For a few months (see Computer Protection Migration), F-Secure has been working on enabling our partners to perform an automatic upgrade to Computer Protection, which uses a Windows Firewall integration and replaces the PSB Workstation client. The schedule for this automatic upgrade was set by the partner on behalf of their client customers.
On Monday, March 25, 2019 at 14:00 UTC, we published a new version of the channel upgrade. This was intended to follow the schedule previously set by the partners, but due to an unfortunate technical error, the update was immediately rolled out, overriding the partners’ pre-scheduled date. As soon as we became aware of the issue, we prevented further downloads of this upgrade from approximately 16:00 UTC.
For partners who had disabled the Windows Firewall for their clients, we strongly urge you to check the status of your customers’ firewall to ensure that it is enabled in order to protect the security of their devices. This can be done within the Devices section of the PSB Portal.
Here’s what to do:
We are analyzing the situation and will continue to investigate what remedial steps can be taken to help our partners recover from this situation. We have also added a popup about this issue to the PSB Portal for partners who are on a Solution Provider level.
We sincerely apologize for the inconvenience this issue has caused our partners and their customers.
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