Protection Service for Business

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Issue: I am trying to add a new company account with my PSB Computer Protection or Server Protection license key in PSB Portal, but it does not let me do it. I get an error:  Subscription not found    Resolution: There are a couple of different reasons why a subscription key might not work when trying to create your PSB company account with it: If you have bought a Partner Managed PSB subscription, you do not need to add the subscription key yourself to your PSB account. It will be automatically added by the reseller partner. Most likely it has already been added to your account You already have created the PSB Company account before with that license key. If this is the case, try to log in with your user credentials.  The code belongs to a different PSB portal than the PSB account you are logging into. Check the license certificate for which PSB portal the subscription key belongs to and make sure you have created the PSB Company account to the same one   Article no: 000010802
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To find the most up-to-date content for this topic, go to the Management Portal Help.
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The new PSB login flow enables: Shared login to both the Protection Service for Business (PSB) and Rapid Detection and Response (RDR) portal with the...
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This guidance is for upgrading from F-Secure PSB E-mail and Server Security 11.x to version 12.x on all supported Windows platforms.
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This is ordering information for Protection Service for Business (PSB) Advanced in the Partner Portal.
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If there is an issue with a computer in your managed accounts, the PSB admin can select the computer and make a request to the customer, who allows an...
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This article describes how you can add a mobile device to the Protection Service for Business (PSB) portal.
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This article describes how you can add a Freedome for Business subscription key to the Protection Service for Business (PSB) portal.
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F-Secure Protection Service for Business (PSB) products get upgraded to the latest version through the PSB's channel upgrade functionality. This means...
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In Protection Service for Business (PSB), you can exclude all Microsoft and/or Java SW updates from our software updater by using a keyword and/or a...
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F-Secure Computer Protection is now available. With the new release, Computer Protection will eventually replace the Workstation Security clients...
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Removing a computer from PSB Portal will add the computer to a blacklist which prevents the computer to be connected back to the PSB Portal. This will...
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To add new users, you need a subscription for Password Protection.
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License key is no longer valid or not recognized or already in use when trying to validate license after installation of PSB endpoint protection...
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Resetting passcode from PSB Portal fails on devices running on Android 7 and newer, except for Samsung devices.
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When logging in as an admin to the PSB portal, I see a red notification banner on the PSB home page with a link to view affected accounts. What does...
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After installation of our Mac product on macOS High Sierra, a red F-Secure (X) icon may appear when running real-time scanning.
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As part of our product alignment process, we are pleased to announce some product names changes within Protection Service for Business (PSB). These...
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The Freedome for Business app and the Freedome app for consumers have the same functionality and protection.
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Some email addresses in Accounts > Administrators may have a plus sign in the email address. This results from the new authentication back-end that...
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Content Filtering is a feature in the PSB portal located within the Browsing Protection tab. Content Filtering allows you to block web content based...
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The mobile device has been added, but it hasn't connected to PSB.
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Our new security client, F-Secure Computer Protection, was released on September 27th and is growing fast in popularity. It will eventually replace...
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The Partner Portal provides an agile platform for partner ordering, and it is now the only portal where partners can create accounts. Whenever...
