FSAV PSB stopped on Win XP overnight? (Crash of fsbts.sys)

Superuser

FSAV PSB stopped on Win XP overnight? (Crash of fsbts.sys)

Dear Sirs,

 

We have reports of FSAV PBS (supposedly 10.50 or 10.60) stopping the boot-up of Win XP computers with "fsbts.sys" error messages. The change that caused this apparently must have happened overnight from Wednesday to Thrusday.

 

Yours Sincerely: Tamas Feher, 2F 2000 Kft., Hungary.

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F-Secure Product Expert
F-Secure Product Expert

Re: FSAV PSB stopped on Win XP overnight? (Crash of fsbts.sys)

Hello Tamas,

 

How many reports did you receive? Can the workstation boot in safe-mode?

Could you open a support ticket with as much information as possible so we can try to investigate that as soon as possible.



Best Regards

-Ben

_________________________________

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3 REPLIES 3
F-Secure Product Expert
F-Secure Product Expert

Re: FSAV PSB stopped on Win XP overnight? (Crash of fsbts.sys)

Hello Tamas,

 

How many reports did you receive? Can the workstation boot in safe-mode?

Could you open a support ticket with as much information as possible so we can try to investigate that as soon as possible.



Best Regards

-Ben

_________________________________

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Superuser

Re: FSAV PSB stopped on Win XP overnight? (Crash of fsbts.sys)

Dear Ben,

 

The affected computer is even unable to run FSDIAG, as seen in the attached screenshot.

 

Best Regards: Tamas Feher, 2F 2000 Kft., Hungary.

 

fsdiag_crash_winxp.jpg

Superuser

Re: FSAV PSB stopped on Win XP overnight? (Crash of fsbts.sys)

> Could you open a support ticket


F-Secure number: XXXXXXXXXX
Subject: FSAV PSB crash BSoD occured on 5 computers.

 

EDIT: Removed PII