The Devices-list in the PSB Portal shows overall protection status for a device as Disconnected even though Last connection is within 7 days After installation, the device status in the PSB Portal Devices-list remains set to Not yet connected
In both situations, the Freedome for Business-application seems to be working normally on the device. Protection is set to On and the subscription shows Active.
An interrupted connection between the application and the PSB Portal could be resolved by reinstalling the product.
On the device, uninstall Freedome for Business Remove the device from the PSB Portal
Log in to the PSB Portal Go to the Devices-page Go to the Mobile devices-tab Select the affected device from the list using the checkbox on the left side of the device name Click Remove device from the options at the bottom of the page
Perform a new installation of the product
If the issue persists after the reinstall, contact F-Secure Customer Care here for further assistance.
Article no: 000008201
Protection Service for Mobile (MSP) Portal shows that the Mobile Security license key has expired even though license has been renewed Mobile Security for Business application on the devices shows Error Update Service cannot verify your subscription
Proceed to contact F-Secure support and provide the Mobile Security subscription details so that the expiration date can be corrected at our end.
Article no: 000009054
Freedome is turning itself off at seemingly random intervals. When opening the application the protection status is set to OFF and the protection requires manual re-activation to turn it ON.
If Freedome shows the protection status as OFF when opening the application, and it is not automatically reconnecting, something has forced it to close its connection. This can be because of two reasons:
The connection has been closed by the user, for example via the notification area Multiple VPN-applications are installed and running on the device. The Android operating system is restricted to a single running VPN-connection at a time, and having several running might cause them to start competing for the same connection slot
Article no: 000017776