Why does the error message "Unknown error 3 - contact support" come up when entering the subscription key during F-Secure PSB Computer Protection for Mac installation?

[#1]

Issue:

Why does the error message "Unknown error 3 - contact support" come up when entering the subscription key during F-Secure PSB Computer Protection for Mac installation?

Resolution:

This error can appear if all the licenses are in use for that subscription key. You need to release a license before you can activate the subscription on a new device. 

You can follow these steps to remove a device from the PSB Portal to release a license:

1. Log in to the PSB Portal 
2. Go to the Devices page
3. Select the device you want to remove 
4. Click Remove device 

Now you can go to the Subscriptions page to make sure there are licenses available on the subscription key. 

If the issue is not caused by all licenses being in use, make sure that you are using the newest version of the PSB Computer Protection for mac installation file. You can download the latest installation file by logging in to the PSB Portal and going to the Downloads page. 
 

Article no: 000016580