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Computer Protection Migration

F-Secure Product Manager

Re: Computer Protection Migration

Hello,

My proposal to test the upgrade is:

- launch the migration for your SOP: All profiles will be converted

- Set a channel upgrade date manually for the full SOP (e.g. in March, but you can change later)

- Pick a company that you want to use for testing (with one or a few computers)

- Change the date so that this company will be channel upgraded the next day

 

After that you may change the date of the SOP migration to happen faster, or you may want to start by migrating a few companies at specific dates. 

Novice

Re: Computer Protection Migration

Profile Migration has been going on for almost 6 days without being completed. How long can it take?

F-Secure

Re: Computer Protection Migration

Hello

,

 

The migration should definitely not take that long. Could you please contact support providing the details like the partner name, portal version and so on. 

 

Once we get this information we will provide you the details for this long-running migration.

 

Thank You

Novice

Re: Computer Protection Migration

Hi

 

What emailadress should i send this information to?

F-Secure

Re: Computer Protection Migration

Hi, 

 

Please follow this support link to provide migration details :  https://www.fsecure.com/en/web/business_global/support/support-request

 

Thank You

 

 

F-Secure Product Manager

Re: Computer Protection Migration

Hello,

 

Profile migration typically takes minutes.

Channel upgrades can take a few days depending on the number of subscriptions and how often the computers connect.

Could you contact our support (https://www.f-secure.com/en/web/business_global/support/support-request )?

 

Regards, Serge