Unable to install PSB Computer or Server Protection due to .NET Framework 4.7.2 dependency. This affects multiple operating-systems, including Windows 7, 8 and Windows 10 and Windows Server. This can trigger the error: NET Framework of version 4.7.2 or greater is not installed - msi error 1603 during installation.
During the channel upgrade, the client requires .NET Framework 4.7.2 and installs it automatically if it is missing. This does not apply for the offline-installer, which assumes the depending .NET packages are installed. In the event that .NET Framework fails to install, does not automatically install or requires manual installation, proceed with the manual installation of .NET Framework. It is highly recommended to ensure Windows Updates are fully updated to ensure successful installation of .NET Framework 4.7.2. Some Windows updates include the .NET Framework 4.7.2 update (example: KB4054530, KB4054542 etc.) Note: Windows 10 versions before Windows 10 Anniversary Update (version 1607) do not support .NET Framework 4.7.2. For more information refer to links below
https://help.f-secure.com/product.html#business/computer-protection-windows/latest/en https://blogs.msdn.microsoft.com/astebner/2007/03/14/mailbag-what-version-of-the-net-framework-is-included-in-what-version-of-the-os/ https://en.wikipedia.org/wiki/Windows_10_version_history
Article no: 000010404
After enabling the channel upgrade feature from the subscriptions page in PSB Portal, the F-Secure PSB Server Security installations are not upgraded to F-Secure PSB Server Protection.
If you have PSB Server Security installed on the server and it is not upgrading to PSB Server Protection - Here is a list of known issues that cause the channel upgrade to fail:
Install missing software updates: We noticed that computers with old version of their operating system displaying a lot of missing critical security update are sometimes not updating. This is typically resolved by installing the missing security update by for example selecting the computers in the device list and using the remote action "install software updates". Unsupported operating system: Refer here for the list of supported platforms Free disc space: Your computer needs to have at least 600MB of free disc space to properly upgrade Free seats (licenses): In rare cases the lack of free seats can block or slow the upgrade. If you have unused computers, it is recommended to use "Remove Computers" in the portal. Reboot: In some cases, the new client will only be installed after re-boot (as it does not trigger the re-boot). Wait: We are regularly triggering the old client to retry the channel upgrade. The client will try to upgrade three times and wait for the next trigger.
Article no: 000018226
How to remotely change the subscription key of F-Secure Computer Protection or F-Secure Server Protection via the PSB Portal?
Note: For the subscription key change to work, both the old and new subscription keys have to be on the same PSB company account. You cannot change the subscription key if the keys belong to two different PSB company accounts. Follow these steps to remotely change a subscription key of a device using the PSB Portal:
Log into your PSB account Choose Devices Select your Clients Click Change subscription Input new subscription key for the computer(s) Click Change
Article no: 000007032
Request from F-Secure Partner to remove customer subscription and the company account from the PSB portal
Proceed to contact F-Secure Order Services directly via email and provide them the following information below for deletion:
Company name Customer number Subscription key
If you are not able to reach F-Secure Order Services directly, kindly contact F-Secure support here, and provide the subscription details shown above.
Article no: 000005732
When installing an F-Secure PSB product (Server Security / Computer Protection / Server Protection), user encounters an error about the subscription key they are trying to use. Error: "You cannot use the subscription key you entered for this computer anymore. If you need a new subscription key, contact your administrator."
This is most likely due to the PSB product having been installed on the computer before using the same subscription key and at some point the machine has been removed from the PSB portal. This adds the machine to a blacklist, called List of removed computers, to prevent the software from automatically re-registering to the portal if the software is still installed after the machine is removed from the portal. To reinstall the product using the same subscription key on that computer, you need to first clear the list of removed computers for that subscription key:
Log in to the PSB Portal Open the Subscriptions page Choose the subscription key which you are trying to use and click on the "triple dot button" on the right side of the page Click on Clear list of removed computers
This releases all computers from the list for that specific subscription key. Now the subscription key can be used again on that same computer.
Article no: 000001257
Customer or reseller partner would like to cancel a Protection Service for Business (PSB) subscription, how to cancel?
If you have the product through a reseller partner, you need to contact them and they can request a termination of a subscription. If you are a reseller partner or have purchased the product directly from F-Secure, you can contact your F-Secure sales contact or account owner. If you are unable to reach your F-Secure sales contact or account owner, please open a support request.
Article no: 000003517
How can I exclude certain software update from the F-Secure Software Updater in F-Secure PSB?
Prerequisite: You need to have a non-default profile before you can configure your software updater settings.
To exclude specific software updates from automatic installation:
Log in to the PSB Portal Go to the Profiles Select the profile you want to modify Go to Software updater Under Exclude software from automatic installation, click Add software and then type in the keywords or a Bulletin ID using the formula: PRODUCT=<value>;SP=<value>. The service pack is optional. For example:
PRODUCT=Skype 6 PRODUCT=office; SP=SP2 PRODUCT=Java PRODUCT=Microsoft BULLETIN=MSNS19-08-4494174_V2
Lock the setting with the Padlock (Disallow user changes) and click Save and Publish. After the profile has been saved and published, the exclusion will be taken into use on the devices that have this profile assigned.
Article no: 000006571
How to download and install F-Secure Protection Service for Business (PSB) products, like Computer protection, Server Protection or Email and Server Security?
To download an install F-Secure Protection Service for Business (PSB) products, follow the steps below:
Log in to PSB Portal
EMEA (PSB1) America (PSB2) APAC (PSB3) EMEA2 (PSB4) EMEA3 (EUSMI)
On the side navigation bar, click Downloads Select the product that you wish to install to download the installer Run the installer
For some products there is also the option to send the installation file to a user via email: https://help.f-secure.com/product.html#business/psb-portal/latest/en/task_4BBCD978718B46C2ACD5D21B65A59DDC-psb-portal-latest-en
Article no: 000001426
How to deploy PSB Computer Protection or Server Protection using a clone image?
From version 18.14 onwards, F-Secure Computer Protection for Windows and F-Secure Server Protection for Windows support the clone image installation. Follow the instructions here for installing the product using a clone image.
Article no: 000004589