We received a notification from Apple with the following text: "The following Apple Push Notification Service certificate, created for AppleID will expire on . Revoking or allowing this certificate to expire will require existing devices to be re-enrolled with a new push certificate. Mobile Device Management - null Please contact your vendor to generate a new request (a signed CSR), then visit https://identity.apple.com/pushcert to renew your Apple Push Notification Service certificate. Thank You, Apple Push Notification Service" What do we need to do about this?
As of the 26th of March 2019, this requires no further action as we have changed the Freedome for Business installation model. Freedome for Business is no longer installed using F-Secure's own MDM-solution which required the APN certificate to be created and kept up to date. Please read more on the reasons and new instructions from this Community article.
Article no: 000011208
The Devices-list in the PSB Portal shows overall protection status for a device as Disconnected even though Last connection is within 7 days After installation, the device status in the PSB Portal Devices-list remains set to Not yet connected
In both situations, the Freedome for Business-application seems to be working normally on the device. Protection is set to On and the subscription shows Active.
An interrupted connection between the application and the PSB Portal could be resolved by reinstalling the product.
On the device, uninstall Freedome for Business Remove the device from the PSB Portal
Log in to the PSB Portal Go to the Devices-page Go to the Mobile devices-tab Select the affected device from the list using the checkbox on the left side of the device name Click Remove device from the options at the bottom of the page
Perform a new installation of the product
If the issue persists after the reinstall, contact F-Secure Customer Care here for further assistance.
Article no: 000008201
Freedome is turning itself off at seemingly random intervals. When opening the application the protection status is set to OFF and the protection requires manual re-activation to turn it ON.
If Freedome shows the protection status as OFF when opening the application, and it is not automatically reconnecting, something has forced it to close its connection. This can be because of two reasons:
The connection has been closed by the user, for example via the notification area Multiple VPN-applications are installed and running on the device. The Android operating system is restricted to a single running VPN-connection at a time, and having several running might cause them to start competing for the same connection slot
Article no: 000017776
Customer or reseller partner would like to cancel a Protection Service for Business (PSB) subscription, how to cancel?
If you have the product through a reseller partner, you need to contact them and they can request a termination of a subscription. If you are a reseller partner or have purchased the product directly from F-Secure, you can contact your F-Secure sales contact or account owner. If you are unable to reach your F-Secure sales contact or account owner, please open a support request.
Article no: 000003517
I get the following error: "last name is not valid / The phone number is not valid", when trying to import multiple mobile devices to PSB portal for Freedome for Business or PSB Mobile Security installation.
Make sure you are importing the details in the following CSV format: <last name>; <first name>; <phone number>; <email>; Note: Phone number needs to include the +area code. Example <+358501234567> Example CSV content: Doe; John; +358501234567; email@example.com; Doe; Jane; +358401234567; firstname.lastname@example.org;
Article no: 000020150
Protection Service for Business - Freedome - Activation does not work after license renewal "Oops, could not configure the app. Restart Freedome and try again. If you continue to encounter this issue, please contact your service administrator.)
Release inactive or disconnected devices from PSB Portal to freeup the Subscriptions.
Article no: 000020061