When installing an F-Secure PSB product (Server Security / Computer Protection / Server Protection), user encounters an error about the subscription key they are trying to use. Error: "You cannot use the subscription key you entered for this computer anymore. If you need a new subscription key, contact your administrator."
This is most likely due to the PSB product having been installed on the computer before using the same subscription key and at some point the machine has been removed from the PSB portal. This adds the machine to a blacklist, called List of removed computers, to prevent the software from automatically re-registering to the portal if the software is still installed after the machine is removed from the portal. To reinstall the product using the same subscription key on that computer, you need to first clear the list of removed computers for that subscription key:
Log in to the PSB Portal Open the Subscriptions page Choose the subscription key which you are trying to use and click on the "triple dot button" on the right side of the page Click on Clear list of removed computers
This releases all computers from the list for that specific subscription key. Now the subscription key can be used again on that same computer.
Article no: 000001257
Customer or reseller partner would like to cancel a Protection Service for Business (PSB) subscription, how to cancel?
If you have the product through a reseller partner, you need to contact them and they can request a termination of a subscription. If you are a reseller partner or have purchased the product directly from F-Secure, you can contact your F-Secure sales contact or account owner. If you are unable to reach your F-Secure sales contact or account owner, please open a support request.
Article no: 000003517
How can I exclude certain software update from the F-Secure Software Updater in F-Secure PSB?
Prerequisite: You need to have a non-default profile before you can configure your software updater settings.
To exclude specific software updates from automatic installation:
Log in to the PSB Portal Go to the Profiles Select the profile you want to modify Go to Software updater Under Exclude software from automatic installation, click Add software and then type in the keywords or a Bulletin ID using the formula: PRODUCT=<value>;SP=<value>. The service pack is optional. For example:
PRODUCT=Skype 6 PRODUCT=office; SP=SP2 PRODUCT=Java PRODUCT=Microsoft BULLETIN=MSNS19-08-4494174_V2
Lock the setting with the Padlock (Disallow user changes) and click Save and Publish. After the profile has been saved and published, the exclusion will be taken into use on the devices that have this profile assigned.
Article no: 000006571
How to download and install F-Secure Protection Service for Business (PSB) products, like Computer protection, Server Protection or Email and Server Security?
To download an install F-Secure Protection Service for Business (PSB) products, follow the steps below:
Log in to PSB Portal
EMEA (PSB1) America (PSB2) APAC (PSB3) EMEA2 (PSB4) EMEA3 (EUSMI)
On the side navigation bar, click Downloads Select the product that you wish to install to download the installer Run the installer
For some products there is also the option to send the installation file to a user via email: https://help.f-secure.com/product.html#business/psb-portal/latest/en/task_4BBCD978718B46C2ACD5D21B65A59DDC-psb-portal-latest-en
Article no: 000001426
Software Updater is unable to download Java updates. Trying to use the same download link that is written in the logs leads to an error, so it can't be used manually.
Oracle has changed the way Java is licensed. A side effect of this is that Java updates can be downloaded only from the vendor's server with authentication. This stops Software Updater from downloading the Java update. We have published a change to Computer Protection to stop showing Java update as a missing update in Software Updater. After this, you will need to install Java update manually (not via F-Secure Software Updater). At the same time, we are not going to change the Software Updater behavior for the rest of the products. To stop Software Updater from trying to install the problematic Java update automatically, you can exclude the Java Update from the automatic installation by following these steps: If you have a Business Suite product (Client Security or Server Security)
Log in to Policy Manager Console Select the target group from the Domain Tree Go to the Settings tab Select Software Updater Click on Add from the right side of the Exclude software from automatic installation list Use Java as the software name to exclude it
If you have a Protection Service for Business product (Computer Protection or Server Protection)
Log in to the PSB Portal Go to the Profiles page Click the profile you want to edit Select Software updater Click Add software below Exclude software from automatic installation Write Product=Java to exclude Java software from automatic installation
After the change, you will need to install the Java update manually. NOTE: The above mentioned information is also available in the following community article: https://community.f-secure.com/t5/Known-Issues-in/Software-Updater-unable-to/td-p/116932
Article no: 000011585
I get the error "The specified subscription number is invalid" (or "key is not valid) when validating the subscription key for PSB Server Security
The error takes place when you downloaded the F-Secure Server Security (Business Suite) installer instead. PSB Server Security installation files are portal specific (PSB 1, 2, 3 & 4). Proceed to download the installation file from the correct portal download page and install the product. Alternatively, a similar validation error can occur if you try to install the PSB Server product using the PSB Computer Protection installer-file as it cannot be validated with a PSB Server license or vice versa. To confirm this, check the filename of the installer itself.
Article no: 000009666