Protection Service for Business

Sort by:
In Protection Service for Business (PSB), you can exclude Microsoft and Java software updates from our Software Updater by using a keyword and a...
View full article
We have recently added new features to F-Secure Protection Service for Business that streamline the daily operations for PSB admins while giving more...
View full article
Issue: After enabling the channel upgrade feature from the subscriptions page in PSB Portal, the F-Secure PSB Server Security installations are not upgraded to F-Secure PSB Server Protection. Resolution: If you have PSB Server Security installed on the server and it is not upgrading to PSB Server Protection - Here is a list of known issues that cause the channel upgrade to fail: Install missing software updates: We noticed that computers with old version of their operating system displaying a lot of missing critical security update are sometimes not updating. This is typically resolved by installing the missing security update by for example selecting the computers in the device list and using the remote action "install software updates". Unsupported operating system: Refer here for the list of supported platforms Free disc space: Your computer needs to have at least 600MB of free disc space to properly upgrade Free seats (licenses): In rare cases the lack of free seats can block or slow the upgrade. If you have unused computers, it is recommended to use "Remove Computers" in the portal. Reboot: In some cases, the new client will only be installed after re-boot (as it does not trigger the re-boot).  Wait: We are regularly triggering the old client to retry the channel upgrade. The client will try to upgrade three times and wait for the next trigger.  Article no: 000018226
View full article
Issue: Request from F-Secure Partner to remove customer subscription and the company account from the PSB portal Resolution: Proceed to contact F-Secure Order Services directly via email and provide them the following information below for deletion: Company name Customer number Subscription key If you are not able to reach F-Secure Order Services directly, kindly contact F-Secure support here, and provide the subscription details shown above. Article no: 000005732
View full article
Issue: User receives error "The specified subscription number is invalid" after entering the subscription key for PSB Server Security / Server Protection during installation of PSB Server Security. Resolution: The error takes place when you downloaded the F-Secure Server Security (Business Suite) installer instead or from a different PSB portal. The PSB Server Security / Server Protection installation files are portal specific (PSB 1, 2, 3 & 4). You can verify from your license certificate to which PSB Portal your subscription key belongs to. Proceed to download the PSB Server Security installation file from the correct portal download page and install the product: EMEA (PSB1): https://emea.psb.f-secure.com/#/public-downloads America (PSB2): https://amer.psb.f-secure.com/#/public-downloads APAC (PSB3): https://apac.psb.f-secure.com/#/public-downloads EMEA2 (PSB4): https://emea2.psb.f-secure.com/#/public-downloads EMEA3 (EUSMI): https://emea3.psb.f-secure.com/#/public-downloads NOTE: A similar validation error can occur if you try to install the older version of PSB Server Security 12.10 using the PSB Computer Protection installer-file as it cannot be validated with a PSB Server Security license or vice versa. To confirm this, check the filename of the installer itself.  Only PSB Server Protection and Computer Protection uses the same installer Article no: 000009666
View full article
Issue: After removing PSB Server Security 12.10 from a Windows Server, the F-Secure PSB Server Security - Software Updater application is still left in the Programs and features list "Could not access network location \" error when trying to remove the application FsUninstallationTool.exe doesn't remove the application and Uninstallationtool.exe shows "not a valid Operating System" error Resolution: If the F-Secure Server Security - Software Updater application is left in the Programs and features list after uninstalling PSB Server Security 12.10, it can be removed using the F-Secure Uninstallation Tool found below.  The Uninstallation Tool needs to be run with an additional command prompt parameter for it to be allowed to be run in a Windows Server operating system.  Follow these steps to run the Uninstallation Tool:  Download the tool from here Open Command Prompt (cmd) with Run as Administrator... option Navigate to the folder where you saved the UninstallationTool.exe (e.g. Downloads) cd C:\Users\\Downloads Type in Uninstallationtool.exe -a --server to launch the Uninstallation Tool Follow the instruction on the screen and allow the tool to finish the uninstallation Uninstallation will be done. Article no: 000018140
View full article
Issue: When installing an F-Secure PSB product (Server Security / Computer Protection / Server Protection), user encounters an error about the subscription key they are trying to use. Error: "You cannot use the subscription key you entered for this computer anymore. If you need a new subscription key, contact your administrator." Resolution: This is most likely due to the PSB product having been installed on the computer before using the same subscription key and at some point the machine has been removed from the PSB portal. This adds the machine to a blacklist, called List of removed computers, to prevent the software from automatically re-registering to the portal if the software is still installed after the machine is removed from the portal. To reinstall the product using the same subscription key on that computer, you need to first clear the list of removed computers for that subscription key: Log in to the PSB Portal Open the Subscriptions page Choose the subscription key which you are trying to use and click on the "triple dot button" on the right side of the page Click on Clear list of removed computers This releases all computers from the list for that specific subscription key. Now the subscription key can be used again on that same computer. Article no: 000001257
View full article
Issue: Customer or reseller partner would like to cancel a Protection Service for Business (PSB) subscription, how to cancel? Resolution: If you have the product through a reseller partner, you need to contact them and they can request a termination of a subscription. If you are a reseller partner or have purchased the product directly from F-Secure, you can contact your F-Secure sales contact or account owner.  If you are unable to reach your F-Secure sales contact or account owner, please open a support request. Article no: 000003517
View full article
Issue: How can I exclude certain software update from the F-Secure Software Updater in F-Secure PSB? Resolution: Prerequisite: You need to have a non-default profile before you can configure your software updater settings. To exclude specific software updates from automatic installation: Log in to the PSB Portal Go to the Profiles  Select the profile you want to modify Go to Software updater Under Exclude software from automatic installation, click Add software and then type in the keywords or a Bulletin ID using the formula: PRODUCT=<value>;SP=<value>. The service pack is optional. For example: PRODUCT=Skype 6 PRODUCT=office; SP=SP2 PRODUCT=Java PRODUCT=Microsoft BULLETIN=MSNS19-08-4494174_V2 Lock the setting with the Padlock (Disallow user changes) and click Save and Publish. After the profile has been saved and published, the exclusion will be taken into use on the devices that have this profile assigned.  Article no: 000006571
View full article
Issue: How to download and install F-Secure Protection Service for Business (PSB) products, like Computer protection, Server Protection or Email and Server Security? Resolution: To download an install F-Secure Protection Service for Business (PSB) products, follow the steps below: Log in to PSB Portal EMEA (PSB1) America (PSB2) APAC (PSB3) EMEA2 (PSB4) EMEA3 (EUSMI) ​ On the side navigation bar, click Downloads  Select the product that you wish to install to download the installer  Run the installer For some products there is also the option to send the installation file to a user via email: https://help.f-secure.com/product.html#business/psb-portal/latest/en/task_4BBCD978718B46C2ACD5D21B65A59DDC-psb-portal-latest-en Article no: 000001426
View full article
This is ordering information for Protection Service for Business (PSB) Advanced in the Partner Portal.
