Protection Service for Business

Sort by:
We have recently added new features to F-Secure Protection Service for Business that streamline the daily operations for PSB admins while giving more...
View full article
Issue: We received a notification from Apple with the following text: "The following Apple Push Notification Service certificate, created for AppleID will expire on . Revoking or allowing this certificate to expire will require existing devices to be re-enrolled with a new push certificate. Mobile Device Management - null  Please contact your vendor to generate a new request (a signed CSR), then visit https://identity.apple.com/pushcert to renew your Apple Push Notification Service certificate. Thank You, Apple Push Notification Service" What do we need to do about this? Resolution: As of the 26th of March 2019, this requires no further action as we have changed the Freedome for Business installation model.  Freedome for Business is no longer installed using F-Secure's own MDM-solution which required the APN certificate to be created and kept up to date. Please read more on the reasons and new instructions from this Community article.  Article no: 000011208
View full article
Issue: The Devices-list in the PSB Portal shows overall protection status for a device as Disconnected even though Last connection is within 7 days After installation, the device status in the PSB Portal Devices-list remains set to Not yet connected In both situations, the Freedome for Business-application seems to be working normally on the device. Protection is set to On and the subscription shows Active. Resolution: An interrupted connection between the application and the PSB Portal could be resolved by reinstalling the product. On the device, uninstall Freedome for Business Remove the device from the PSB Portal Log in to the PSB Portal Go to the Devices-page Go to the Mobile devices-tab Select the affected device from the list using the checkbox on the left side of the device name Click Remove device from the options at the bottom of the page Perform a new installation of the product If the issue persists after the reinstall, contact F-Secure Customer Care here for further assistance. Article no: 000008201
View full article
Issue: Customer or reseller partner would like to cancel a Protection Service for Business (PSB) subscription, how to cancel? Resolution: If you have the product through a reseller partner, you need to contact them and they can request a termination of a subscription. If you are a reseller partner or have purchased the product directly from F-Secure, you can contact your F-Secure sales contact or account owner.  If you are unable to reach your F-Secure sales contact or account owner, please open a support request. Article no: 000003517
View full article
This is ordering information for Protection Service for Business (PSB) Advanced in the Partner Portal.
View full article
This article describes how you can add a mobile device to the Protection Service for Business (PSB) portal.
View full article
This article describes how you can add a Freedome for Business subscription key to the Protection Service for Business (PSB) portal.
View full article
As soon as the administrator has added you as a user in the PSB Management portal, you will receive an installation email.
View full article
The user has received a new email to download and activate the Freedome for Business app. However, the activation link does not work.
View full article
The following virtual locations are currently available for Freedome for Business.
View full article
This article lists the operating systems that Freedome for Business is currently supporting.
View full article
In the table in this article, you can see the feature differences between Freedome for Business and the Freedome product for consumers.
View full article
The Freedome for Business app and the Freedome app for consumers have the same functionality and protection.
View full article
Yes, the app is available from App Store and Google Play Store. However, we do not recommend that you install the app directly from the app stores....
View full article
The mobile device has been added, but it hasn't connected to PSB.
View full article
No, it doesn't have the same virtual locations as the Freedome product for consumers.
View full article
The Partner Portal provides an agile platform for partner ordering, and it is now the only portal where partners can create accounts. Whenever...
View full article
Yes, this is possible. In the Protection Service for Business (PSB) portal, the mobile device is entered twice with one entry for Mobile Security and...
View full article
F-Secure has made the decision to end its own Mobile Device Management (MDM) solution as a part of F-Secure Freedome for Business, F-Secure Protection...
View full article