Protection Service for Business

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Issue: process FSAVD is causing a significant amount of CPU usage while Outlook is running Resolution: You can run the following commands in the Terminal to exclude Outlook from scanning:  sudo -s echo "/Applications/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook" >> /usr/local/f-secure/fsmac/sysconfig/system_daemons launchctl stop com.f-secure.fsavd Restart your computer after running the commands and monitor the CPU usage of the FSAVD process.   Article no: 000003099
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You can sync your Password Protection passwords between devices by connecting these devices. To connect devices, you need to generate a...
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Password Protection is set up and ready for use. You can create your first password entry.
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Before installing Password Protection, make sure you have a valid subscription and installation key.
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To sync passwords and connect between devices, you need to generate a synchronization code. To generate a code:
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After installation of our Mac product on macOS High Sierra, a red F-Secure (X) icon may appear when running real-time scanning.
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As part of our product alignment process, we are pleased to announce some product names changes within Protection Service for Business (PSB). These...
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Some email addresses in Accounts > Administrators may have a plus sign in the email address. This results from the new authentication back-end that...
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Issue: F-Secure Computer Protection / F-Secure SAFE is installed on a Mac computer but the user interface shows that computer is not protected and that the real-time scanning is not activated. Resolution: After installation of the Mac product on macOS High Sierra, a red F-Secure (X) icon may appear when running real-time scanning. This is due to a new security feature, which has been introduced in macOS High Sierra (10.13) or higher. During first time installation, the security feature requires you to allow system software from F-Secure. Until the software is allowed, real time scanning will fail. Once the installation is complete, allow F-Secure software as follows: Go to System Preferences > Security & Privacy, and select the General tab. Click Allow. Once this is done, the icon status changes to normal and the error message disappears. Note: The steps described must be performed locally on the machine and not remotely. Full instructions with pictures: https://community.f-secure.com/t5/Business/Issue-with-real-time-scanning/ta-p/100546 ============================================================= In case the mentioned solution above does not work, carry out the following solutions one by one and check if the real time scanning could be enabled. Solution 1: Check in System Preferences > Security & Privacy > Privacy > Accessibility and remove or disable 3rd party accessibility software such as the Better Touch Tool or MagicPrefs. Go to System Preferences > Security & Privacy. Select the General tab. Click the Allow button. Solution 2: Check in System Preferences > Keyboard > Shortcuts > Full keyboard access to enable full keyboard access. Go to System Preferences > Security & Privacy, and select the General tab. Use Tab -key to move the focus on the Allow button Press Spacebar on your keyboard while the Allow button is active. Solution 3: Add F-Secure Team ID (6KALSAFZJC) to the list of approved kext developers by using "spctl kext-consent" command in the Recovery mode. Refer to the following page for more detail information: https://developer.apple.com/library/content/technotes/tn2459/_index.html#//apple_ref/doc/uid/DTS40017658-CH1-TNTAG4 Article no: 000001668
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Issue: Software Updater is unable to download Java updates. Trying to use the same download link that is written in the logs leads to an error, so it can't be used manually. Resolution: Oracle has changed the way Java is licensed. A side effect of this is that Java updates can be downloaded only from the vendor's server with authentication. This stops Software Updater from downloading the Java update.  We have published a change to Computer Protection to stop showing Java update as a missing update in Software Updater. After this, you will need to install Java update manually (not via F-Secure Software Updater).  At the same time, we are not going to change the Software Updater behavior for the rest of the products.  To stop Software Updater from trying to install the problematic Java update automatically, you can exclude the Java Update from the automatic installation by following these steps:  If you have a Business Suite product (Client Security or Server Security)  Log in to Policy Manager Console Select the target group from the Domain Tree Go to the Settings tab Select Software Updater  Click on Add from the right side of the Exclude software from automatic installation list Use Java as the software name to exclude it If you have a Protection Service for Business product (Computer Protection or Server Protection)  Log in to the PSB Portal Go to the Profiles page Click the profile you want to edit Select Software updater  Click Add software below Exclude software from automatic installation  Write Product=Java to exclude Java software from automatic installation After the change, you will need to install the Java update manually.  NOTE: The above mentioned information is also available in the following community article: https://community.f-secure.com/t5/Known-Issues-in/Software-Updater-unable-to/td-p/116932 Article no: 000011585
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