We received a notification from Apple with the following text: "The following Apple Push Notification Service certificate, created for AppleID will expire on . Revoking or allowing this certificate to expire will require existing devices to be re-enrolled with a new push certificate. Mobile Device Management - null Please contact your vendor to generate a new request (a signed CSR), then visit https://identity.apple.com/pushcert to renew your Apple Push Notification Service certificate. Thank You, Apple Push Notification Service" What do we need to do about this?
As of the 26th of March 2019, this requires no further action as we have changed the Freedome for Business installation model. Freedome for Business is no longer installed using F-Secure's own MDM-solution which required the APN certificate to be created and kept up to date. Please read more on the reasons and new instructions from this Community article.
Article no: 000011208
The Devices-list in the PSB Portal shows overall protection status for a device as Disconnected even though Last connection is within 7 days After installation, the device status in the PSB Portal Devices-list remains set to Not yet connected
In both situations, the Freedome for Business-application seems to be working normally on the device. Protection is set to On and the subscription shows Active.
An interrupted connection between the application and the PSB Portal could be resolved by reinstalling the product.
On the device, uninstall Freedome for Business Remove the device from the PSB Portal
Log in to the PSB Portal Go to the Devices-page Go to the Mobile devices-tab Select the affected device from the list using the checkbox on the left side of the device name Click Remove device from the options at the bottom of the page
Perform a new installation of the product
If the issue persists after the reinstall, contact F-Secure Customer Care here for further assistance.
Article no: 000008201