PSB Computer Protection gives "could not verify the subscription key" error during installation

Issue:

As the user enters the subscription key during installation, they receive an error message telling "Could not verify the subscription key. Try again later".

Resolution:

Check that all the licenses are not in use. 

  1. Log in to PSB Portal.
  2. Go to the subscriptions page and check the amount of licenses in use
If all licenses are in use you can remove a previously installed device:
  1. Go to the devices page
  2. Click on the white square on the left side of the device
  3. Click on remove device from the bottom of the screen
  4. Try PSB Computer Protection installation again
If the installation still cannot verify the subscription key, empty the list of removed computers:
  1. Go to the subscriptions page
  2. Click on the three dots on the right side of the subscription key
  3. Choose to empty list of removed computers.
  4. Try PSB Computer Protection installation again
Make sure you are installing PSB Computer Protection on a supported Operating System. PSB Computer Protection can be installed on a workstation version of Windows (7, 8.1 and 10). If you try activating a PSB product on a Windows Server Operating System with a subscription key meant for PSB Computer Protection, you will receive the error "Could not verify the subscription key. Try again later". You can check the supported Operating Systems from this help guide.

It is also possible that the network is blocking necessary traffic to our services. This community article has more information to help resolve such issues.

Article no: 000002440

Pricing & Product Info

For product info and pricing please go to the F-Secure product page

Version history
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1 of 1
Last update:
2 weeks ago
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