Protection Service for Business

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Issue: How to migrate Business Suite Server Security to PSB Server Protection for Windows using Policy Manager? Does the server need to be restarted to finish the migration?  Resolution: You can find the instructions how to migrate F-Secure Business Suite Server Security to PSB Server Protection for Windows in our help guide: https://help.f-secure.com/product.html#business/psb-portal/latest/en/task_4EA4CAA2450D46DE83F94FEC12F2CA3B-psb-portal-latest-en The migration may require the server to be restarted to finish the installation, so perform the migration during a time when the server can be restarted.  Article no: 000019690
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Issue: How to remotely change the subscription key of F-Secure Computer Protection or F-Secure Server Protection via the PSB Portal? Resolution: The Change subscription feature is available only for PSB Computer Protection and PSB Server Protection. PSB Server Security does not support this feature.  Follow these steps to remotely change a subscription key of a device using the PSB Portal:   Log into your PSB account Choose Devices Select your Clients Click Change subscription Input new subscription key for the computer(s) Click Change Note: For the subscription key change to work, both the old and new subscription keys have to be on the same PSB company account. You cannot change the subscription key if the keys belong to two different PSB company accounts.  Users with SOP (Solution provider) level access to the PSB Portal will be able to change subscription between PSB company accounts if the accounts reside in the same PSB Portal.   Article no: 000007032
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Issue: I have an issue with Software Updater for Server Protection 19.6 where two updates are not auto-updating due to status "Excluded from the automatic installation", even though both these updates are not excluded in the Software Updater list of the Profile Setting assigned to the servers.    Resolution: When Microsoft updates are installing from both Software Updater (SWUP) and Windows Server Update Services (WSUS), it can cause possible conflict.  You can choose from the following options: Install updates manually from PSB Portal Disable WSUS setup Enable WSUS override. Steps: Login to PSB Portal Go to Profiles and select the profile to amend Under Software Updater enable "If WSUS is in use, both Software Updater and WSUS install Microsoft updates" Exclude the selected updates even from scanning on the PSB Portal so these updates are not seen, and just let WSUS manage these updates.  Article no: 000015728
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Issue: How to reset the host UID ( Unique ID ) of an F-Secure PSB Computer Protection or Server Protection client? Resolution: If two or more clients have the same host UID, we have a logout tool called fs_oneclient_logout.exe which can be used to reset the host UID so that a randomized UID will be created.  Download the fs_oneclient_logout tool from https://download.sp.f-secure.com/PSB/Utilities/fs_oneclient_logout.exe Open a command prompt with administrator privileges Run the tool in the command prompt To log out and register to F-Secure PSB Portal automatically, run the command \fs_oneclient_logout.exe --keycode <subscription code>. Computer Protection will log out and start using the subscription key that you entered immediately. The client will also generate a new randomized host UID.  Note: When the host UID is reset, the PSB Portal will consider the host to be a new device. This can result in duplicate devices visible in the PSB Portal Devices page (each device takes a license into use).    Article no: 000020054
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Issue: I want to give a different device name to the computer where I have installed F-Secure PSB Computer Protection or Server Protection, how to change device name (alias) in the PSB Portal?   Resolution: Follow these steps to change device name in the PSB Portal: Log in to the PSB Portal Go to the Devices page Click on the device in the list Click Edit alias on the right side of the device name Enter the new name and click Save Article no: 000020025
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Issue: After changing the computer name of a computer where F-Secure PSB Computer Protection or Server Protection is installed, the device name is not updated to the new name in the PSB portal.   Resolution: The product does not immediately update the device name in the PSB Portal. To speed up the process, do the following: Restart the computer  Right-click on the F-secure icon in the Windows system tray and check for updates Verify that the device name has been updated on the PSB Portal devices page Article no: 000005181
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Issue: Unable to install PSB Computer or Server Protection due to .NET Framework 4.7.2 dependency. This affects multiple operating-systems, including Windows 7, 8 and Windows 10 and Windows Server. This can trigger the error: NET Framework of version 4.7.2 or greater is not installed - msi error 1603 during installation. Resolution: During the channel upgrade, the client requires .NET Framework 4.7.2 and installs it automatically if it is missing. This does not apply for the offline-installer, which assumes the depending .NET packages are installed. In the event that .NET Framework fails to install, does not automatically install or requires manual installation, proceed with the manual installation of .NET Framework. It is highly recommended to ensure Windows Updates are fully updated to ensure successful installation of .NET Framework 4.7.2. Some Windows updates include the .NET Framework 4.7.2 update (example: KB4054530, KB4054542 etc.) Note: Windows 10 versions before Windows 10 Anniversary Update (version 1607) do not support .NET Framework 4.7.2. For more information refer to links below https://help.f-secure.com/product.html#business/computer-protection-windows/latest/en https://blogs.msdn.microsoft.com/astebner/2007/03/14/mailbag-what-version-of-the-net-framework-is-included-in-what-version-of-the-os/  https://en.wikipedia.org/wiki/Windows_10_version_history  Article no: 000010404
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We have recently added new features to F-Secure Protection Service for Business that streamline the daily operations for PSB admins while giving more...
