Protection Service for Business

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Issue: I get the error "The specified subscription number is invalid" (or "key is not valid) when validating the subscription key for PSB Server Security Resolution: The error takes place when you downloaded the F-Secure Server Security (Business Suite) installer instead. PSB Server Security installation files are portal specific (PSB 1, 2, 3 & 4). Proceed to download the installation file from the correct portal download page and install the product. Alternatively, a similar validation error can occur if you try to install the PSB Server product using the PSB Computer Protection installer-file as it cannot be validated with a PSB Server license or vice versa. To confirm this, check the filename of the installer itself.  Article no: 000009666
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This is ordering information for Protection Service for Business (PSB) Advanced in the Partner Portal.
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F-Secure Protection Service for Business (PSB) products get upgraded to the latest version through the PSB's channel upgrade functionality. This means...
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In Protection Service for Business (PSB), you can exclude all Microsoft and/or Java SW updates from our software updater by using a keyword and/or a...
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License key is no longer valid or not recognized or already in use when trying to validate license after installation of PSB endpoint protection...
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When a manual scanning task that was started from Web Console is interrupted, the preconfigured actions may not take place for detected malware or...
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If malicious or disallowed attachments are blocked during real-time scanning in the Exchange store, they are listed in the Quarantine Query without...
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When you log into Web Console, it does not load the full user profile. Therefore, you cannot scan a network drive or share from the manual scanning...
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The current version of NIF-based Web Traffic Scanning cannot handle the content of encrypted network traffic, e.g. HTTPS protocol.
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Sometimes, once you have changed a setting or saved a new one, such as the language of the user interface, there may be a delay of a few seconds while...
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This article gives a quick overview of the Neighborcast feature in the F-Secure Automatic Update Agent (AUA), and also provides detailed information...
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In some cases, if you use an account that does not have proper permissions, you may get an STSADM.EXE application error message.
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The setting "list of files to be excluded from scan inside archives" is not working for Anti-Virus for Microsoft SharePoint.
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When the Exchange cluster groups are moved from one node to another while the product is running in an Active-Passive cluster environment, the...
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Quarantine and other product statistics are not updated on the passive node as some of the product services are down or suspended. Therefore, when you...
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The server can have many users, and every user can have encrypted files. The scheduled scan runs under the local system account and cannot decrypt...
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Disclaimer is not added to TNEF-encoded mails with empty body, having no text and no attachments. This problem occurs only on Microsoft Exchange...
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If the e-mail sender or recipient is included in the Trusted Senders or Trusted Recipients list, the disclaimer is not added to the message.
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Disclaimers are not added to outbound mails that are manually released from the Quarantine because it is not possible to evaluate if they are really...
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The Partner Portal provides an agile platform for partner ordering, and it is now the only portal where partners can create accounts. Whenever...
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Browsing Protection does not show safety ratings on search result pages that use HTTPS.
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The current release of Anti-Virus for Microsoft SharePoint blocks infected files and malware in real-time. It does not provide manual (on-demand) or...
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The current release of Anti-Virus for Microsoft SharePoint blocks infected files and malware in real-time, i.e. when the files are uploaded or...
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The uninstallation of Anti-Virus for Microsoft SharePoint tries to revert the SharePoint antivirus settings. This operation may not succeed if you use...
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Issue: Software Updater is unable to download Java updates. Trying to use the same download link that is written in the logs leads to an error, so it can't be used manually. Resolution: Oracle has changed the way Java is licensed. A side effect of this is that Java updates can be downloaded only from the vendor's server with authentication. This stops Software Updater from downloading the Java update.  We have published a change to Computer Protection to stop showing Java update as a missing update in Software Updater. After this, you will need to install Java update manually (not via F-Secure Software Updater).  At the same time, we are not going to change the Software Updater behavior for the rest of the products.  To stop Software Updater from trying to install the problematic Java update automatically, you can exclude the Java Update from the automatic installation by following these steps:  If you have a Business Suite product (Client Security or Server Security)  Log in to Policy Manager Console Select the target group from the Domain Tree Go to the Settings tab Select Software Updater  Click on Add from the right side of the Exclude software from automatic installation list Use Java as the software name to exclude it If you have a Protection Service for Business product (Computer Protection or Server Protection)  Log in to the PSB Portal Go to the Profiles page Click the profile you want to edit Select Software updater  Click Add software below Exclude software from automatic installation  Write Product=Java to exclude Java software from automatic installation After the change, you will need to install the Java update manually.  NOTE: The above mentioned information is also available in the following community article: https://community.f-secure.com/t5/Known-Issues-in/Software-Updater-unable-to/td-p/116932 Article no: 000011585
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Issue: How to download and install F-Secure Protection Service for Business (PSB) or F-Secure Computer Protection? Resolution: To download an install F-Secure Protection Service for Business (PSB) or F-Secure Computer Protection, follow the steps below: Log in to PSB Portal.  EMEA (PSB1) America (PSB2) APAC (PSB3) EMEA2 (PSB4) EMEA3 (EUSMI) ​ On the side navigation bar, click Downloads.  Select the product that you wish to install to obtain the installer.  Run the installer. Here are the instructions on how to send an installation link via email: https://help.f-secure.com/product.html#business/psb-portal/latest/en/task_4BBCD978718B46C2ACD5D21B65A59DDC-psb-portal-latest-en Article no: 000001426
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