View full article
License key is no longer valid or not recognized or already in use when trying to validate license after installation of PSB endpoint protection...
View full article
When a manual scanning task that was started from Web Console is interrupted, the preconfigured actions may not take place for detected malware or...
View full article
If malicious or disallowed attachments are blocked during real-time scanning in the Exchange store, they are listed in the Quarantine Query without...
View full article
When you log into Web Console, it does not load the full user profile. Therefore, you cannot scan a network drive or share from the manual scanning...
View full article
The current version of NIF-based Web Traffic Scanning cannot handle the content of encrypted network traffic, e.g. HTTPS protocol.
View full article
Sometimes, once you have changed a setting or saved a new one, such as the language of the user interface, there may be a delay of a few seconds while...
View full article
This article gives a quick overview of the Neighborcast feature in the F-Secure Automatic Update Agent (AUA), and also provides detailed information...
View full article
In some cases, if you use an account that does not have proper permissions, you may get an STSADM.EXE application error message.
View full article
The setting "list of files to be excluded from scan inside archives" is not working for Anti-Virus for Microsoft SharePoint.
View full article
When the Exchange cluster groups are moved from one node to another while the product is running in an Active-Passive cluster environment, the...
View full article
Quarantine and other product statistics are not updated on the passive node as some of the product services are down or suspended. Therefore, when you...
View full article
The server can have many users, and every user can have encrypted files. The scheduled scan runs under the local system account and cannot decrypt...
View full article
Disclaimer is not added to TNEF-encoded mails with empty body, having no text and no attachments. This problem occurs only on Microsoft Exchange...
View full article
If the e-mail sender or recipient is included in the Trusted Senders or Trusted Recipients list, the disclaimer is not added to the message.
View full article
Disclaimers are not added to outbound mails that are manually released from the Quarantine because it is not possible to evaluate if they are really...
View full article
The Partner Portal provides an agile platform for partner ordering, and it is now the only portal where partners can create accounts. Whenever...
View full article
Browsing Protection does not show safety ratings on search result pages that use HTTPS.
View full article
The current release of Anti-Virus for Microsoft SharePoint blocks infected files and malware in real-time. It does not provide manual (on-demand) or...
View full article
The current release of Anti-Virus for Microsoft SharePoint blocks infected files and malware in real-time, i.e. when the files are uploaded or...
View full article
The uninstallation of Anti-Virus for Microsoft SharePoint tries to revert the SharePoint antivirus settings. This operation may not succeed if you use...
View full article
Issue: Software Updater is unable to download Java updates. Trying to use the same download link that is written in the logs leads to an error, so it can't be used manually. Resolution: Oracle has changed the way Java is licensed. A side effect of this is that Java updates can be downloaded only from the vendor's server with authentication. This stops Software Updater from downloading the Java update.  We have published a change to Computer Protection to stop showing Java update as a missing update in Software Updater. After this, you will need to install Java update manually (not via F-Secure Software Updater).  At the same time, we are not going to change the Software Updater behavior for the rest of the products.  To stop Software Updater from trying to install the problematic Java update automatically, you can exclude the Java Update from the automatic installation by following these steps:  If you have a Business Suite product (Client Security or Server Security)  Log in to Policy Manager Console Select the target group from the Domain Tree Go to the Settings tab Select Software Updater  Click on Add from the right side of the Exclude software from automatic installation list Use Java as the software name to exclude it If you have a Protection Service for Business product (Computer Protection or Server Protection)  Log in to the PSB Portal Go to the Profiles page Click the profile you want to edit Select Software updater  Click Add software below Exclude software from automatic installation  Write Product=Java to exclude Java software from automatic installation After the change, you will need to install the Java update manually.  NOTE: The above mentioned information is also available in the following community article: https://community.f-secure.com/t5/Known-Issues-in/Software-Updater-unable-to/td-p/116932 Article no: 000011585
View full article