported by Computer Protection to the Windows Security Center while it is updating its core components. These updates usually take 15-45 seconds to complete, after which Computer Protection will report that it is returning to a fully active state. We report the statuses to Windows Security Center, but we have no further control over how it chooses to display this information to the end users. There is always a possibility that a notification about the product being snoozed might remain visible to end users even after the product has returned to functioning normally and reported that state. Article no: 000015354
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Issue: I am trying to install F-Secure Computer Protection on a Windows computer and it failed between 80 to 99%. In fsdiag NetworkInstaller.log the following entry found: *E: MsiMessageCallback: MSI: Service 'F-Secure Hoster (Restricted)' (fsnethoster) failed to start.  Verify that you have sufficient privileges to start system services. *E: MsiHandler::RunMsi: MSI returned code 1603 Or similarly: *E: MsiMessageCallback: MSI: Service 'F-Secure Hoster' (fshoster) failed to start.  Verify that you have sufficient privileges to start system services. *E: MsiHandler::RunMsi: MSI returned code 1603   Resolution: Follow the workaround below to fix the installation issue: 1. Rename following files to anything else (e.g. vcruntime140_old.dll): On 64 bit Windows:  C:\Windows\SysWOW64\vcruntime140.dll C:\Windows\SysWOW64\msvcp140.dll ​On 32 bit Windows: C:\Windows\System32\vcruntime140.dll C:\Windows\System32\msvcp140.dll ​​2. Restart the computer. If the steps above did not help, there is a possibility that registry key HKEY_USERS\S-1-5-20 doesn't have the required permission for NETWORK SERVICE and fsnethoster is unable to create an entry there. Follow the steps below to fix the issue: Click Start. Type regedit, and press Enter. Navigate to and select registry key HKEY_USERS\S-1-5-20. Select Edit. Select Permissions. Click Add... Type NETWORK SERVICE. Click Check Names (the name should get underlined). Click OK. Check Allow checkbox for Full Control (also Read permission should be automatically allowed). Click Apply. Click OK. Article no: 000002638
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Issue: Can I install or update Computer Protection on a Windows PC with no internet access? Can PSB Computer Protection be updated in an offline environment? Resolution: Unfortunately, F-Secure Computer Protection cannot be installed or updated without an internet connection.   Article no: 000005700
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You can sync your Password Protection passwords between devices by connecting these devices. To connect devices, you need to generate a...
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Before installing Password Protection, make sure you have a valid subscription and installation key.
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This guidance is for upgrading from F-Secure PSB E-mail and Server Security 11.x to version 12.x on all supported Windows platforms.
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To sync passwords and connect between devices, you need to generate a synchronization code. To generate a code:
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F-Secure Computer Protection is now available. With the new release, Computer Protection will eventually replace the Workstation Security clients...
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License key is no longer valid or not recognized or already in use when trying to validate license after installation of PSB endpoint protection...
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When a manual scanning task that was started from Web Console is interrupted, the preconfigured actions may not take place for detected malware or...
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If malicious or disallowed attachments are blocked during real-time scanning in the Exchange store, they are listed in the Quarantine Query without...
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When you log into Web Console, it does not load the full user profile. Therefore, you cannot scan a network drive or share from the manual scanning...
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This article describes the new features and improvements in PSB E-mail and Server Security 11.00. It also lists the dropped features.
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The current version of NIF-based Web Traffic Scanning cannot handle the content of encrypted network traffic, e.g. HTTPS protocol.
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Sometimes, once you have changed a setting or saved a new one, such as the language of the user interface, there may be a delay of a few seconds while...
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This article gives a quick overview of the Neighborcast feature in the F-Secure Automatic Update Agent (AUA), and also provides detailed information...
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In some cases, if you use an account that does not have proper permissions, you may get an STSADM.EXE application error message.
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The setting "list of files to be excluded from scan inside archives" is not working for Anti-Virus for Microsoft SharePoint.
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As part of our product alignment process, we are pleased to announce some product names changes within Protection Service for Business (PSB). These...
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When the Exchange cluster groups are moved from one node to another while the product is running in an Active-Passive cluster environment, the...
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For a few months (see Computer Protection Migration), F-Secure has been working on enabling our partners to perform an automatic upgrade to Computer...
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Some email addresses in Accounts > Administrators may have a plus sign in the email address. This results from the new authentication back-end that...
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Content Filtering is a feature in the PSB portal located within the Browsing Protection tab. Content Filtering allows you to block web content based...
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The server can have many users, and every user can have encrypted files. The scheduled scan runs under the local system account and cannot decrypt...
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Disclaimers are not added to outbound mails that are manually released from the Quarantine because it is not possible to evaluate if they are really...
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Disclaimer is not added to TNEF-encoded mails with empty body, having no text and no attachments. This problem occurs only on Microsoft Exchange...
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If the e-mail sender or recipient is included in the Trusted Senders or Trusted Recipients list, the disclaimer is not added to the message.
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Our new security client, F-Secure Computer Protection, was released on September 27th and is growing fast in popularity. It will eventually replace...
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Browsing Protection does not show safety ratings on search result pages that use HTTPS.
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The current release of Anti-Virus for Microsoft SharePoint blocks infected files and malware in real-time. It does not provide manual (on-demand) or...
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The current release of Anti-Virus for Microsoft SharePoint blocks infected files and malware in real-time, i.e. when the files are uploaded or...
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The uninstallation of Anti-Virus for Microsoft SharePoint tries to revert the SharePoint antivirus settings. This operation may not succeed if you use...
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In F-Secure Computer Protection, the firewall profile defined in the PSB portal sets the rules in the Windows Firewall on the end-point computers,...
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