Why does the error message "Unknown error 3 - contact support" come up when entering the subscription key during F-Secure PSB Computer Protection for Mac installation?
This error can appear if all the licenses are in use for that subscription key. You need to release a license before you can activate the subscription on a new device. You can follow these steps to remove a device from the PSB Portal to release a license:
Log in to the PSB Portal Go to the Devices page Select the device you want to remove Click Remove device
Now you can go to the Subscriptions page to make sure there are licenses available on the subscription key. If the issue is not caused by all licenses being in use, make sure that you are using the newest version of the PSB Computer Protection for mac installation file. You can download the latest installation file by logging in to the PSB Portal and going to the Downloads page.
Article no: 000016580
Software Updater is unable to download Java updates. Trying to use the same download link that is written in the logs leads to an error, so it can't be used manually.
Oracle has changed the way Java is licensed. A side effect of this is that Java updates can be downloaded only from the vendor's server with authentication. This stops Software Updater from downloading the Java update. We have published a change to Computer Protection to stop showing Java update as a missing update in Software Updater. After this, you will need to install Java update manually (not via F-Secure Software Updater). At the same time, we are not going to change the Software Updater behavior for the rest of the products. To stop Software Updater from trying to install the problematic Java update automatically, you can exclude the Java Update from the automatic installation by following these steps: If you have a Business Suite product (Client Security or Server Security)
Log in to Policy Manager Console Select the target group from the Domain Tree Go to the Settings tab Select Software Updater Click on Add from the right side of the Exclude software from automatic installation list Use Java as the software name to exclude it
If you have a Protection Service for Business product (Computer Protection or Server Protection)
Log in to the PSB Portal Go to the Profiles page Click the profile you want to edit Select Software updater Click Add software below Exclude software from automatic installation Write Product=Java to exclude Java software from automatic installation
After the change, you will need to install the Java update manually. NOTE: The above mentioned information is also available in the following community article: https://community.f-secure.com/t5/Known-Issues-in/Software-Updater-unable-to/td-p/116932
Article no: 000011585
process FSAVD is causing a significant amount of CPU usage while Outlook is running
You can run the following commands in the Terminal to exclude Outlook from scanning:
echo "/Applications/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook" | sudo tee -a /usr/local/f-secure/fsmac/sysconfig/system_daemons sudo launchctl stop com.f-secure.fsavd
Restart your computer after running the commands and monitor the CPU usage of the FSAVD process.
Article no: 000003099