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Issue: After enabling the channel upgrade feature from the subscriptions page in PSB Portal, the F-Secure PSB Server Security installations are not upgraded to F-Secure PSB Server Protection. Resolution: If you have PSB Server Security installed on the server and it is not upgrading to PSB Server Protection - Here is a list of known issues that cause the channel upgrade to fail: Install missing software updates: We noticed that computers with old version of their operating system displaying a lot of missing critical security update are sometimes not updating. This is typically resolved by installing the missing security update by for example selecting the computers in the device list and using the remote action "install software updates". Unsupported operating system: Refer here for the list of supported platforms Free disc space: Your computer needs to have at least 600MB of free disc space to properly upgrade Free seats (licenses): In rare cases the lack of free seats can block or slow the upgrade. If you have unused computers, it is recommended to use "Remove Computers" in the portal. Reboot: In some cases, the new client will only be installed after re-boot (as it does not trigger the re-boot).  Wait: We are regularly triggering the old client to retry the channel upgrade. The client will try to upgrade three times and wait for the next trigger.  Article no: 000018226
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Issue: Request from F-Secure Partner to remove customer subscription and the company account from the PSB portal Resolution: Proceed to contact F-Secure Order Services directly via email and provide them the following information below for deletion: Company name Customer number Subscription key If you are not able to reach F-Secure Order Services directly, kindly contact F-Secure support here, and provide the subscription details shown above. Article no: 000005732
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Issue: When installing an F-Secure PSB product (Server Security / Computer Protection / Server Protection), user encounters an error about the subscription key they are trying to use. Error: "You cannot use the subscription key you entered for this computer anymore. If you need a new subscription key, contact your administrator." Resolution: This is most likely due to the PSB product having been installed on the computer before using the same subscription key and at some point the machine has been removed from the PSB portal. This adds the machine to a blacklist, called List of removed computers, to prevent the software from automatically re-registering to the portal if the software is still installed after the machine is removed from the portal. To reinstall the product using the same subscription key on that computer, you need to first clear the list of removed computers for that subscription key: Log in to the PSB Portal Open the Subscriptions page Choose the subscription key which you are trying to use and click on the "triple dot button" on the right side of the page Click on Clear list of removed computers This releases all computers from the list for that specific subscription key. Now the subscription key can be used again on that same computer. Article no: 000001257
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Issue: Customer or reseller partner would like to cancel a Protection Service for Business (PSB) subscription, how to cancel? Resolution: If you have the product through a reseller partner, you need to contact them and they can request a termination of a subscription. If you are a reseller partner or have purchased the product directly from F-Secure, you can contact your F-Secure sales contact or account owner.  If you are unable to reach your F-Secure sales contact or account owner, please open a support request. Article no: 000003517
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Issue: How can I exclude certain software update from the F-Secure Software Updater in F-Secure PSB? Resolution: Prerequisite: You need to have a non-default profile before you can configure your software updater settings. To exclude specific software updates from automatic installation: Log in to the PSB Portal Go to the Profiles  Select the profile you want to modify Go to Software updater Under Exclude software from automatic installation, click Add software and then type in the keywords or a Bulletin ID using the formula: PRODUCT=<value>;SP=<value>. The service pack is optional. For example: PRODUCT=Skype 6 PRODUCT=office; SP=SP2 PRODUCT=Java PRODUCT=Microsoft BULLETIN=MSNS19-08-4494174_V2 Lock the setting with the Padlock (Disallow user changes) and click Save and Publish. After the profile has been saved and published, the exclusion will be taken into use on the devices that have this profile assigned.  Article no: 000006571
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Issue: How to download and install F-Secure Protection Service for Business (PSB) products, like Computer protection, Server Protection or Email and Server Security? Resolution: To download an install F-Secure Protection Service for Business (PSB) products, follow the steps below: Log in to PSB Portal EMEA (PSB1) America (PSB2) APAC (PSB3) EMEA2 (PSB4) EMEA3 (EUSMI) ​ On the side navigation bar, click Downloads  Select the product that you wish to install to download the installer  Run the installer For some products there is also the option to send the installation file to a user via email: https://help.f-secure.com/product.html#business/psb-portal/latest/en/task_4BBCD978718B46C2ACD5D21B65A59DDC-psb-portal-latest-en Article no: 000001426
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You can run a PowerShell script to identify computers in your organization that are not protected by F-Secure's PSB solution.
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The installation of Server Protection fails or does not show up in the PSB portal if the root certificates are not up to date.
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Issue: How to deploy PSB Computer Protection or Server Protection using a clone image? Resolution: From version 18.14 onwards, F-Secure Computer Protection for Windows and F-Secure Server Protection for Windows support the clone image installation. Follow the instructions here for installing the product using a clone image. Article no: 000004589
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