I get the error "The specified subscription number is invalid" (or "key is not valid) when validating the subscription key for PSB Server Security
The error takes place when you downloaded the F-Secure Server Security (Business Suite) installer instead. PSB Server Security installation files are portal specific (PSB 1, 2, 3 & 4). Proceed to download the installation file from the correct portal download page and install the product. Alternatively, a similar validation error can occur if you try to install the PSB Server product using the PSB Computer Protection installer-file as it cannot be validated with a PSB Server license or vice versa. To confirm this, check the filename of the installer itself.
Article no: 000009666
Software Updater is unable to download Java updates. Trying to use the same download link that is written in the logs leads to an error, so it can't be used manually.
Oracle has changed the way Java is licensed. A side effect of this is that Java updates can be downloaded only from the vendor's server with authentication. This stops Software Updater from downloading the Java update. We have published a change to Computer Protection to stop showing Java update as a missing update in Software Updater. After this, you will need to install Java update manually (not via F-Secure Software Updater). At the same time, we are not going to change the Software Updater behavior for the rest of the products. To stop Software Updater from trying to install the problematic Java update automatically, you can exclude the Java Update from the automatic installation by following these steps: If you have a Business Suite product (Client Security or Server Security)
Log in to Policy Manager Console Select the target group from the Domain Tree Go to the Settings tab Select Software Updater Click on Add from the right side of the Exclude software from automatic installation list Use Java as the software name to exclude it
If you have a Protection Service for Business product (Computer Protection or Server Protection)
Log in to the PSB Portal Go to the Profiles page Click the profile you want to edit Select Software updater Click Add software below Exclude software from automatic installation Write Product=Java to exclude Java software from automatic installation
After the change, you will need to install the Java update manually. NOTE: The above mentioned information is also available in the following community article: https://community.f-secure.com/t5/Known-Issues-in/Software-Updater-unable-to/td-p/116932
Article no: 000011585
How to download and install F-Secure Protection Service for Business (PSB) or F-Secure Computer Protection?
To download an install F-Secure Protection Service for Business (PSB) or F-Secure Computer Protection, follow the steps below:
Log in to PSB Portal.
EMEA (PSB1) America (PSB2) APAC (PSB3) EMEA2 (PSB4) EMEA3 (EUSMI)
On the side navigation bar, click Downloads. Select the product that you wish to install to obtain the installer. Run the installer.
Here are the instructions on how to send an installation link via email: https://help.f-secure.com/product.html#business/psb-portal/latest/en/task_4BBCD978718B46C2ACD5D21B65A59DDC-psb-portal-latest-en
Article no: 000001426