Protection Service for Business

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Issue: When installing an F-Secure PSB product (Server Security / Computer Protection / Server Protection), user encounters an error about the subscription key they are trying to use. Error: "You cannot use the subscription key you entered for this computer anymore. If you need a new subscription key, contact your administrator." Resolution: This is most likely due to the PSB product having been installed on the computer before using the same subscription key and at some point the machine has been removed from the PSB portal. This adds the machine to a blacklist, called List of removed computers, to prevent the software from automatically re-registering to the portal if the software is still installed after the machine is removed from the portal. To reinstall the product using the same subscription key on that computer, you need to first clear the list of removed computers for that subscription key: Log in to the PSB Portal Open the Subscriptions page Choose the subscription key which you are trying to use and click on the "triple dot button" on the right side of the page Click on Clear list of removed computers This releases all computers from the list for that specific subscription key. Now the subscription key can be used again on that same computer. Article no: 000001257
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Issue: Customer or reseller partner would like to cancel a Protection Service for Business (PSB) subscription, how to cancel? Resolution: If you have the product through a reseller partner, you need to contact them and they can request a termination of a subscription. If you are a reseller partner or have purchased the product directly from F-Secure, you can contact your F-Secure sales contact or account owner.  If you are unable to reach your F-Secure sales contact or account owner, please open a support request. Article no: 000003517
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Issue: How can I exclude certain software update from the F-Secure Software Updater in F-Secure PSB? Resolution: Prerequisite: You need to have a non-default profile before you can configure your software updater settings. To exclude specific software updates from automatic installation: Log in to the PSB Portal Go to the Profiles  Select the profile you want to modify Go to Software updater Under Exclude software from automatic installation, click Add software and then type in the keywords or a Bulletin ID using the formula: PRODUCT=<value>;SP=<value>. The service pack is optional. For example: PRODUCT=Skype 6 PRODUCT=office; SP=SP2 PRODUCT=Java PRODUCT=Microsoft BULLETIN=MSNS19-08-4494174_V2 Lock the setting with the Padlock (Disallow user changes) and click Save and Publish. After the profile has been saved and published, the exclusion will be taken into use on the devices that have this profile assigned.  Article no: 000006571
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Issue: How to download and install F-Secure Protection Service for Business (PSB) products, like Computer protection, Server Protection or Email and Server Security? Resolution: To download an install F-Secure Protection Service for Business (PSB) products, follow the steps below: Log in to PSB Portal EMEA (PSB1) America (PSB2) APAC (PSB3) EMEA2 (PSB4) EMEA3 (EUSMI) ​ On the side navigation bar, click Downloads  Select the product that you wish to install to download the installer  Run the installer For some products there is also the option to send the installation file to a user via email: https://help.f-secure.com/product.html#business/psb-portal/latest/en/task_4BBCD978718B46C2ACD5D21B65A59DDC-psb-portal-latest-en Article no: 000001426
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This is ordering information for Protection Service for Business (PSB) Advanced in the Partner Portal.
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F-Secure Protection Service for Business (PSB) products get upgraded to the latest version through the PSB's channel upgrade functionality. This means...
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In Protection Service for Business (PSB), you can exclude all Microsoft and/or Java SW updates from our software updater by using a keyword and/or a...
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License key is no longer valid or not recognized or already in use when trying to validate license after installation of PSB endpoint protection...
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When a manual scanning task that was started from Web Console is interrupted, the preconfigured actions may not take place for detected malware or...
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If malicious or disallowed attachments are blocked during real-time scanning in the Exchange store, they are listed in the Quarantine Query without...
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When you log into Web Console, it does not load the full user profile. Therefore, you cannot scan a network drive or share from the manual scanning...
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The current version of NIF-based Web Traffic Scanning cannot handle the content of encrypted network traffic, e.g. HTTPS protocol.
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Sometimes, once you have changed a setting or saved a new one, such as the language of the user interface, there may be a delay of a few seconds while...
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This article gives a quick overview of the Neighborcast feature in the F-Secure Automatic Update Agent (AUA), and also provides detailed information...
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In some cases, if you use an account that does not have proper permissions, you may get an STSADM.EXE application error message.
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The setting "list of files to be excluded from scan inside archives" is not working for Anti-Virus for Microsoft SharePoint.
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When the Exchange cluster groups are moved from one node to another while the product is running in an Active-Passive cluster environment, the...
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Quarantine and other product statistics are not updated on the passive node as some of the product services are down or suspended. Therefore, when you...
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The server can have many users, and every user can have encrypted files. The scheduled scan runs under the local system account and cannot decrypt...
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Disclaimer is not added to TNEF-encoded mails with empty body, having no text and no attachments. This problem occurs only on Microsoft Exchange...
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If the e-mail sender or recipient is included in the Trusted Senders or Trusted Recipients list, the disclaimer is not added to the message.
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Disclaimers are not added to outbound mails that are manually released from the Quarantine because it is not possible to evaluate if they are really...
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The Partner Portal provides an agile platform for partner ordering, and it is now the only portal where partners can create accounts. Whenever...
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Browsing Protection does not show safety ratings on search result pages that use HTTPS.
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The current release of Anti-Virus for Microsoft SharePoint blocks infected files and malware in real-time. It does not provide manual (on-demand) or...
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The current release of Anti-Virus for Microsoft SharePoint blocks infected files and malware in real-time, i.e. when the files are uploaded or...
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The uninstallation of Anti-Virus for Microsoft SharePoint tries to revert the SharePoint antivirus settings. This operation may not succeed if you use...
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Issue: Software Updater is unable to download Java updates. Trying to use the same download link that is written in the logs leads to an error, so it can't be used manually. Resolution: Oracle has changed the way Java is licensed. A side effect of this is that Java updates can be downloaded only from the vendor's server with authentication. This stops Software Updater from downloading the Java update.  We have published a change to Computer Protection to stop showing Java update as a missing update in Software Updater. After this, you will need to install Java update manually (not via F-Secure Software Updater).  At the same time, we are not going to change the Software Updater behavior for the rest of the products.  To stop Software Updater from trying to install the problematic Java update automatically, you can exclude the Java Update from the automatic installation by following these steps:  If you have a Business Suite product (Client Security or Server Security)  Log in to Policy Manager Console Select the target group from the Domain Tree Go to the Settings tab Select Software Updater  Click on Add from the right side of the Exclude software from automatic installation list Use Java as the software name to exclude it If you have a Protection Service for Business product (Computer Protection or Server Protection)  Log in to the PSB Portal Go to the Profiles page Click the profile you want to edit Select Software updater  Click Add software below Exclude software from automatic installation  Write Product=Java to exclude Java software from automatic installation After the change, you will need to install the Java update manually.  NOTE: The above mentioned information is also available in the following community article: https://community.f-secure.com/t5/Known-Issues-in/Software-Updater-unable-to/td-p/116932 Article no: 000011585
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Issue: I get the error "The specified subscription number is invalid" (or "key is not valid) when validating the subscription key for PSB Server Security Resolution: The error takes place when you downloaded the F-Secure Server Security (Business Suite) installer instead. PSB Server Security installation files are portal specific (PSB 1, 2, 3 & 4). Proceed to download the installation file from the correct portal download page and install the product. Alternatively, a similar validation error can occur if you try to install the PSB Server product using the PSB Computer Protection installer-file as it cannot be validated with a PSB Server license or vice versa. To confirm this, check the filename of the installer itself.  Article no: 000009666
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