Protection Service for Business

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Issue: How send PSB Mobile Security for Business installation link to multiple devices easily from the PSB Portal?   Resolution: You can install F-Secure PSB Mobile Security on multiple devices by importing user list in CSV format: Create a CSV file by following these instructions Login to PSB Portal Go to the Devices page Click on the action button and select Import mobile devices Select the Mobile Security license key and click Next Upload the CSV file and click Send    Article no: 000017803
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Issue: Protection Service for Mobile (MSP) Portal shows that the Mobile Security license key has expired even though license has been renewed Mobile Security for Business application on the devices shows Error Update Service cannot verify your subscription Resolution: Proceed to contact F-Secure support and provide the Mobile Security subscription details so that the expiration date can be corrected at our end. Article no: 000009054
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Issue: Freedome is turning itself off at seemingly random intervals. When opening the application the protection status is set to OFF and the protection requires manual re-activation to turn it ON.  Resolution: If Freedome shows the protection status as OFF when opening the application, and it is not automatically reconnecting, something has forced it to close its connection.  This can be because of two reasons: The connection has been closed by the user, for example via the notification area Multiple VPN-applications are installed and running on the device. The Android operating system is restricted to a single running VPN-connection at a time, and having several running might cause them to start competing for the same connection slot Article no: 000017776
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We have recently added new features to F-Secure Protection Service for Business that streamline the daily operations for PSB admins while giving more...
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Issue: The Devices-list in the PSB Portal shows overall protection status for a device as Disconnected even though Last connection is within 7 days After installation, the device status in the PSB Portal Devices-list remains set to Not yet connected In both situations, the Freedome for Business-application seems to be working normally on the device. Protection is set to On and the subscription shows Active. Resolution: An interrupted connection between the application and the PSB Portal could be resolved by reinstalling the product. On the device, uninstall Freedome for Business Remove the device from the PSB Portal Log in to the PSB Portal Go to the Devices-page Go to the Mobile devices-tab Select the affected device from the list using the checkbox on the left side of the device name Click Remove device from the options at the bottom of the page Perform a new installation of the product If the issue persists after the reinstall, contact F-Secure Customer Care here for further assistance. Article no: 000008201
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You can sync your Password Protection passwords between devices by connecting these devices. To connect devices, you need to generate a...
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Password Protection is set up and ready for use. You can create your first password entry.
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To sync passwords and connect between devices, you need to generate a synchronization code. To generate a code:
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As soon as the administrator has added you as a user in the PSB Management portal, you will receive an installation email.
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Resetting passcode from PSB Portal fails on devices running on Android 7 and newer, except for Samsung devices.
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The user has received a new email to download and activate the Freedome for Business app. However, the activation link does not work.
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The following virtual locations are currently available for Freedome for Business.
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This article lists the operating systems that Freedome for Business is currently supporting.
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In the table in this article, you can see the feature differences between Freedome for Business and the Freedome product for consumers.
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The Freedome for Business app and the Freedome app for consumers have the same functionality and protection.
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Yes, the app is available from App Store and Google Play Store. However, we do not recommend that you install the app directly from the app stores....
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Some email addresses in Accounts > Administrators may have a plus sign in the email address. This results from the new authentication back-end that...
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The mobile device has been added, but it hasn't connected to PSB.
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No, it doesn't have the same virtual locations as the Freedome product for consumers.
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Yes, this is possible. In the Protection Service for Business (PSB) portal, the mobile device is entered twice with one entry for Mobile Security and...
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F-Secure has made the decision to end its own Mobile Device Management (MDM) solution as a part of F-Secure Freedome for Business, F-Secure Protection...
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