Resetting passcode from PSB Portal fails on devices running on Android 7 and newer, except for Samsung devices.
Google has removed support for resetting Android devices' passcode/password from within a Device Administrator granted app since Android 7 (Nougat).
Samsung has its own API implementation and is not affected. Resetting still works on Samsung devices.
Passcode reset is not possible. If code is not known, the only option is a factory reset.
If passcode was set by policy, it may be found from Device details view in PSB (applies to Freedome for Business only).
For product info and pricing please go to the F-Secure product page