PSB Computer Protection user interface breaks after setting http proxy settings

Issue:

There is an issue with the Computer Protection UI after setting an http proxy in the program settings.
The proxy was set with the following format: http://usernameSmiley Tongueassword@<IP-Address>

After setting the proxy address and closing the Settings window, the F-Secure icon goes missing from the system tray. It is also no longer possible to start the F-Secure product interface from the Windows start menu or desktop shortcuts. A reboot has no effect on the situation.

A similar problem happens when the proxy address is configured in the PSB portal to a settings profile. F-Secure icon remains visible, but the UI does not open.
 

Resolution:

PSB Computer Protection does not as of yet support authentication for proxies, so the address including username and password is invalid. This feature is planned for a future release but as of 2019-11-18 there is no confirmed estimate for when it would be implemented.
The reaction by the product interface was identified as a bug and corrected in version 19.8 of PSB Computer Protection. If you are running this version or later and experiencing the same issue you need to open a support ticket. 

Article no: 000017944

Pricing & Product Info

For product info and pricing please go to the F-Secure product page

Version history
Revision #:
1 of 1
Last update:
3 weeks ago
Updated by: