How to reset two factor authentication (2FA) for a PSB Portal user account if the mobile device with the authentication application has been lost


Device that had the multi factor authentication (MFA) application broke or has been lost and user has 2-step authentication enabled in the PSB Portal. How can the 2-step authentication be reset?


If you do not have any recovery codes saved, ask another PSB-portal administrator to delete your administrator user account and then create a new administrator account for you.  

If you're the only administrator, or the others do not have necessary access rights to create new administrator user accounts, contact F-Secure Customer Care for further assistance.

Article no: 000015352

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For product info and pricing please go to the F-Secure product page

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