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Issue: I am not able to modify firewall settings via PSB portal profile editor, as when I make any change to the settings, the save and publish button gets grayed out and no further changes can be made anywhere in the profile. Resolution: There are two possible scenarios that could cause the problem. Check the following: The profile originally belonged to PSB Workstation Security and was automatically migrated over to Computer Protection. The old Workstation Security profiles supported the use of semicolons (;) as a value separator for example for the IP addresses. This is no longer supported for Computer Protection profiles, where it is done with commas (,). If there are remaining old firewall rules still using semicolons, you will not be able to save and publish the profile until these have been modified or removed. The affected rules should be marked with a red line on the left side of the rule so that they can be easily identified. The active firewall profile is set to Automatic selection but no automatic selection rules have been set. You will be able to save and publish the profile until you have either set rules for the automatic selection, or switched to using a single firewall profile. Article no: 000011689
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Issue: How do I create my company account in the F-Secure Protection Service for Business (PSB) portal? Resolution: Follow the steps below to create your company account in F-Secure PSB portal: 1. In your F-Secure License certificate that was provided by your F-Secure Re-seller, verify on which F-Secure PSB portal your subscription key belongs to. 2. After verifying the information in Step 1, go to the required F-Secure PSB portal page. E.g: ​​ https://emea.psb.f-secure.com/#/create-company-account https://emea2.psb.f-secure.com/#/create-company-account https://amer.psb.f-secure.com/#/create-company-account https://apac.psb.f-secure.com/#/create-company-account 3. Enter your subscription key and rest of the required information. NOTE:  The User name* is the login name, not your email address. The Account name* should be defined exactly same as the Licensee* name found is F-Secure License certificate. 4. Login to the F-Secure PSB portal once the account is successfully created.   Article no: 000004678
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Issue: PSB Computer Protection says "Check internet connection and try again" when trying to install with subscription key. Resolution: If you are connected to the internet and still getting the "Check internet connection and try again" error message during installation with a subscription key, follow the steps below to rule out other probable causes: Incorrect subscription key: Check that you are using the correct subscription key during installation. Double-check the spelling and verify from either your license certificate or from the Subscriptions page in the PSB portal that you are using a valid license. Insufficient number of available seats: Check that there are still available seats on the license you're trying to use. In the PSB portal, go to the Subscriptions page and check the Usage column for the license in question. If there are no more available seats, you have two options:  Remove old installations that are no longer in use to free up seats, or; Acquire more seats via Partner Portal or reaching out to your reseller or F-Secure sales contact If you would like to remove old installations that are no longer in use to free up seats, follow the steps below: Log in to the PSB portal. Go to the Devices page. Select the device(s) you want to remove, using the checkbox on the left. Click Remove device from the options at the bottom of the screen. (Remember, to be able to reinstall on these devices, you need to clear the list of removed computers: Go to the Subscriptions page, open the action menu on the right side of the license and click Clear list of removed computers). Article no: 000008841
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Issue: Can the Computer Protection profile be used to force the firewall on if the end user has turned it off? Resolution: The on/off state of the Windows Firewall can be fully controlled from the PSB portal settings profiles. To modify the state of the firewall, do as follows: Log in to the PSB Management Portal. Go to the Profiles page. Click on the profile you want to edit (observe that profiles with the READ ONLY flag cannot be edited). Select the Firewall page from the options on the left. Under General settings, set the Use Windows Firewall-setting to the desired mode (to prevent anyone from being able to modify the setting locally, click the lock-icon on the extreme right side of the setting, so that the lock is closed). The Windows Firewall will always follow the setting in Computer Protection. Users with sufficient rights can turn the firewall on or off directly through the firewall settings in Windows, but it will be forced back again in a few seconds time. Leaving the setting unlocked in the settings profile will allow for local settings to override the value stated in the profile, see the following examples: Profile setting: firewall ON, setting unlocked Setting in Computer protection UI: OFF Result: the Windows Firewall will be forced OFF Profile setting: firewall ON, setting unlocked Setting in Computer protection UI: ON Result: the Windows Firewall will be forced ON Profile setting: firewall ON, setting locked Setting in Computer protection UI: Will be forced ON Result: the Windows Firewall will be forced ON Article no: 000016070
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Issue: I have added a site into the denied list for the Browsing Protection via the Profile Editor. However, the site is not blocked with Browsing Protection enabled in the Computer Protection. Same goes to the allowed site. Why is this happening? Google's search results show the deny rating icon, but when user clicks the link it proceeds to the page. Resolution: Check from the PSB profile you are using that the web site exceptions setting is enabled. If it is disabled the allowed sites and denied sites rules are not in use.  Follow these steps to enable Web site exceptions: Log in to the PSB Portal. Go to the Profiles page. Select the profile you want to edit. Go to the Browsing Protection tab. Scroll down until you see the Web site exceptions setting and enable it. Save and publish the profile. Now the Web site exceptions in the allowed sites and denied sites list are enabled. Article no: 000005452
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